Tropical Smoothie Cafe

If I could do zero stars, I would. I have been waiting half an hour for 2 smoothies. No one in the lobby has received their smoothies either. There’s only 2 individuals working and one is clearly new. There’s not a problem with being new, but there needs to be an additional crew member scheduled to help him specifically. One individual was waiting so long that he straight up left without a refund because he was so frustrated. On top of this, 2 other customers left the line specifically due to the fact no one bothered to greet them at the register and acknowledge their presence. Not a well run establishment. Good smoothies, not worth the wait. This is insane.

Open ²⁴⁄₇ and has a drive thru which is convenient but you will wait for it, much faster service if you walk in.
I love the smoothies here and it’s not a bad place to grab a sandwich although some are better than others. Today they were out of my favorite, the feisty feta flat bread so I went with the hummus veggie wrap which had a nice kick to it and was big enough for two meals.

I came on my lunch break and was in the drive-​thru line for 40 minutes (no joke, I counted). I finally got my strawberry limeade and you could barely taste the strawberry and not the lime AT ALL. I’ve never written a bad review about any business but this was warranted. Management needs to have a team meeting or something because the other reviews and mine are similar for good reason.

Never been inside to see the state of affairs there, but literally every single time we’ve been to this location, they’re out of something we want. Get on top of your inventory, people!

Came in today so freaking disappointed! Dirty tables, teenagers standing around texting and talking to each other. Behind the order taking counter was disgusting! Smoothie juice every where. All over the blenders and counter had spilt water and left open ice bins, water was running for the whole 30mim I was in there! The place was just a mess! Order taker didn’t get my order accurately and it took 30min to get my smoothie. Pictures attached

I have to agree with everyone else on how slow the drive thru is… I’ve waited up to 10 or 15 minutes with only 1 or 2 cars ahead. 5 minutes if it’s just me… The smoothies and food are decent but get the pasta salad as the side because the fruit salad is a pathetic scoop of 2 grapes cut in half and a Tbsp of canned pineapple.

Wow! I’ve been to some slow drive thrus before but this one takes the cake. 35 minute wait for a smoothie and a sandwich.

This Tropical Smoothies Café has the worst customer service I’ve even experienced. 0 STARS! I come here very often because the smoothies are usually made well, and I work near by.
However, I just stood at the counter for about 2 to 3 minutes before an employee even bothered to tell me they would be with me in a minute. After I finally made my order, it was not repeated to me, nor was I even offered a receipt. In fact, the girl didn’t say anything to me — I made my order, and was asked for a form of payment. No «it will be ready in just a moment», nothing. I was handed my debit card, and she immediately walked away. This was about 30 minutes ago; I’m still sitting and waiting for my order, because I was actually told they forgot about me. I WILL NO LONGER COME BACK TO THIS LOCATION, AFTER A YEAR OF MY LOYALTY! ;D I literally downloaded the « Unilocal» app on my phone just now, for the lone reason of leaving this review… I hope this helps anyone else inquiring upon the service provided here!

Tried this yesterday with my wife for breakfast, and was not disappointed. I went with the avacolada and here I am again today enjoying another one. Avocado smoothie? Who would have thought? Sandwiches and wraps are also great as we had the southwest omelette and today I had the chicken salad half with my smoothie. My only wish is I could get half a wrap with my smoothie. Ah well as long as this smoothie is around, I’ll be around.

How is this place still in business? In addition to having the absolute slowest service they’re always out of everything. Order a Peaches & Silk on a Wednesday afternoon «We’re out of peaches right now» order a smoothie with coffee «We’re out of coffee right now» in the miraculous event that they have the ingredients to the smoothie you want, expect to spend 30 minutes waiting even if you’re the only person in line at the drive through.

I am not one to go out of my way to be negative, but after 4 attempts in hopes it was unlucky I’ve given up. I would LOVE if the service was better because I love the food and smoothies here. The shortest amount of time I have spent in the drive-​thru is 10 minutes and that was with no cars ahead of me. More recently I went and 3 cars were before me…(I should have known better) 38 minutes later I received my smoothie and ended up being late to work. If you decide to go here don’t waste your time in the drive-​thru, go inside. Also, do not ever go on your lunch break… you will be late.

Horrible drive thru that is supposed to be 24 hours, I go in the mornings to get a smoothie before work and no one is at the drive thru to get my order. Why advertise your 24 hour drive thru when no one is in there. The service is barely average when your in the drive thru anyways.

Hit the drive through and when I got home I realized that ½ of my smoothie was a block of solid ice.
3 stars since the other handful of times I have been through it has been OK.

Terrible food and service. Spent 25 minutes waiting for food and got yelled at by other customers for blocking the drive thru waiting for my food! Sandwich wrong and brown lettuce and smoothly all chunky. Need help badly.

So dissapointed lately with this place. Tonight I ordered the chicken pesto sand which. I asked for light pesto and it was literally seeping out of the wrapper that it had so much pesto on it. There was 3 small pieces of chicken and lettuce on it. It has never came with lettuce on it? It looked like a disaster. So bummed with the quality lately.

They literally take over 15 minutes to make a simple smoothie order. I am always stuck waiting in the drive thru line, bored out of my mind. Several employees are waiting around and they have horrible service.

Great for a fast lunch! Love love the smoothie selection. I’m trying the avacolada today! Its packed with flavor. :)
Service is kinda slow and they always mess up my order at the drive thru speaker but it’s always delivered correct at the window. Thank goodness Never been inside.

I used to come in here for smoothies from time to time when I was in school nearby. I think they even catered salads and wraps to an event for us once. I stopped in here with friends for a smoothie a couple weeks ago when I was visiting.
The inside of the place is pretty colorful and has the same general plastic feel of most fast food chains. My friends live close and come here a lot. They say the main reason is it’s cheap and they also get coupons in the mail. They said the service is terrible though. This day was no exception because when I asked about gluten-​free they just gave me a shrug and had no interest in helping me figure out if the ingredients were OK. After a lot of probing, I decided the peanut butter smoothie seemed safe.
The smoothies only come in one size which makes it difficult for one person to finish and there is a lot of waste. Mine was pretty terrible, it really just tasted like watered down chemically peanut butter. So I didn’t drink it. The boys liked their wraps and from what I can remember from when I had previously eaten here years ago, I used to think their salads were pretty good. But I only base my reviews off current experiences.
Overall, not sure if there is much reason to eat here, unless it’s pretty much just proximity and cheap prices that make it a convenient place to grab something quick.

They. Are. So. Slow.
I only go here because it’s the only smoothie place near me. It’s usually pretty good once you get the food. But seriously I feel so bad for the kids who work here because they are usually working alone — doing both the dining room and drive through. They need to step it up.

I pulled up to the drive through today and there was not a single customer inside. Proceeded to order 3 sandwiches. Time: 2:44. At 3:11 the person behind us in the drive through asked us to pull forward so that she could bail — apparently didn’t have 30 minutes to wait for a smoothie — told us that she tried calling into the store and they hung up on her. We pulled forward to clear the lane and went inside to get the sandwiches and the person working was rude — not at ALL apologetic — dropped the food in the bag on the counter and said «here you go.» We then asked for the managers contact info and they refused to provide it. Got in the car and realized that they had failed to give us a receipt so we went back in to get it. Absurd. Management — you need to look into this. Check #7812. Employee named in receipt: Cassidy
Edited to add: Once we got home we realized they had given us the wrong chips and the Steak Tzatziki Flatbread was missing… wait for it… tzatziki. Nice.