Sante Of Mesa

My father needed to go to rehab. The first time he was here the experience wasn’t bad. Unfortunately he became very ill shortly after returning home and had to go back to the hospital. They said he needed to go back to rehab again so I chose Sante again (these trips were only slightly over a week apart). I told them specifically of the medication he HAS TO HAVE at night. It was documented. He was not given it which led him to get out of bed by himself, falling and incurring a skull fracture and 2 bleeders. Nobody from Sante notified me. I got a call in the middle of the night from the doctor at the hospital when he was being sent to ICU. Even now, well over a week later, Sante has still never contacted me. I went there to pick up his belongings which they packed themselves and put in storage. It took 40 minutes for someone to bring them to the front (they won’t allow non-​employees there) and they lost his glasses (his VERY EXPENSIVE glasses). I will never recommend Sante. My father’s ability to function is forever damaged, he will now need a skilled nursing home.

Had a family member stay here while recovering from a stroke. Bad idea!
The facility is beautiful, obviously designed to create a luxurious feel. The rooms are nice, and the entire facility is very relaxing. The physicians assistant was helpful and thorough, some of the therapists were knowledgable and hard working. Hence the one star.
However, the facility is NOT equipped to handle patients with high needs, and they should not accept care of patients who are not independent. There are NO rails on the beds, a huge safety risk especially for stroke patients. Minimal staff are available to help, and the staff are under-​trained and transfer patients to wheelchairs unsafely. If you cannot press a nurse call button, you are basically ignored, and even when you do press a button it takes a very long time to get a response. The call button was even «broken» for a full day.
Needless to say, another family member had to stay most of the day to supervise care. We had to make sure meals were provided, because if you can’t get yourself to the dining hall you don’t eat. Vital medications were never given at the same time each day.
If you view the website, you will notice that the staff and board of the organization listed are mostly real estate investors and business people, NOT medical professionals. And it is obvious in the care received. This is a business who cares about profits not patients.
If I was recovering from knee surgery or any other minor surgery, I might stay here. For any other reason, stay clear!

I have needed rehab 3 times in the last year and a half each time for a broken leg. I had such a good experience at Sante I’ve rehabbed there each time. The atmosphere is that of a five star hotel and restaurant. The place is very clean and well maintained, the staff in every department professional and friendly. The food is unbelievably good everything is fresh nothing canned or prepared it’s all made from scratch. The PT and OT staff are awesome very knowledgeable and courteous. The caregivers have made my stay here feel more comfortable in every way possible from prompt service to loving caring attitudes. The doctors here listen and consult with my other doctors and they too are caring. I can’t say enough how much I appreciate what Sante of Mesa has done for me.

My stay at Sante of Mesa, was as good as it gets for a lengthy stay at a facility. The care was wonderful, the entire staff was knowledgeable, considerate and professional. The facility was immaculate, the food was better then many restaurants. If need be then I would definitely suggest Sante of Mesa.

My mother was placed here at age 79 after being hospitalized for 3 days for dehydration. She was very weak and could not walk. She also was on a fluid pill and had to be taken to the bathroom frequently. When she pushed the call button no one shows up for at least 10 minutes. I was there and pushed the call button and no one shows up so I had to end up taking her to the bathroom and I have a bad back. The food is no good. No one there cares about you. We tried the Chandler location and that was even worse. She ended up falling trying to get to the bathroom because no one showed up to take her and they moved her wheel chair away from the bed. I’m not sure why. So she now has a fractured wrist. I took her out of there and got her a private caregiver in her own home. THE PT was a young girl and didn’t seem to be very knowledgable either.

Everybody is very friendly and helpful. Our Uncle Jerry was there for about 4 weeks following a stroke. Unfortunately Sante is only a short term care and he had to be moved to a long term care facility. It will be very difficult for any other nursing care to measure up to the treatment he, and all of his friends and family received from Sante. Highly recommended!

My mother has been in Sante for 14 days now. We chose Sante’ after going to several facilities. It is first and foremost, an excellent care facility with occupational and physical therapy every day for rehabilitation with a very well equipped gym. There is speech therapy for cognitive reinforcement. Group activities help round out the very long recovery days. Additionally, there is a chef that makes meals to order with a menu that varies from day to day and the food is very good. The building, dining room, and client rooms are set up as a very warm and lovely hotel. However… the best part of this facility is certainly the staff! The staff from administration, nursing, assistants, therapy, chef, hosts, servers, social staff, transportation, and cleaning ALL have a smile on their faces and GREET you and address ones concerns or questions immediately. Our family has been so impressed with their apparent concern and attention. We would name people that have been so great to my mother and to our family but we simply would not know where to start as the entire facility has been more than stellar! We are so grateful that all of them have taken such great care of our precious mother.
L.D. Haley