Elliott’s Hardware

Whenever I’ve got an odd D-​I-​Y repair project that requires creativity, this is where I head. I know Elliott’s will have all kinds of odds & end merchandise that will help me repair or put something back together. Customer service here is excellent. There was a very helpful lady by the name of Joyce (?) who was extremely helpful in giving me ideas for my project and when she wasn’t busy helping me, she was helping anyone else who happened to wandering around looking lost. Night & day difference for the non-​existant customer service I encountered at the Oak Lawn Home Depot a few weeks ago where they will actually go run & hide if a customer is requesting help! (I kid you not). I even had my little Yorkie with me and no one had any issues with me carrying my dog into a hardware store. I love this place!

Forget Home Depot and Lowe’s, this is the place for your hardware needs. Whenever I need something for my house, this is my go-​to place. First, you get greeted by someone the moment you enter the store, unlike some places that pretend not to see you or the employees are too busy talking amongst themselves to notice the customers. Second, the workers know where everything is, so all you have to do is ask the person that greets you where something is and he./she will point you to that aisle.
I had an occasion where I had to find a filter for my ac. I called, gave the person the size that I needed and she actually put me on hold to check their stock. When she came back, she gave me prices for all the ones that they had in stock!!! Who does this nowadays? I mean, I had like 6 or 7 price options to choose from. Well, I decided which one I wanted based on how much I wanted to spend. Before, I let her go, I asked where the filters were located so I come go by and get some. She told me the location and even stated that if I needed help to let the front desk know and she would come help me! Who does that nowadays? Offering to help a potentially paying customer?
Trust me, once you shop here, you will NEVER go anywhere else. I appreciate the high level customer service that they provide and the employees are friendly as well :)

Went here as mandated by Troy-​Bilt as my trimmer stopped working. They blamed it on the gas oil mixture. I used the oil that came with the trimmer exactly as instructed. Not only wouldn’t they repair it but got charged a $ 40 estimation fee. Won’t go there again!