Sheraton Metairie – New Orleans Hotel

Pros:
–Free garage parking
–You really don’t need to swipe your room key in the elevator to access the club lounge.
–Newspaper delivered directly to your room in the mornings.
Cons:
–Front desk does not thank guests for their platimum membership.
–Room on the club lounge floor is nothing special.
–Club lounge is extremely small. There’s barely enough room for two people to be at the counter.
–Club lounge only has four tables for eating.
–Breakfast in the club lounge was so terrible I had to eat elsewhere (hard boiled eggs undercooked, hard pancakes, and spoiled milk). It definitely is, hands down, the worst food I’ve had EVER at a SPG hotel.
Room Charge 179.00
State Tax 7.16
Parish Tax 6.71
State Occupancy 3.58
Parish Occupancy 5.37
Total 201.82

This was my favorite hotel in metro New Orleans last year. I love the proximity of the parking garage to the hotel and the rooms are as quiet and cozy as I will ever need. The décor is warm and rich and they offer free bottled water and premium coffee in the rooms. Also the location in the middle of Metairie is helpful and one is only a quick straight shot to NOLA CBD and the quarter. The restaurant is also ok.

I travel to Nola every month but normally stay at the lake view Marriott. Since it was over sold I thought I would try the Sheraton. Big mistake! The staff was horrific, rude, and obviously not concerned about their customers. The sad part it wasn’t just the front desk but the cleaners, waitresses, and room service. For example, when I would come down in the morning and had a question I literally had to stand there and wait while a bunch of staff ignored me and kept yelling gossip about other customers. Never going back!

Nice hotel and friendly staff. Every single worker we came across was very accommodating. The fitness room has decent equipment. The pool is a bit small and the hotel is in an odd location. I had a great experience staying here.

Awesome time spent, clean Fresh and the down comforters felt so good. will definitely stay Again

Very odd location. Fnt desk not too friendly upon arrival. Room key had to be made three times in order to work. Room small and not too much storage. Bed nice and comfy. Old fridge and microwave. Bathrooms old water hot though. Thanks that it is on the company tab. No free breakfast for the price they should. Ac OK but not great. Little dusty. Much better affordable out there. Pass

Gross incompetence describes the staff and management.
I was bumped from a flight by southwest, was given a voucher for this hotel. While the desk clerk personally assured me that my visa would not be used in any way (because the airline paid for the room) the hotel still charged me full price – incurring a 72 hour hold on my cash. Because it was an unplanned extra day tacked onto a five day trip, the hotel locked up my available cash, leaving me with 6.37 to survive on for the next twenty four hours.
I approached the manager (Robert Gordon) who apologized for the misunderstanding – saying that the desk clerks didn’t understand the policy of the hotel, and that a mistake had been made. He personally guaranteed me at 9pm that he had called visa personally, and that the hold would be lifted and funds would be available by midnight.
I took a nap, and spent 2.50 of my very scarce funds on a lovely gas station dinner. I pensively waited until midnight to get money so I could go out and enjoy the city. When I checked, the funds were still being held by the hotel and visa.
When I went to the front desk I found out that Robert Gordon had gone home for some reason – that he was only there for three hours. The front desk clerk didn’t think he would come in tomorrow, and that she knew nothing about my issue.
While I personally enjoy Sheraton the most amongst chain hotel brands, this facility represents an abject failure in terms of basic competence and any conception of customer service. Asking three different employees will get you three different answers. The blatant incompetence of the staff is reflected in their complete ignorance of hotel policy and their wanton disregard of any concern for the quality of my guest experience.
I’m going to sleep now, and hopefully I will be able to find some sort of acceptable breakfast option with my remaining $ 3.87. Then I will probably panhandle
In the lobby for lunch.
Robert Gordon is either grossly incompetent or utterly dishonest. Zero stars. Stay at La Quinta or holiday inn if you want to stay in this area. Avoid this embarrassment to the generally great Sheraton name at your own peril.

We had a group and called before hand to make sure we could check in around 7am because we did an overnight drive. They confirmed and said it wouldnt be an issue. We arrive at 7, «oh, it wont be ready until 1», later «it wont be ready til 3. We didnt know the hotel would be this crowded». Very inconvenient. Would have been nice to know that we’d have to drive around all day with a packed car. Very unimpressed.

Nice and clean hotel in Metairie. Have stayed here a few times. Location is not bad. Hotel not far from shopping mall and restaurants. Hotel has a parking garage attached. We didn’t have to pay for parking which was a surprise. Nice place to stay if in the area.

A little run down for a Sheraton, the surrounding area isn’t the nicest. My room had stains all over the floor, the bathroom floor was dirty. They do have a nice workout room. The hotel restaurant was OK but expensive for what you got. Not going back.

Absolutely awesome staff! We spent 4 days at the hotel and everyone was great. About $ 20 to get downtown but we’ll worth it. If you want to take a day off and just relax the hotel shuttle will take you to some great restaurants nearby. I recommend Chef Ron’s Gumbo Stop!

The only reason I’m giving this place 2 stars is because the beds are comfortable. Service is poor. Bar doesn’t open until 4:30. There’s no valet, there’s no bellman, there’s no concierge. What kind of Sheraton is this? Lights were burned out in the room and the tissue box was empty. I asked for tissues to be delivered while we we were out and got them the next day with maid service. Terrible.

They should have more than one person working front desk…
they do not seem very busy however the one person doubles as a bag person, concierge, and check in clerk. It is in an okay area of town and they have a shuttle that will take you to some decent bars for a tip.
Room was clean, no issues there. Hotel seemed worn though.

Perfect for business travel. Nothing out of the ordinary, but nice and conveniently located.

Venue: Sheraton Metairie New Orleans
Décor: Clean, Up-​kept, downstairs lobby is very nice
Service: Prompt, Good, Nice
Environment: Quiet, Clean
Food: Very good served in the hotel
Prices: A little pricey.
Huge Pros: Quiet, Free Shuttle to downtown
Debbie Downers: Wifi costed $
Conclusion: If you are looking for an alternative hotel outside of the Warehouse District and French Quarter but to still be around that New Orleans/​Cajun Culture, this will be it. It is right off I-​10 halfway between the airport and downtown New Orleans. The hotel is very clean, it is comfortable, the staff is friendly, room service is on point. Definitely recommend if you want to be away from all the traffic but have a decent stay.
Overall: C

Not very impressed. The lobby is nice and pleasant. I didn’t sample the bar or restaurant but it looked very nice and well priced.
My gripe is with the housekeeping we stayed 3 days and they didn’t do turn down service once. We asked a housekeeper to do it once and then we went to the lobby for 45 minutes came back to find it still wasn’t even started. So we just asked for some towels and called it a day. We also had to get some coffee cups on another day when we came home to find it shockingly I cleaned and restocked. Each day the do not disturb sign was placed outside the door by someone.
Also the internet didn’t work, kept saying wrong password when you entered the number they give you. And if you try to call the front desk it is perpetually busy tone.
So beyond that the room was very nice and comfortable, there is a very small gym with an outdoor pool.
It’s about a 20 dollar cab ride to the French quarter. If that’s your aim, try one of the other Sheratons.

I love Sheratons generally and I try to stay at them whenever I can. But I won’t stay at this one again.
The guys at the front desk were a little standoffish, and they acted like they couldn’t be bothered to help me during check in. It must be hard being them :) I’m a Starwoods member, but that didn’t get me squat on this trip.
The location is terrible– it’s hard to find this place, it’s in a sketchy neighborhood, and there’s nothing around it. I didn’t want to eat in the overpriced restaurant on site, so I found Chef Ron’s place around the corner (legitimately like 2 blocks away on foot), but I couldn’t even walk there– I had to drive… it was too weird a neighborhood.
My room was huge, which at first I thought was swanky– it was a corner room with windows on each side with views of the… highways??? And other depressing scenery in that part of town… but it was nice to have windows nonetheless. I was a little wigged out that it was an adjoining room, but for the most part I couldn’t hear my neighbors, so it wasn’t that big a deal… and I kept the door locked of course.
But my room also had a random mini-​fridge sitting, plugged in and open, on the floor. It was like being in college all over again.
My room itself was huge, with lots of open space and a sofa and everything. You could easily fit 6 people in this room between the bed, the sofa, and a few cots… so great for parties.
Not so good for me though. The TV didn’t work, the bathroom was tiny, and when I flushed the toilet it made the most god-​awful screeching noise for a good two minutes afterwards. I am sure it woke the neighbors.
The parking is free, which is nice, and the price was reasonable. Everything was clean and the Sheraton beds are always comfortable, so no complaints there.
Overall, not on my top ten list of Sheratons, and the service was much better in the French Quarter where I stayed the following evening.

Really nice Metairie hotel. Nice size room that isn’t overly big, but gets the job done.
The downstairs area is really nice. There’s a bar area and an «office» area with some working computers if you have to do internet work. The best part of this hotel is probably the conference room. I attended an event here and the room is huge and perfect for entertaining. There is plenty of parking right across the street in a huge garage. Just make sure that you have cash (and exact change), as they only have a machine to pay for your parking and the machine only takes cash.

I travel for business a lot (as Unilocal can attest to) and this is the worst place I’ve stayed service wise. If this location had not been so conveniently located close to the business location I was working at, there is no way I would have stayed here. We had several people staying at this hotel over several weeks and all we heard was complaints about the customer service and the overall treatment from the hotel staff/​management.
The only good thing about this hotel is the rooms are spacious and the hotel looks nice, and is clean.
Here’s the list of terrible things… First off the customer service, it took me throwing a fit to get someone to fix the several issues that were going on. My company had organized us having breakfast coupons and internet covered and when I arrived (and all of my coworkers) they tried to tell everyone that this was not true. The place wants to charge you $ 13/​night for internet and $ 15/​morning for their below average breakfast buffet. After a fit I was able to get breakfast coupons and I was assured the internet charges would be taken off. They were for me, but upon check-​out 2 of my co-​workers had to remind them and then argue it when they tried to check out.
So anyway, whatever you THINK you’re paying for the hotel, add $ 30. This pissed me off already, but they take it to a new level, they reset a super-​secret room based internet password every day at noon. This means, whenever your 24 hour time limit runs out you will have to call the front desk, likely wait on hold for a bit, for a rude person to get on the line and act like it’s the biggest chore in the world to give you the new stupid code. It’s the most asinine ridiculous concept for «security» I’ve ever heard of, and an incredible inconvenience to customers.
As I mentioned the staff is just rude, they act like doing ANYTHING for you is the worst thing that has ever happened and several times I had to listen to someone at the front desk complain about another guest at the hotel or a co-​worker, or about their job in general, while I waited for them to help me. My husband also caught the cleaning ladies gossiping outside of our hotel room making comments about us having the «Do Not Disturb» sign up for several days, he stepped out to confront them and they were surprised, apologized a bunch and ran off to clean. Just irresponsible customer service.
Their breakfast, as I mentioned, sucks. Overcooked tiny scraps of potato for hashbrowns, rehydrated powdered eggs that have congealed into a slab in their chafing dishes, slimy sausage links and limp bacon, and biscuits out of what I assume is a costco bag that are rather hard. There’s also nothing to put on the biscuits, I made the mistake of asking if there was gravy one morning and got a bowl of grey watery … something. It was nasty. They do have fruit, but none of it was ripe, and a random selection of dry cereal in individual containers, and a small selection of pastries that were also likely out of a costco bag. I wouldn’t be so critical if it was a complimentary breakfast, but they’re trying to charge FIFTEEN DOLLARS. Ugh.
Also, if you want to be able to get in from the parking garage at night make sure they add the door to your room key or you’ll be trapped in the garage unable to get in like we were, and then have to go to the front desk to have them add it on.
Last, but not least, my husband and I were going to stay an extra night and had called to add it on to our reservation, I was assured it was added but discovered the day before that they had scheduled it with a day gap in between, and according to the front desk they were «sold out». Luckily after my experience here I had no urge to extend my stay and cancelled the extra night (that was the wrong date anyway) and just left. Miserable experience.

Very clean. Modern interior. Comfortable beds.
Staff could have been more knowledgable and friendly. Not really around much if you dont have a car. No free breakfast.
I’d stay here again.