Chesterfield Hotel

The service here is awesome! Mark and Sahar made sure they accommodated me after a long flight. Not to mention, my suite is more than expected. I’d recommend this hotel anytime.

I made a reservation using
a month earlier and paid in full. The day I arrive at the hotel I am told my reservation has been changed and I am moved to a different hotel a mile off from where I initially booked. We wasted almost 3 hours running around, whereas I had even called the hotel 2 weeks back to make sure we get early check in as we were arriving early. And we didn’t even get the room in the new hotel until 2pm. I still can’t believe how our reservation was just changed without informing us and the front desk at the new hotel even said I can leave if I don’t want to take it. Ridiculous, rude, unprofessional and the worst experience I have ever had!
took no responsibility for the terrible experience we had and just decided to do nothing about it!!!

My friend suggested this hotel because it’s a great location in Miami near everything. Upon arrival to this hotel they allowed us to check in early since our room was ready. Once we entered the room we were please although there was a bunk bed in the room in addition to our two beds, we thought it was weird but that was ok. As we settled down we tried to turn on the TV and the remote control did not work, so we called the front desk they said «no problem we will get a new one for you.» 3hrs and 2 phone calls later there was no remote. Let me also mention that the room was filled with bugs and mosquitos flying everywhere. I walked to the front desk and ask to speak to a manager who finally came to the room and said he will bring a new remote control and they would have someone spray the room. Once we left and came back we noticed we had a new remote control, but they never sprayed the room.
Day 3 they came in and took our towels and said they would bring new ones we left at 12pm came back after 5pm to no towels, we called the front desk they said they would bring the towels took a nap woke up after 8 still NO TOWELS! At this point I had to call and yell to bring towels NOW and they finally did.
Lastly the AC did not work and the room was warm during the entire duration, I could on and on but I just want to say this hotel sucks I tried to leave the minute we checked in and they are not attentive nor do they care about cleanliness here. I loved being in Miami but a better hotel would of made the experience so much better. STAY AWAY FROM THIS HOTEL! We spent a lot and it’s just not worth it here!

They don’t even deserve a star this is the worse place to stay at ! Wifi don’t work front desk don’t even answer the phone; guys are ou smoking weed outside the room and almost got rape no security guys follow you to your room to either rape you or rob you ! You hear everyone talking outside and they don’t even put tooth paste

Mark Kelly was the absolute best. He went above and beyond his duties. The staff was very professional. I would definitely recommend this hotel. The hotel is in the heart of everything.

Thanks for the hospitality Erick and David! Inexpensive and in the middle of the action!

The rooms are pretty good. But if you wanna get contact high this is the place. Everyone is smoking weed like its legal here. Very sad they let a nice hotel go down the drain because of ghetto hood individuals. The rooms are clean but they let to much trash hang out in front of the hotel.

Jerome, the representaive on duty is awesome! He was friendly, efficient, eloquent and made our stay at the Chesterfield amazing. We had a large group and although busy we felt as though we were the only guests. Hotel is clean, ritzy and affordable. In the heart of the Art deco district — a must stay!

This is by far the WORTS place I’ve ever stayed, beginning with the check– in that must have taken us and another guests checking in at the same about 40 minutes… We stayed here for five days, three days went by and nobody came to clean our room, they kept giving us random excuses. We had to actually go and get clean towels and toilet paper ourselves… I had to speak to manager and wait outside his office on the fourth day, to finally get our room clean, after putting up with the rudeness of one of the cleaning ladies. Who asked us to leave the room so she could clean it but she never came back to do it.
The place looks nothing like the pictures you’d see on the website, we got a two bedroom suite. Rooms were somehow decent, small, dark and infested with mosquitos. We had to get a bug spray. Because management couldn’t care less .
Everyday around 5 – 6 am we had some garbage truck taking some construction trash out, right outside our bedroom window, NOISE was unbearable and it would go for about an hour.
Our room key would never work, just one of the five keys actually did. Front desk told us it was because when you use one it deactivates the other ones. Which makes no sense, that meant we had to constantly go to front desk which by the way was in house next door, to get a key that actually worked.
To complete this HORRIBLE experience, last morning around 5 am we had some drunk guy trying to get into our room. Kicking and pushing our door. Calling front desk was a waste of time because phone was never answered in our whole stay.
George one of the managers, was nothing but rude to us since day one, because my friend who’s name was on reservation had to attend to a funeral and couldn’t make it on time to check in. So my friends and I, had to wait for 12 hours to get into room… His only answer was that they were doing a huge favor by just charging us two night on another credit card .
I’ve never thought I would write a review telling people DO NOT STAY HERE. But staying here made our stay in Miami a lot less enjoyable, I’m sure you can find something way more decent for the same price.

I am disappointed in the events that occurred during my stay at The Chesterfield. However, I am more disappointed in the lack of action taken by the staff in reaction to the events.
We arrived for a 2 night stay on a Sunday night. We realized that a «music festival» was going on while we were there and were greeted with a DJ blaring music in the lobby so loud the poor kid checking us in had to yell and use hand gestures to communicate things like «putting a hold on your credit card.» While walking us to our room, the employee realized he hadn’t charged us for valet parking, so we had to return to the desk again for that transaction. No big deal, moving on to us returning to our room later that night. Around midnight, just after crawling into bed, we start to hear loud talking and laughing outside. A few minutes later, loud music joins in with the other noises. This lasted until 6am when our floor-​mates must have run out of steam. My husband tried calling the front desk from the hotel phone– dead– and then from his cell phone– no answer. As we went out for the day early the next morning, my husband told the employee at the desk what we had witnessed. She simply told him there was a music festival in town and that they were leaving that day, followed by asking what he wanted her to do about it.helpful.
We needed our car from the valet later in the day. Called about 20 minutes before, and it arrived exactly on time.
Upon returning to retire for the evening on Monday, we were ready to crash, confident that we would have a restful nights sleep. Nope. Guess who didn’t check out of the hotel? Like clockwork, at midnight, we hear loud talking again. My husband stepped outside, told them we had an early flight, and asked them to be quiet because we could hear everything. They agreed. The talking for quieter, but then the cigarette smoke smell started to come in from the AC vent. Next, our floor-​mates started to open their two hotel room doors… run between them… and slam them shut! We fought through another restless night of sleep until the noises subsided at about 4am.
If this had been a simple issue of thin walls, we would understand. However, the lack of action by the hotel is appalling. Music festivals do not mean guests can turn the hotels into playgrounds literally running around and screaming till all hours of the night… and the festival ended on Sunday night too. This occurrence continued through Monday night into early Tuesday morning.
Also, the room itself was not up to par for cleanliness standards. See photos I’m attaching, but black mold in showers and light switch covers that have never been dusted do not equate to anything above one star. The valet was great and prompt so they earned their own star.
In sum, unless you are a 20-​something who doesn’t care to sleep or catch who knows what from an unclean room, spend a little more on a better hotel!

pocas veces he recibido tan buenas atenciones, el personal siempre esta dispuesto a cooperar y hacerte la estancia mejor.

This hotel is one block from the beach and has a nice façade, but the way they do business feels sketchy.
When we pulled up, valet told us they needed $ 35 payment right then. Handing over cash to some stranger on the street with no receipt left me feeling uneasy. The employees all seem super busy and distracted. I asked the front desk if I was supposed to pay the valet and was told I could pay the front desk if I’d like. Is there no procedure? Then I was charged the $ 100 «hold» on my credit card, as in they ran my card and had me sign a purchase receipt… At check out I was told the hold was released. Wouldn’t they need to return the purchase on my card? I’ve never been charged like that before for a hotel hold! Also, The doormen accidentally dropped the front door on me several times because they weren’t paying attention. The toilet didn’t want to flush. There was a jacuzzi tub but it wasn’t hooked up to work as a jacuzzi. We could hear music blasting in the room next door on a Wednesday night, and housekeeping and staff were very loudly talking outside our door at 7:30 in the morning. Also, we asked the front desk how to get to the sun deck twice thinking we were going the wrong way. They seemed impatient with our inability to find it, but in reality the doors were locked so we couldn’t get to it.
On a positive note, the bed was comfortable, the tv was nice, they have free wifi, and the free happy hour is a nice touch. Don’t buy drinks outside of happy hour though. Two Heinekens costed $ 15!

Terrible! When you first walk into the lobby, you are not greeted by friendly staff, but instead you have to push your way among the crowds of people waiting for the shuttle to get to the desk. It’s like a greyhound station. People smoke in the entryway, so that’s another layer to wade through before check in.
Once you finally get to the desk, you are greeted by staff who appear to be annoyed that they have to look at you. Save yourself aggravation and 20-something’s flipping you attitude and book elsewhere!
The toilet wouldn’t flush and the in room phone was broken. Requested a fix 5 times and no action. Raul and George promised to take care of the many issues with the room to no avail.
There no jacuzzi at the Chesterfield, as advertised. If you’re older than 21 and interested in actually sleeping at 4AM– good luck. I felt anxious walking to the front desk at midnight to file a compliant (no working phone in the room), as I was harassed by a group of young men catcalling. Scary, rip off hotel full of obnoxious staff.
Checked out of that bodega and into Hotel Victor– at similar prices!

This place is terrible.
I was initially impressed, but 3hrs after checking in, I came back to find my key card deactivated. I reported to the front desk and was told that I had to vacate my room because of «construction. I’m here Friday-​Sunday.
They offered me two other rooms neither of which are what I booked, both of which have the ambience of a cheap brothel and felt vaguely unsafe on the edges of the property. The room I am currently in might as well be in the street with headlights through the windows and constant street noise.
I returned to the desk to request my money back so I could go to another hotel. The manager refused citing «hotel policy» and insists that nothing is wrong. The manager is maybe 20 years old and way out of his depth, which really tells you a lot about the whole place.
In my book hospitality is about making the customer happy. This place is unprofessional sketchy and fails to understand the basic tenants of their business. It will likely ruin my weekend.
Avoid at all costs.

I love this place but the charges get up there… I see the room for $ 175, then they add tax (which is fine) but there’s a $ 25 fee… For what, I don’t know… Then there’s a $ 100 incidentals fee (which gets returned to you) but I’ve never been to a hotel that has ever charged that… EVER! What would happen if I only had enough for the room? Their pricing policies seem like they’re waiting for a chance to screw you over…
Thaw staff was super friendly and the room was pretty nice…

My husband and I stayed here this past weekend, to make a long story short, the place wasn’t all that great, there were plenty of things I didn’t approve of but what topped the cake were the roaches. My husband and I were pissed to say the least. We packed our things and got out of there at 3am, we were very uncomfortable after that. I definitely wouldn’t recommend this place although it’s close to everything, but so are a lot of other hotels. Furthermore I had some itchy bumps on my hand and my husband had bumps on his legs, smh. I posted some pictures, there were a lot more than what shows but they scattered when the light came on.

This is an acceptable hotel. We booked using Expedia. The price seemed reasonable. Write up said valet parking was $ 20 per night but in fact it is $ 32. Wifi, happy hour and other services are listed as complimentary but in fact it is charged at $ 18 per day. We did not know this until we checked in.
I think there are better hotels that offer complimentary services for a better price

The rooms itself are tiny but that’s the least of your worries. The lobby and rooms are so cute ! And the bathroom is tiny but cute too. Full wall mirror INSIDE the shower .
Also the bartender Sandra was amazing! Have her make your drinks if she’s working.

They do check in backwards. We’re here for a wedding. The girl that booked our rooms had to go for rehearsal dinner so we tried getting our room. They said no she has to pay for the entire stay as they are a «pre-​paid» hotel. brothel maybe ?
No one mentioned pre-​payment during our correspondences, not once.
Lastly, the itinerary was «different» from their record. Somehow an additional $ 150 was added to the bill. They did correct it but only after some back and forth and assistance from management. Very weird way to handle business. I won’t be returning, might as well stay at a brand hotel. Turned out to cost around the same anyway.

A big thank you to the crew, Daliana at the front desk, Mark the manager, Nelson, Jerome and Angel for all helping to make our honeymoon a special time.
Things didn’t start off well because of some travel problems but when we got here they made a huge effort to really take care of us. Not only did they upgrade our room but they also surprised us with some chocolates and a bottle of sparkling wine delivered to our room.
The room was spacious and very clean. There are lots of shaded outdoor seating areas to relax with a beer AND happy hour drinks on the house every day is unheard of for the price of the stay as far as I’m concerned.
The first time I came here was back in 2012 with my all my buddies, now that my wife I decided to honeymoon here I thought I’d book our first night at Chesterfield because I was so pleased the last time. The night is still young today but i think we’ve already decided to extend our stay.
Thanks again to everyone who helped keep our spirits high!

Not a hassle cool staff a little pricey $ 8 beer on a Tuesday. Grrr
Anywho. Black n white dc or kinda cool and everyone is laid back.