Dr. John H Fain

Dr. Hall is great but the wait time here is ridiculous! I routinely have to wait more than an hour after my appointment time. Dr. Fain is too pushy so try to schedule with Dr. Hall but be prepared to wait a while!

This has become our family’s «eye docs». Myself, wife, and eldest son have all been here in the last few months. We have always had good experiences.
On the initial visit they have you fill out paperwork that they may be doing some extra test that your insurance may not cover and they will let you private pay for a discounted rate of 20. I told them that I was just there to get a script to get some glasses and would not need the test. The tech who took me back said that they really feel it is important that they run the tests and they would do it for free this time and at future annual visits I would remember and bring the extra for the tests. I am glad that they ran them-​they discovered that I have macular degeneration. The Dr was very detailed in explaining the diagnosis and the precautions I would have to take to try to slow it progress down. Everyone I dealt with in the office was very nice and professional. I was very pleased with the service I received.
Fast forward a month and my wife is going to an appt. to get contact lenses. She also received great service and they actually remembered me and asked the wife how I was doing and hoping I was taking the precautions we had discussed at my visit. They staff has also been very helpful trying to get my wife her rebate from the contact lens purchase.
Going to see a Dr of any type is generally not a great experience, but the Drs and staff here all due their best to make you as comfortable as possible.

I have been having issues getting my rebate for my contacts, but Michelle has been absolutely wonderful in helping me. She event wrote a letter to why the rep said i should get the rebate even though my contacts were different types. I have a more severe astigmatism in my left eye, and just slight on the right, so she explained that to the rep.
I still haven’t received my rebate yet, but I am at least more hopeful due to Michelle’s assistance. Thanks Michelle!!! :)

The doc’s have such great knowledge but they lack in their management skills because the staff is never great. The sales people who sell glasses/​contacts are actually really good (mainly because you are giving them money), but the staff that run the office side of things need a wake-​up call. Every time I go I usually get frustrated that I want to give the doctors my business but they make it hard to come back. Whenever I try to make an appointment there is an issue, and when I do finally get an appointment I sit in the waiting area watching the same video over and over again. Ever since they moved into the new building with a much more expensive lease I have been left with a bad taste in my mouth. After this last time I get my contacts I will most likely only go their for exams and buy my glasses/​contacts on line. Oh well, I guess this will only save me money right?

I had the pleasure of visiting Dr John Fains office and was very impressed. A person who has never worn glasses a day in my life, I didnt know what to expect. I found that after many years of staring at a computer for most of my work day, it was time for computer glasses. The staff was very professional and attentive to my needs and concerns. This truly was a plus for me, as I am a huge stickler on customer service. The Dr’s (both Fain and Hall) had tremendous chairside manner and helped me through this new transition. I look forward to my next vist.

I go to Dr. Hall but I’ve had Dr. Fain before and both are super nice, professional, and very easy to get along with. Their staff on the other hand… so annoying. Very few are professional and they’re very good at ignoring me it seems. Every time I call it’s like I’m bothering them with my appointment or problem. I know I should look into another doctor, but since I only go once a year and love Dr. Hall I just don’t. Guess I’m a masochist haha.

I think he is a crook. EXTREMELY pushy doctor. I had a bad experience with a lady named «Angel» she is very rude and unkind. The only person there that is worth seeing would be KEITH. Not pleased AT ALL. If you have certain insurance it is «hard» to get in for an appt.
WARNING!!!
BEWARE!
and GOOD LUCK if you plan to visit him.
Thanks
I WILL NEVER STEP FOOT IN THE OFFICE.
I also believe he OVER charges to pay for the new building he is in.