Once Upon A Child

Buy their used Target clothes if you want, but DO NOT waste a second trying to sell clothes to this place, no matter how nice or current they are. These people will waste half your day, offer you $ 5 for hundreds’ worth of clothes, and try to keep your stuff as a donation (which they most likely still sell without paying you). Word to the wise — waste of time.

We went to this location in Wednesday. I purchased over 60 dollars worth of clothes for my 2 year old son. To be exact 9 outfits, a pair of swim trunks and a pair of shoes for my daughter. I brought the bag home and set in the laundry room to be washed. When I went to do the laundry today j discovered that they had only given me about half of my order. I had 3 outfits, a shirt and my daughters shoes in the bag. I am missing 5 outfits, a pair of shorts and a pair of swimming trunks. I called the location as soon as the opened at 10 am and spoke w a young lady who took down all my info and stated she needed to call the workers on shift that day and find out where they placed my bag. No apologies or kindness at all. I waited 4 hours and still no return phone call was made so I drive up to the location on my lunch hour. A young man looks around and says he can’t find it. I ask what the protocol is for items left behind and he says «I dunno». He then gets rude and tells me to come back tomorrow and speak to a manager. Since when do stores not have a assistant manager or team lead or someone capable of running the floor on shift when the manager is absent??? We then leave and call back to the store to speak to another person who states she «guesses» she’s in charge and again is rude and takes my info down to supposedly give me a call back. I AM LIVID! That money was my sons birthday money and we chose to spend it there to get more bang for our buck. And now we are walking away with 3 outfits and a shirt for 60 bucks! Are you kidding me?!? Not to mention, the customer service was horrible. I have 7 children and have been a loyal customer to once upon a child’s from Michigan to Texas for over 19 years. I am now re-​thinking that choice.

It was very easy for our family to do business and we ended getting rid of more than we thought we could.

They don’t give much for your stuff, (I had new stuff with tags) but I like the store, they have quality clothes.

This place is a hit or miss, but when they have there $ 1 sale it’s so worth it !!! I have bought amazing things for both boy and girl and found some good brands from Marc Jacobs, juicy, Gap, Zara and much more… This is the place to go for baby girl abs boy under 24 months, not as big of a selection for older though :(

I found a $ 10 two piece suit (long sleeve shirt and leggings/​pants) by Ralph Lauren in great condition, and couple other brands in good condition & cheap. Again, you just have to take some time searching but overall everything is in order by their sizes. The times I have gone I have scored, woohoo!
Last Thursday it was 50% off A LOT of selected items. & it’s like they always updated their inventory because I rarely see the same items.
ISSUE: their bows they are a bit pricy but that’s about it.

I went in looking for some preemie clothes for my new niece, and the selection was very limited. Specifically, i went looking for bows or hats, but everything they had in stock was too big and ranged from $ 6-​$ 12. More than half the preemie clothes still had the original sales tags on them, and their prices were about a dollar cheaper than the original sales tag (some from marshalls, ross, carters, ect.).
I did like the sales person, who pointed me in the right direction, because she handled herself very well. There were kids running all down the isles (without parents) and she did a great job at calming them down without being rude.
I might be back when my niece gets a little bigger.

This was always my favorite store to buy slightly used clothes in Mesquite. I purchased most of my daughter’s newborn clothing at this store. They offer new and used toys, games and books as well. When a special event was coming up I would purchase a couple of their overpriced, but beautiful hairbows. Like any resale store, it’s a lot about luck and patience. I always had better luck selling clothes to others in bulk because I hated dragging a huge bag down to OUAC and they offer me two dollars in store credit for the TEN things they wanted. I realize they must make a profit to be in business but that didn’t make it any easier with a baby in tow! I also recommend Plato’s Closet for the teen and adult version of this store. I believe they are in Plano and one in Frisco.

I’ve realized I can possibly make more money if I just accumulate all my daughter’s clothing over a couple of years and have a yard sale instead. The stuff they have here is like SUPER CUTE! WAY BETTER THEN KID TO KID! Good customer service as well!