Baker Brothers Plumbing

I was sad to see such low reviews — I had a great experience with Baker Brothers. We had a minor leak and they went above and beyond to fix it. They were honest and a pleasure to deal with. I will definitely call them again for future plumbing needs.

We have used BB in the past 17 years since we have owned our home. Found a leak in our house and my wife called and they assured her for $ 39 that they would come tell us where the leak was coming from and give us an estimate. That is not what happened yesterday, the guy said that the $ 39 was for him crossing the threshold into the house, It would take another $ 498 to locate the problem and then he could give me an estimate on how much to fix. Not a good way to do business, win/​win for BB and a loss for the consumer.

I did receive a call from the manager concerning this matter and he seemed pretty sincere and apologetic, so that gave me some hope. He advised he would refund the $ 99 service charge I paid and explained to me that the tech should have reviewed more options. I decided to update my review from 1 star to two stars because they at least tried to make it right. I will increase the rating once I actually use their service in the future.

Baker Brothers’ service is reliable and supportive. I can always count on them for my pluming needs! Last night, I had an awful leak. Minutes laters, voila, Baker Brothers shows up and fixes things in a second! Pedro Rodriguez, our usual technician, is friendly and eager to listen, analyze and help. Thank you, Pedro and Baker Brothers!

We’ve been in our house for 20 years, and have experienced a slow drain/​backup issue on one side of the house ever since we moved in. We’ve had dozens of plumbers take a look over the years and after all of them would run their snake through the lines and declare the issue resolved, it would turn up again in a matter of weeks.
We had used Baker Brothers several years back for a slab leak that was covered by insurance (yay State Farm!) and they did such an outstanding job we decided to call them out on this issue, even with the reputation for high prices. In this day and age you tend to get what you pay for, within reason.
The appointment was scheduled for between 8:30 and 9:30, and the tech, Chris, arrived at 9:00. How refreshing to have a service person arrive when they say they will!
To make a very long story short (ish), Chris spent 6 hours doing everything he possibly could to fix the issue, but due to circumstances outside his control (think 40+ year of home with iron pipes and 40 years of sludge built up in one section) the standard snake through the pipe and video camera diagnostic couldn’t fix this issue, and we’re looking at some major work moving forward.
Chris gave us several options and we’ll be mulling those over. Unfortunately the current options of rerouting pipes outside the house are costly ones, and for now we’ll live with the slow drain.
Chris was the 1^st plumber in all these years to actually identify and locate the issue, and he gave 110% today. One could not ask for more dedication. You hate receiving the bad news, but we know that every effort was made to fix the issue and this is one of those PITA situations where the only option is going to be a costly one.

Where to start… Try any other company but this one. Was quoted $ 4500 for two new air conditioning units last summer and went elsewhere for $ 2800. Sadly, I had already bought their yearly maintenance plan and couldn’t get out of the contract until I moved.
So tried them again the following summer when we moved because I was locked into the maintenance contract and we had two minor issues found in a home inspection report. The tech rescheduled at 7pm (when he finally showed) for the next day because he said the repairs were too involved. Never ended up doing any repairs the next day and told me I misunderstood the night before. Only performed the maintenance. He didn’t have any knowledge of mini-​split maintenance which I specifically asked about when scheduling my appointment & never repaired two minor vent issues which I specifically scheduled beforehand with the operator to be done with the maintenance agreement. In addition, the tech came up with two pages of minor repairs that he said had to be done ($ 2000). I called back a separate repair company to handle my initial two repairs. This company did the repairs for $ 250 and only performed one of the baker Brothers guy repairs saying the others were unnecessary. Finally I asked Baker Brothers guy for an additional quote — he quoted me $ 3000 for pulling up under house duct work off ground (got it done for $ 250).
We moved. I finally broke my maintenance contract. Good riddance.

I’m so mad I didn’t check reviews before calling. I requested a tune up and they quoted me a ridiculously high price to replace an evaporator coil ($ 3000) and rusted drain pan found during the tune-​up. It was so high, I said «I might as well get a new air conditioner!»
So he quickly gives me quotes for a new A/​C starting at $ 8,000 and up to $ 11,000. Something didn’t seem right because I know air conditioner installations are MUCH cheaper than that on average. He was probably only showing the higher end units.
Thank goodness I went online later to research the evaporator coil repair. I called around and found someone reputable that would do it for $ 1500 LESS. I also didn’t need a new drain pan as suggested.
I hope Baker Brothers is paying attention to all these reviews. A few bad reviews is one thing but seems a lot of people seem to have gripes… and a lot seem to deal with pricing. That is definitely my biggest gripe.
I had them repair some of the things found during the tune-​up and regret it. After more research, I found out I was overcharged for this one hour’s worth of work. Lesson learned.

We where over charged! Not to mention the horrible service! The worst is the people on the phone when we told them that the line they fixed was gushing water the day after they came out to fix it and now it’s broken again!!! I wish I would have read the reviews before having Baker Brothers come fix a broken line in my yard… They have been so unprofessional and dishonest about their ability to do «professional» plumbing I am shocked on how they are still in business! I think the guy that came out wasn’t really a pro! I do not recommend to use them or to even think about the misleading ads they have on TV!

Had someone come out and charge me 116 dollars just to tell me to have someone else fix it. What a waste of time and money.

They came out pretty fast to fix the leak I had from the faucet in the back yard but very pricey.. I paid 243.00 for a 30 dollar part and 15 minutes of labor. .SMH.. 1^st time using them and last time..

What a joke, I should of learned from all the reviews. So I have a leak in my slab and call them. They tell me it will be $ 29 for them to come out and check, so not a problem. 2 guys come out and as soon as they get there they tell me the price is now $ 323.09 for them to check. I told them over the phone they said $ 29 and was told the $ 29 is just for them to DRIVE to my house. So what ever I paid and 23min later they tell me what all needs to be done so I start asking questions about them re routing the water line and the guys tells me they will have to cut a hole in the wall to get to the water mainfold @ the hot water heater and run a line to bypass the broken pipe. So after they left I called another plumber and come to find out the water mainfold was on the other side of the house. Never again. But then again this was my experience.

Should have read these reviews before I hired them but I needed something done quickly. Had them flush a drain pipe that was backed up for the low low price of $ 265 (for a little over an hour of work). There was a blockage in the drain pipe that I actually dug up and fixed while the Baker Bros guy was still there. When he was finished I saw him writing something on the receipt. I assumed it was just what work he had done. He then told me «sign here». After I signed I saw that what he had been wrting was «no warranty due to broken accordion pipe.» The same accordian pipe that was no longer blocked because I had dug it up and cleared the blockage. I found it ridiculous that after the pipe was no longer blocked (because I unblocked it) he still wrote there would be now warranty. Of course an argument ensued that went no where and I called the manager and left a message and he has not returned my call. Don’t use this company!

Not only did they not fix the prob. They
made it much worse. And then they billed us almost 400.00. We pd. but trust me…
They are not a good company.

I called BB to take a look at a second-​story toilet that had leaked the day prior and damaged dry wall on the first floor. BB showed up promptly and their professionalism and my satisfaction stopped there. After about thirty minutes of ‘analysis’, the technician informed me that he didn’t know what had caused the leak, so he wouldn’t certify to repair of the toilet unless I allowed him to replace and reset the entire toilet, at significant cost. This was interesting since I told the technician I’d replaced the toilet supply line two days earlier so I suspected this was the source of the leak but since we hadn’t seen the leak, I needed the input of an expert. After some additional discussion in which the technician wouldn’t budge from his diagnosis of expensive total replacement or nothing, I told him thanks but no thanks. It was close to $ 200 for a total waste of my time and no help whatsoever. So why 2 stars? Only so maybe this review isn’t deemed ‘not helpful’ by the robo monitor and excluded from the rating average (I mean, excluding 74 reviews of 82 for this business, really?). If you need a plumbing issue addressed do yourself a favor and call a different vendor.

I have had good luck in the past with these guys, but they kind of tore it with me. I have a clogged drain I’ve been fighting so I called them because on their website they claim to have cameras and something they called «Micro Brite pipe rejuvenation»…
It was a dude with a snake and they quoted $ 265 to go through all the drains in the house, which is high but screw it.
He asked where the service was under the house, but he took one look and pretty much said «screw that». I’m 6’2″ and have crawled my ass under the house, I’m not sure what this guy thought he was going to be doing when he signed up to be a plumber, but crawling under houses is pretty high on the list of stuff you’re going to have to do.
From there the guy hits his first snag with his high tech snake and tells me flatly that I need to replace all the drains in my house… (for roughly $ 2k) which may be true now that he’s rooted all the sludge in the line down to one spot.
He left me with a drain that is now completely jammed up, no temporary fix or suggestions as to a resolution. He took my $$ and told me to call Baker again to line on an estimator… thanks buddy!
The next day they called for a survey, which I of course unloaded on them… but in a civil manner (really). The woman said she’d have a supervisor call me right away, no one ever called. which is why I wrote this review.

Saturday was a bad day… I came home from work to no hot water and a very loud upstairs ac unit. I called baker brothers because I saw they had a pretty good reputation and serviced hvac and plumbing. The weekend trip charge was a little much (which I expected) so I went with Monday. Sunday they called me Sunday to confirm my Monday appointment then bright and early both technicians called to let me know they were about 30 minutes away. First was the electrician (Cade) explained what was wrong and he went strait to work. He diagnosed the problem and gave me a few options. I really appreciated his honesty you could tell he wasn’t just trying to get me to do the most expensive thing but ensured that I knew all the options available.
Next was the plumber (Marcos) he was a young guy with a great personality. Again I explained the issue and him and one other tech went strait to work. He found what he thought was the issue and told me the steps he was gonna take to fix it. He went and got a part and it didn’t work. We talked about our options to replace vs repair and I felt very confident in replacing the unit. There was absolutely no pressure just honest caring advise. I am so very thankful that I made the call to baker brothers :)

They did my AC, had the best price by over 600 $ and saved me the cost of a crane by carrying my 2 ton AC unit on to the roof. they really went above and beyond. they fixed my water heater drain pipe that was in the same space as the heating element. I am going to sign up for the Family plan have them out three times a year to service my brand new HVAC unit and when/​if my other unit goes I plan on call them to replace it. Before they left they practically cleaned my whole downstairs!
Highly highly recommend for HVAC work!
Make sure you ask for Cesano and Mike for install and Chris for repairs.

I called them to attach a valve to the pipe behind the refrigerator and connect the ice maker. The plumber spent about 20 minutes writing up a quote for other work he thought I should have done, ranging from $ 400 to $ 1200.
I said I just wanted what I called them for done… that took about 5 minutes and cost more than $ 200!
They make a big deal about putting on booties before they come into the house… would rather have been charged a reasonable amount for a very small and easy job and had footprints!
Yes, I was contacted by them and was promised a gift certificate which I did not receive.

I only called these folks because my regular tried and true folks don’t work on weekends. I had a leak coming from the wall on Friday night of a holiday weekend. Good news is the Bakers Brothers folks were available by phone first thing Saturday morning and the appointment setter was very pleasant and courteous. They were able to get someone out to me on a holiday weekend Saturday. The bad news is that the technician took very cursory information from me, did a quick little look around and said the leak was from a pipe inside the wall and he wasn’t qualified/didn’t have equipment to deal with that. He said I would need a «leak detector» technician to come out on Tuesday after the holiday weekend. He also said that it seemed to him very likely that it was a leak from a pipe in my slab which would be very expensive. So I paid him the $ 39 trip fee and went without water for the next three days. Then I called the other company that I usually use, and they got right out there Tuesday morning. Their technicians did what seemed logical to me in that they actually ran the water, saw it coming out, did some measuring and determined a small area that they figured the leak would be in, cut out a small piece of sheetrock, found the leak, and fixed it. It took less than two hours and cost only $ 220.00. Now why couldn’t Bakers Brothers do that?
In their defense both the service manager and customer service manager responded quickly and caringly to my complaint and my $ 39 trip fee is going to be refunded. Also they assured me that wasn’t the way the service call should have been handled and they would get with the technician and address the issue to improve future performance. I might give them another chance if I was in a pinch on a weekend.

I was charged $ 39 for the guy to just show up. Once he showed up he began reciting a list of fees I would have to pay in order to get a quote for my leak. Once he saw that I was not interested and would rather turn to another company he began giving me a ball park estimate. By the end of the conversation he was telling me it would cost me AT LEAST 50k to change my drain pipes in the crawl space. He was pulling numbers out of nowhere and wanted to make me feek insafe in my own home. The funny thing is that i am a property adjuster so i have a pretty good knowledge of what can be done and how much one can expect to pay for the work he was proposing to do. Clear lack of professionalism, knowledge and utter disregard to basic customer service. I would not recommend this company to my worst enemy. They give plumbers a bad rep.