Robert’s Complete Automotive

Honest people. You don’t have to worry about being over-​charged or false diagnosis of car problems. People you can trust — really.

My dad’s van was overheating today & he had the radiator replaced at Robert’s Automotive when Robert still operated the business. The radiator was still under warranty so my dad & uncle took the van back to Robert’s.
My dad told Leonard (the new guy) that it was overheating & asked if they could test it out to find the problem. Leonard told one of the mechanics to do a pressure test. My uncle drove my dad home & then Leonard called some time later to tell him that it was not the radiator but it was the hoses that were leaking.
He gave my dad a quote of around $ 350 to fix it. We didn’t have the money to fix it right now so my dad told Leonard that he was just gonna come pick up the van & limp it home.
At that point, Leonard informed my dad that the pressure test would cost $ 60.00 & my dad would have to pay that before his van would be released back to him.
My dad was NEVER told that the pressure test would cost anything before he handed over his car key. On the phone my dad argued that he was never told there would be a charge. The response he was given: «Well you don’t expect us to do something & not charge you! Any other mechanic shop would do the same!»
Not true. Garcia’s Auto Repair (on Broadway & Mesa Drive, operated by Luis Garcia) has given us free inspections in the past & great prices.
We would have taken it there but my dad thought to was the radiator & Robert’s is who the warranty was with.
If I could give it zero stars, I would. It is just really bad business practice to not inform the customer of the charges BEFORE the work is done. If it was me & my car (instead of my dad & his van), you can be sure as the sky is blue that I would have raised hell & threatened to sue (which is what the nice police officer suggested when we called the non-​emergency to find out if the police could get involved but said it was a civil matter & to pay the $ 60 but then it would be well within our right to sue).
too long;didn’t read: my dad was never told that the pressure test would cost anything until after the fact. If he had known it would cost, he would have said not to do it.
Next time we’re going to Garcia’s Auto Repair at 429 E Broadway Rd. Mesa AZ.

Outstanding service and fees! Leonard is very knowledgeable and thorough but he and the shop went great lengths to keep it affordable with quality.

Needed some work done on short notice. Robert took care of me even though it was closing time. Gave me an honest price for honest work.

Took our daughters car there and we found later that he charged double what other places would have charged.
Also, this guy is the biggest jerk we have ever met. He thinks he is the greatest on earth and his prices are the best.
Would not recommend to my worst enemies!
Check out prices at other repairs shops before u have work done anywhere.

We recently took our vehicle there for repair. A short time later we called and asked them not to perform the service. When we got to the shop to pick up the car, they still charged us almost a hundred dollars because we had signed a paper. The work had not yet been performed, but we were apparently still liable for what they quoted us.

Robert recently closed his shop in Apache Junction so that he could focus on his Mesa shop. I live way out in Queen Creek, but I still take all of my vehicles to Robert. Robert is friendly, respectful, will not overcharge, or charge you for things that you simply do not need. He will pick your car up at your house, take you home or help you however he can. I have never found a shop owner that is more focused on customer service.
I recently had my oil changed out in Queen Creek. The shop that I visited said that I needed to have all 4 Struts replaced. I then took my truck to Robert to do the work and when I went to pay the bill he told me that my truck did not need new struts.
Not only is Robert a great Mechanic but he is great with Paint and Body work. I have had him work on my restored 57′ Chevy Stepside Truck and he has done some amazing work.
Try Robert’s complete one time and you will be a customer for life!