RV Renovators

I dropped off my motorhome for some final warranty repair work that was messed up at the factory repair center. While it was there, I decided to have a Winegard Trav’ler installed. The work was first class! Some of the poor work performed by the factory repair center was fixed and looked very professional. In addition, they had to fabricate a special mount due to the slope of my roof. The mount is solid and should last forever, and the dish works great. I recommend these guys wholeheartedly. It’s a 2 hours drive from my house, but the quality of work is worth the trip.
I can’t speak to the length of time to repair the RV since I told them there was no rush. It’s the busy time of year, but the repair tech took the time to review everything with me before I took the vehicle.

slow. when they tell you a time frame, double it. had our Rv for 6 weeks, promised 3 for repairs. insurance estimate and approval was completed in 3 days. insurance
ance company was not the delay. They did not order the needed parts for over 3 weeks. some items never ordered. At pick up we pointed out items not competed, in order to finally get our rig back we accepted some trim they had laying around that was «as close as we can get».
now finding items not finished properly. sheet metal not screwed on … etc.
if you need work done in Mesa area. find someone else. we would drive over 500 Miles to find a repair shop before letting them touch our rig again.

We came in because a windshield replacement done in California cracked coming across to Arizona a week later. I talked to them two days ago. This business fitted us in on our tight schedule, got the new glass delivered, installed it yesterday and will have us back on the road today! Their technicians really seem to know their jobs — everyone is friendly and works efficiently. They found a broken clip on the wiper unit and replaced both to make sure they were both good. They were able to hook us up overnight even though their lot was very full. We will certainly come back here if we need other work done on our coach!

These guys attempted to repair a wall issue in my RV which is now falling apart again. Their idea of buffing an RV is a joke! I had them work on our water heater and they said there was a nest in it! It would have been impossible to have a nest in there since It was used all the time and there was NO opening for a bird. I opened up the water heater at home and it was half full of calcium. They didn’t do anything with the water heater. I will never go back!

What about the little guy?
I have a 27ft travel trailer that needs a window repair. The woman I spoke to at RV Renovators was not helpful at all! I needed a ballpark figure for the repair and without taking the trailer to them, likely leaving it there for who knows how long due to work schedules, she couldn’t say even close to the cost. Not even a range of $ 100 over or under… could be very pricey and then finding a better deal would be in our best interest for all the hassle this company needs customers to go through first! It bugs me in this day and age when companies don’t see the bigger picture.
We plan to have a lot of other work done to the trailer to «customize» it when we can afford it next month and now I pray I can find a different place to take our trailer to that is more accommodating to customers.
By the way, a hint for those in customer service, don’t be grumpy on the phone, don’t say «NO» as much as you can avoid it, offer HELP/​ASSISTANCE. After-​all its what the CUSTOMER is looking for!

t’s rare to read positive reviews for RV dealers or repair yards, but here’s one I’m happy to report. Last month our Allegro coach was struck by a red-​light runner here in Phoenix. When Camping World was slow to respond to my call for a tow, I had the coach delivered to RV Renovators in Mesa for the $ 12,000 of repair work required to get us back on the road. We were met there by the owner, Monte Germaine, who quickly promised the kind of first-​class customer service that in reality seldom seems to materialize. Well, I was wrong about this guy. Every promise he made to us from the first day was met and often surpassed. More to the point, the repairs were completed on time and to very high standards. Speaking for myself, I hope to encounter others in this business like Mr. Germaine as our RV experiences continue. He and his employees are real deal when it comes to customer satisfaction.