Rock Solid Auto Center

If you have poor credit and need to get a car, they can get you into one. The salesman Chris and Monte are very courteous and personable. That’s about all the good things I can say. They work your car deal backwards. They figure how much credit they can give you and then let you know what cars on the lot fall into your price range. Expect to pay a very high interest rate and too much for the car.
The service department is a joke. Yes, the car will come with two years of free oil changes, but ours rolled out of the shop with the minimum amount of oil in it. The only reason we even checked it was because of the issues with the brakes and we thought it would be a good idea to check the oil too.
When we took the car in for service (ok, thats just an oil change, don’t let them fool you), we told them that there was some noise during light braking and asked if could they look at it. They said the brakes looked a little dry and they greased them. Grease on the brakes? They said it was on the back of the pads to prevent noise. Yes, that’s a normal thing. Well, when we drove away the noise was louder and the stopping distance reduced. I ended up taking a wheel off to look at them myself. One of the lug nuts was only finger tight. There were 5 loose lug nuts between the four wheels. They had applied so much grease between the pads and calipers that the grease had started to soak into the pad friction material and some was getting on the rotors. That explained the reduced stopping distance.
When I took the brakes apart to clean and properly lube them, I found that the brake caliper bolts on the passenger front were barely more than hand tight. On the driver front, two small metal shims were installed backwards and one small spring was missing. That spring gently moves the pads away from the rotor when the brakes are not applied. So that explained the brake noise. The car now brakes quietly and stops better than ever. I also discovered that the tie rod end boots were split, losing grease and needed replaced. if a car is brought to a mechanic (sorry, a «technician», a mechanic would have caught this stuff) with noise under braking, a full inspection would see the obvious problems and notify the owner.
When I called the shop I told the manager, Jeremy, what I had found, he asked if I had taken it to another shop. I said no, I did it myself. After that, all he said was he would talk to the technician. His attitude seemed to be that since I did it and not a shop, I didn’t really know what I was talking about. For full disclosure here, I am a veteran race car driver and have built several cars from the frame up. I just didn’t have time to look at it myself that week.
We will not take the car there for anymore work, plain and simple.

Absolutely horrible. Totally got bent the fuck over on this place, had my car for 6 hours did absolutely nothing to it. I specifically asked them to FIX my window an would pay the $ 75. At pick they told me they have no idea wats wrong with it because they didnt take the panel off to look at it. really?
Oh an dont forget the beefy guy at Sky insurance who sells you minimum liability on your new piece of shit car for $ 200 a month. While i paid every single month on time he was off doing god knows what with my money because the Common Wealth company NEVER received my money for 6 months. I was told i was covered an everything was okay up until i bought new insurence an they basically told me i was being fucked. Hard.
So thanks to you stupid ass fuckers for wasting my god damn time and money.

I had Just an ok experience at the dealership, the sales man wasn’t exceptional by any means. Sold me a car that was in good cosmetic condition, but I should’ve made an informed decision before buying. The loan turned out to be 3x the value of the vehicle. The biggest downside was the finance company they use, CSA finance. This has to be worst finance company in existence. They don’t honor their payment agreements, call non-​stop, and the customer service reps are the worst people I’ve ever encountered. They’ve cursed at me, mocked me, and treated me like a criminal. Walking into Rock Solid Auto on that fateful day turned out to be one of the worst decisions of my life. If you’re faced with being without a car, and relying on public transportation… I’d say run to the nearest metro station.

DO NOT GO HERE. IT’S THE WORST MISTAKE I’VE EVER MADE. I’m stuck paying $ 20,000 for a car that’s worth $ 3,000. Yes you read that right. Everytime I’m close to having it paid off, another «hidden fee» appears out of no where. Today it was an extra $ 1,600. This place is a SCAM. Don’t waste your time & money here. It’s a joke.

WORST EXPERIENCE EVER! Steven Lynch — Dealership Manager you «asked» me to write a review so here it is! To make a long story short my car was in their shop in less than a month from purchase and has been more than 6 times (I have only owned the car about 8 months),…that alone should scare you! They give you reassurance in buying these over priced high mileage cars by forcing you to get their 24k /​2year warranty and please don’t forget the free oil changes. Well if you work traditional hours like most people M-​F 8 – 5, their 3^rd party servicer who does the oil changes ONLY offers these hours for oil changes there are NO Saturday appointments as they don’t service on Saturdays. This is such a high standard dealership that you have to go to them first and get a «business» card as a voucher to take to the 3^rd party servicer for your oil change. Ultimately within 8 months my car shut off while I was driving on my way to the dealership for repairs. They towed the car in for free ONLY to tell me that the NECESSARY PART THAT MAKES MY CAR START, DRIVE AND ETC is NOT covered under the warranty. I have contacted the dealership manager who assured me he will look into the matter, find a resolution and call back but of course he didn’t. I have emailed the customer service department who has ignored all of my emails. I have called Steven back several times and he won’t call back. Jeremy in the service department offered to waive the labor ONLY BECAUSE he is aware how many times my car has been brought in but I would have to pay for the part. Let me break down issues:
*Car SUPPOSEDLY had NEW tires though mismatched (they wouldn’t give me a matching set) but within 7 months I had to replace 2 of them
*Brakes are squeaking replacement recommended so of course there wasn’t new pads on the car when they sold it
*Car has repeatedly yet random issue with going into reverse leaving me stuck at times. BUT dealer told me since they couldn’t duplicate the issue at the shop there is NOTHING they can do about it!
**This new issue which has left the car NON OPERATIONAL is controls the air intake system. if its broke, you cant drive. My car has a computerized engine disabling system which activated while I was driving and cut off in traffic
PLEASE DON’T EVEN THINK ABOUT BEING LATE ON A PAYMENT OR NEEDING AN EXTRA DAY TO PAY BECAUSE the finance company they use doesn’t allow it and will disable your car promptly. If none of this is enough to scare you take heed that the cars are so overpriced you aren’t able to refinance because you are so upside down. This dealership deserves every bad review it has received on different review sites, at the BBB and etc. Buyer beware

Great place to buy car!!! Sales staff isn’t pushing and very knowledgeable about the vehicles they sale. Great management thanks Steven for your help

Am so happy walking out with my Car. Loved the service and Diego the car sales representative was amazing. Thank you very much. I recommend them

I purchased 2 vehicles and have not had any issues. The service department is quick with friendly service. Highly recommended!

Buyer beware! !! This place is owned and runner by thieves. They prey on folks with poor credit and sell cars that are crap. They promise to fix cars when and if they should break down they lie they dont. If you want piece of shit cars and want to pay double this is the place to go.

My car is still going strong I am looking into refinancing but so far it will be 2 years that I have had it this summer and nothing major has be wrong except wear and tear. Had to get my breaks replaced but that’s pretty much it.

So, I bought my first car from here in October. The guys I worked with, Chris and Monte, were both awesome and knowledgeable. I was incredibly grateful that they were able to break up my down payment so it was affordable for me. The guys worked with me on what I could afford and got me into a car the same day, which was awesome as well.
The only reason they get a less than perfect score, is because my tags expired on 12÷15÷14 and I was told they were in when they weren’t. I went in on 12÷13÷14 and wasted about an hour of my time driving down to the dealership, waiting while they figured out what could be done about my tags. Chris finally emailed me on 12÷15÷14 with a new temporary tag.
My brakes also have squeaked since I got the car, and I was told by the service center that it’s normal, as they put new brake pads in my car a few days before I purchased it… I have tried to make appointments with the service center and they are less than accommodating. The CD player in the car is a bit temperamental as well, which can be frustrating… about 75% of the time it doesn’t work. I was told, however, that this is something that Rock Solid would not fix.
Most of the people there are very nice and willing to work with their customers, which is always a plus. I would use them again for another car, especially because they are very willing to answer questions and are knowledgeable about what they offer. The only thing I wish was different is the service center.

Buyer Beware: I purchased a lemon a while back & RSA and CSA agreed to replace the car after a long battle and taking the car to my own mechanics. Had the new car one day when the engine light came on. I returned the 2^nd car and went to a real dealership (Horne Kia) and bought a brand new car. I never went to Rock Solid because of poor credit in which they prey on good descent down on their luck folks, and pride themselves that they are doing you a favor by building your credit. They supposedly had a 2008 red Kia Sedona which is what I was looking for in June 2012. (currently looking into if RSA actually had the make and model or if that’s a lure tactic they use) They did not have the car and I was initially talked into the car I did buy which had numerous issues. In the first 6 months I went through 10 tires on the car. Warranty never covered it and it wasn’t until I took it to real mechanics at FireStone that said my towcam needed replaced it was broke as well as the bushings and an alignment needed to be done which I had already paid for at RSA to do but whoops they forgot. After threating to sue, they supposedly did the work and did reimburse me for the cost at FireStone. They would not have done this if they didn’t think they were in the wrong. After that it was the Cam Shaft Sensor which again the warranty did not cover and the car is only 8 months into my purchased date. Then a cross wire in the turn signal killing the battery which again, you guessed it! Not covered by the warranty. Then the cam sensor goes out and they could not fix it. It was brought in Oct 2013, again in Nov 2013 and a month later in Dec and again in Jan and then Feb I kid you not. I took my car to Chrysler and found out what the problem was myself paid the cost for the diagnostic and then brought it back to RSA to tell the mechanics how to fix a cam sensor. It needed to be programmed in. WTF.. .really? Also I was told the bushings are broke and I needed two new tires. During one of the times I brought the car in for the sensor issue I had them change the oil and the following month when the sensor went out they said it was just a loose wire due to oil on it. I asked where the oil came from and they did not know then a month later when I brought it in for the same problem with the sensor cam they said I needed a tune up due to oil and guess what my warranty has just ran out. I had my brother do the new spark plugs and wires and he says «did you have an oil change recently?» Why yes I did why I asked? «That’s why I have oil all over they did a sloppy job and split oil everywhere. This cost me a fortune for the trouble it caused! Then after the sensor is finally fixed and I’m think I can put all my worries aside I need an emissions done for my new tags and it FAILS! So CSA gets involved and wants Chrysler to relook at the car to find out why it failed and they will pay for it because obviously they no longer have faith in RSA service department. Chrysler said the car needed a whole new engine so RSA and CSA said they are going to get me into a new car and take care of the car I had and start me with a whole new loan. I was asked what kind of vehicle I wanted and they would find one for me. When the time came they did not have the car I wanted and gave me a choice of three but one smelled of stagnant smoke and by the time I finished test driving the one the other was already sold. I was told if I did not take what they were offering me my car with the bad engine would be repo’d & I would then not qualify for another loan so I was backed in the corner and took the only car I was given to choose from. Less then 24 hours the engine light goes on and I took it to O’Riely’s and it’s the transmission. I called RSA and I’m told to take it in to the service department on Monday. I went on Sunday, Mother’s Day to Horne Kia & bought a brand new Red Kia Soul as I am done doing business with RSA. I surrendered the car back I got on Friday this past Monday 5÷12÷14 and contacted a couple lawyers. I am in the process of file a complaint & requesting an investigation on RSA with the Attorney’s General’s office & writing a complaint with the BBB and Chamber of Commerce. I am looking into who the congressman of my district to also aid in my plight with RSA. I received an email back from a reporter who would like more information & may be interested in writing an article about car dealerships that prey on consumers with poor credit and are selling lemons!
As promised to the sales manager who asked me to go on Unilocal and write a positive review if he got me into another car taking care of the car with the bad engine, although it’s not a positive one I did promise I would write a review and I am holding up to my word and have written one. I would like to invite anyone who has been in my position with RSA to contact me and join me into protecting other consumers from being ripped off!
Please tell me your story at classactionlawsuit.2014 at yahoo.