Moving APT

This is my first ever review on Unilocal.I usually don’t bother but I am so pissed, I am actually making one.
Picked up date: December 29^th, 2015
Dropped off Date: January 17^th 2016
Quoted on the phone: $ 1323.00
Money paid to the company at the end: $ 3400.00
Before anything we contacted local movers and did a home estimate of $ 4000.00 with packing and moving everything and would deliver it within 5 days of pickup. We said to ourselves, «with that price, we can buy whole new furniture»
Before the move, we sold a lot of our furniture (dining table, bedroom set, sofa set, running machine, clothes, etc.)
Moving APT contacted me about the move and quoted me after the conversation on the phone of $ 1323.00.
The movers came 29^th of December 2015 and stated that they need to wrap up the bed frames and cabinets. Also stated, items are larger than expected and said the price increase is to $ 3400.00
At this point, we are at shock! Who wouldn’t be? And what can you possibly do with deposit made and we needed to move?
We took the hit of $ 3400. knowing that $ 600.00 dollars more, we could have had everything we owned with us without selling anything. I was pretty pissed!
We arrive in Dallas on the 1^st of 2016. and Called them on the 5^th of January 5^th to see where our stuff was and when it’s expected delivery. This is the email I wrote to Moving APT:
«Hi, we moved from va to plano texas. We have no clue when our stuff is arrving. We called apt and said we need to call the carrier and so I called the 888 number and I think it was Alex who answered said to call you to find out. And I told him that apt told me to call you. He said he will call me right back and now no one is answering the phone anymore. And apt, I believe Mario said not to call anymore regarding this matter. I am pretty p.o.ed right now and about to contact bbb. Fix it now please»
That’s right, they said STOP CONTACTING ME TO SEE WHERE THE TRUCK IS AND CONTACT THE CARRIER… As a customer, all you can say is what the F?!
After I write that email, they were being on top of it.
So they call my 2^nd contact on the contract, my sister. Mover stated «are you ready to receive your things, it will be there tomorrow (7^th of January 2016) So, we waited and nothing. Finally get in touch with someone from APT on the 8^th. I called them and Mario stated, «it will be coming sometime next week» WHAT!!!
We waited and waited (remind you, we are sleeping on the floor with limited clothes)
Contacted them and really no answer of when getting our things.
The things arrive 17^th of January around noon time. The driver who just sat in the truck and did nothing while these poor high school kids (2) were moving all the things and had to tip them as they were working hard. Here is the part I get more pissed about this whole situation.
They broke one of my cabinet glass shelf which can’t be replaced and has to be custom made. They had it still wrapped up and hid it in corner so we can’t find it in time. They unwrapped everything and took everything but that! I wonder why!!! They lost the main part of my bed frame and I had to buy a whole new bed frame because of it! I AM SO PISSED! I will definitely go to BBB and make this same review. I will not stop until things are made right!
Added: Did I mention, the driver said to me, «we need remaining balance paid before we can unload anything» I WONDER WHY!!!
Added: Did I also mention, when they picked up the stuff from our home in VA, it filled up maybe only 10% of the truck? MAYBE 10%. They said it’s way over 2800 pounds. MY ASS! WHERE IS THE WEIGHT SCALE THAT I AM SUPPOSED TO SEE?!? I DIDN’T SEE AND OR RECEIEVE ANY! Shady!

I see I got a response here on Unilocal saying I was being contacted by someone on their Customer Service staff when I have not been contacted ONCE by anyone in their company, I also have called every day since this happened multiple times a day and heard nothing. They don’t answer or return my calls. This is a complete scam.

I wish I had looked this company up here on Unilocal before I asked them to help with my move.
The experience was terrible.
The first carrier never called or showed up on the scheduled moving day.
APT took forever to get a new carrier for my move (~4 days).
New carrier (Oasis) tacked on ~$ 500 in additional bs charges.
New carrier broke/​scratched several of our belongings despite the «care» they took in wrapping/​preparing items.
The whole ordeal set our move back by two weeks. TWO WEEKS.
I will never be using APT again, and I wouldn’t recommend to my worst enemy.
[UPDATE 09−09−15]
Despite the reply to this review claiming that they don’t know who I am or where my review is coming from… I received a phone call AND an email shortly after posting this review regarding my move… using the phone number and email address I gave them… that they have… IN THEIR FILES.

Again I stick by my statements and it makes it even worse that they try and validate their horrible customer service and drivers. I wanted nothing to do with this company again so it was not worth it to me to file a claim. They have enough negative reviews on their page that I think other Unilocalers will understand how horrible this company is.
P. s. I NEVER received a call claiming that they were there ready for delivery and that I wasn’t, why would I leave my apartment empty and pay rent!!! This company is a scam of all scams. Also, the driver did call me, the day of delivery, many times to let me know he was later and later (which I ended up having to take a day off work for this when I could have worked all day and been home by the time they arrived.) I paid the extra stair fees and they left my belongings on the street!!! I bet that the driver didn’t tell customer service that. Smdh

SCAM ARTISTS. They quote you one price then increase it when they get to you. They have so many bad reviews for a reason.

The most dishonest, unprofessional business I have ever worked with! They change terms to suit them, send 3^rd rate movers to handle your belongings!
See my review of Air1 Movers in LA as well.
What a stressful, terrible mess this experience was!
BEWARE!

This was the worst moving company I have ever dealt with. They did not honor their word, their quote was a complete joke, and their booking agent conveniently left several major items off my moving list, causing a major spike in my moving expense when the moving company showed up. I spoke with «Rose» several times and she would never do anything to be helpful, and Ivette never returned any of my phone calls. Do not do business with this company, you have been warned.

A

Read the reviews here and then DON’T HIRE THEM! THEY ARE HORRIBLE! It’s been 10 days and we’re still waiting for the truck to bring our stuff. They have no reason for the delay but they are wick to tell you that the law says they have 14 days. Customer service is a joke because others have stated. You won’t reach them after they’ve booked the job. The price is robbery and will continue to rise no matter what they quote add the original. I will report this business to the BBB. I told my husband not to use them because of all the bad reviews but he thought the lady he spoke to was so kind and they had the best deal. He regrets that decision every day that we are still waiting. They picked up our things from our home in Illinois on a Sunday stating it would be here in Florida 4 days later. No call. No email. Nothing on the day it should have arrived. My husband was very calm and finally called them two days later. Guess what? They were 60 miles out of Chicago and did not have a plan for when they’d leave. That’s when they started with what the law required. Clearly they are planning to take that time. So now you know why the price is so jacked up. We’re paying for hotel rooms, eating at restaurants and relaxing. Highway Robbery! We won’t ever use them again and will recommend that others don’t. This company does not need to be in business and wish the amount of Unilocal complaints here could have them shut down. CONSUMER BEWARE! YOU ARE TAKING A HIGH RISK OF YOU USE THEM!

Stay AWAY!
I purchased a living social deal for moving using this company. Everything went pretty smoothly when it came to setting everything up for my move from Florida to Washington. In fact, when they sent the people to pick up, they were excellent! The problem came when I received my delivery.
I moved in with my sister for some time until I could find a good apartment. The guys that came to deliver were awful. Inpatient and in such a hurry that they left my boxes out in the rain while they waited for two other guys to arrive to help move everything into my apartment. Let me make a long story short by saying that I had things missing, broken and damaged by water. I hadn’t even realized how bad it was until I finally moved into my own place and started taking things out of boxes. About 60% of my stuff was broken and damaged. I had to spend over $ 2k replacing the things that were broken.
I would NEVER, EVER, recommend this company. In fact, if I can prevent this from happening to anybody else it will be great. Do yourself a favor and go with a more reputable company. This was one of the most disappointing experiences I’ve ever had with a vendor. I gave it one star because I have to choose a star, if not I would have given half. AWFUL!!!

By far THE WORST COMPANY I HAVE EVER WORKED WITH… I have never written a bad review on a company on Unilocal,nor do I wish too… but if this message can help someone else from being SCAMMED from this company I hope it is worth it…
Long story short — moved from Michigan to Fort Lauderdale… given an estimate of $ 2600 — Rose was so accommodating and sweet and even offered to waive stair fees… The day of the move went great with Public movers…
Come time to receive our things in Fort lauderdale we find out that We have to pay an extra $ 1000 for our things!!! Many hidden costs, they underestimate your estimate, and when they tell you they will «waive fees» it is a bunch of bologna… they will say anything to get you to sign on the dotted line… The movers have the final say in what you have to pay… If you don’t pay what they are asking, your things go in storage and you are charged for storage, stock and unstocking fees… Oh and be prepared to pretty much do the final moving by yourself… otherwise they with charge a long carry fee of $ 275 if it is further then 70 feet.
When you call to speak to «Sweet Rose» she really isn’t so sweet… she is great at getting the sale and telling you what you want to hear, but a total different person after she has been busted…
I would love to get my hands on all of the «RECORDED» calls they had with us.
STAY CLEAR OF THIS COMPANY!!! I AM SURE ANY GOOD REVIEWS WRITTEN ABOUT THEM ARE FROM FRIENDS AND FAMILY…

This company has been an absolute nightmare. I cannot warn you strongly enough to do business with someone else, even if it’s more expensive. There should be an option for zero stars.
In brief:
1) They purposefully and deliberately overcharged me. They told me they were going to overestimate my shipment weight during the booking process to ensure that there was enough space on the truck, but assured me that I would only pay for the actual weight of my shipment. The truck was not weighed before and after loading as was promised. I contacted MovingAPT and was assured repeatedly that this would be done before and after unloading. When they showed up to unload, they had no weight, and MovingAPT refused to honor their agreement, telling me if I really wanted a weight, they would put my stuff back in storage for weeks to months until they had time, and that they would charge me more. In the end, I paid for their purposefully overestimated weight, not what i actually shipped.
2) They are impossible to reach. Their booking number for new customers goes straight to a person, but if you try to reach customer service, it takes many messages, and sometimes weeks, to get a call back.
3) They booked me with a carrier (Sammy Services) who is irresponsible and exercised no care for my belongings. Over 20 of 50 boxes were missing, furniture arrived unwrapped and heavily damaged, and boxes were crushed and torn open showing extreme negligence. The delivery also took 7 weeks because the carrier «could not find a truck.» When informed of all of this, MovingAPT had no problem with it and informed me that they would continue to use this carrier for future customers.
*Also, they are a customer of
, a service that specializes in scrubbing the internet of poor reviews. This should tell you a lot.

Unprofessional? Very. After 20 days, when you wonder where your stuff is, they will tell you no one can get you that information because it’s Rosh Hashana a month after the actual calendar date. It’s so bad that it’s hilarious. I’d rather be bit by a shark then deal with these guys.

I wish I didn’t have to choose a star. Wow!!! They’d get a big fat goose egg from me. Pay the extra $ 300 – 500 that other moving companies quote you. We booked using moving APT in early March for a Move on March 28 from Atlanta to Los Angeles. Moving APT is let’s say a broker that finds you a moving company. They found us Associates Transport.
Great first impression. The guys wrapped our furniture up and down. Made me feel great! Okay now it’s only 13 days later, but we were told we’d get our stuff in a week. This is how they get you to say okay to their price. Cause you want your stuff ASAP as if moving isn’t stressful already. Don’t count on it being there in 7 days. So 7 days didn’t happen, she then told us it’d be here April 10^th, just had to call her phone back to back to back, just to find out that now she’s saying «HOPEFULLY» April 16^th. And then to top it all off «Sir your contract says 30 days» sure my contract says y’all have 30 days but if I booked my trip on March, shouldn’t you as a business have had your route set up a long time before you even picked up my furniture.
The fact that my furniture was packed and in a truck on March 28^th and it’s now 9 days later and still hasn’t left where I moved from Baffles me!!! Oh yea we also talked to a manager at APT who said they were a new company and working out all the bad moving companies. Well you should take associate transports out of the equation also.
At the end of the day DONT USE MOVING APT TO HELP YOU BOOK YOUR MOVE… I HAVE TO GET BACK TO SLEEPING ON MY AIR MATRESS NOW!!!

Do NOT use this company! Worst experience ever. They align themselves with C and D rated moving companies to get your business. They take a deposit, then they have nothing to do with the rest of the process. Been dealing with this for 5 months now. NOT WORTH THE RISK.

I wish I could give no stars to this company!!!
Thee most unprofessional moving company I have ever had to deal with.
I booked my moving date, well over 2 months in advance, when I booked they said I would receive a phone call a week prior to moving date to confirm date and «keep me updated on the move». Never did! I had to call them, to remind them that I had placed an order, they didn’t have a carrier ready for me 4 days before moving. I wasn’t updated on when they would arrive. The day of moving date I had to call them to ask what time I could expect them, thats when they told me they we not going to be able to make it that day and wanted to push out moving date 2 days AFTER the set one.
Fortunately I was able to get my deposit back and cancel. But not worth the stress, of having to find a whole new company the day of moving!
Moving is already stressful the last thing people should be stressed about is making sure that they company they pay over $ 1,500 for is going to flake!
They may sound great on the phone when placing order, but once they get that deposit they don’t keep in contact with their customers AT ALL!!!
They may be cheaper than other, and the reason is because THEY SUCK!!!

DO NOT USE THIS MOVING BROKER! The sales rep will be incredibly friendly upfront, especially Tanya, but as soon as you sign that contract, be ready to be stressed out. The moving companies you work with are extremely rude and have come rely different drop off and pickup windows than what you discussed with moving apt. You will be hit with so many more charges than you could have even imagined. This has been such a nightmare and after they have your stuff you have no choice but to be severely inconvenienced. The only bad decision I made during my relocation was booking this company.

This is the 3^rd edit to this post.
Do NOT use their services. Extremely and painfully unprofessional. Providing inaccurate information before the move, in order to make you place a deposit which you cant back out of.
I haven’t gotten any update or follow up until threatening them with a law suit. I then receive an essay of an email including information I have never come across before making the move. Very smart, I must say but unfortunately it can’t stop bad reviews like this one. I would give it no stars but won’t be able to write a review without it least one. What’s even worse is how they bring up the drivers route, as if they are the ones to blame, putting them through problems with clients. I could go on forever but my disappointment has reached its limit.

The user Kosher L hit the nail on the head. Everything this particular Unilocal user described was same horrific experience I have. But I must say that «hot garabage» is greater than Moving APT.
Eventually this circus run by clowns and thieves is going to screw the wrong dude. I sometimes wish I had nothing to lose for these infrequent travesties.
STAY AWAY, just trust me and Kosher. STAY AWAY!!!

1^st time move by myself so I was expecting frustration but Joey was patient, professional and walked me through the process.
Ok moving day, was called the day before and told between 8−10am, they didn’t lie :). Jammal and Vic (I think) were friendly, efficient and took great care of my belongings. I felt totally at ease.

Moving APT hired Air 1 Movers to move my stuff for me, they are not a moving company, just a booking agent. Moving APT sent me a quote and I detailed the items I had but there was no one to physically visit my apt to do a sanity check. If you are not good at estimating the volume/​weight of your stuff you might want to use a company that can come out and provide a more accurate estimate for you as our estimate was off by 50% ($ 900). This estimate being off is ultimately my fault but not having experience in estimating weight/​volume of cargo I was at a disadvantage. Three of my belongings were damaged during transit by the carrier, not Moving APT. My sub-​woofer had a corner crushed in, and partially torn speaker grill, luckily cosmetic damages. My bike had the axle bent on the front wheel, luckily this is cheap to fix. One of my speakers had a scratch on the back, again cosmetic. My stuff was delivered by the carrier on Nov 13, I left a message the following week with Moving APT, didn’t hear back after 2 weeks. I posted a review detailing the situation and received a call back in 24 hours from both Moving APT and Air 1 Moving. Since then I’ve received quick responses and good service from Moving APT relating to the claims process. Air 1 Moving and Storage (they’re on Unilocal,look them up) on the other hand, not so impressive. Hopefully Moving APT doesn’t use them anymore.
Bottom line, some items were damaged, two items were damaged cosmetically, my bike physically but it was luckily a cheap fix. I’ve submitted a claim through the claims process. If you have expensive items you should consider getting their additional insurance and find out ahead of time who the carrier is so you can read their reviews too. Once I got a hold of Moving APT they have been very responsive and good to work with.

If it were possible to give a company zero stars, that is what I would give Moving APT. I had almost forgotten what an absolutely horrendous experience I had with them and then I saw they had a groupon deal today and froze in my tracks.
The sales person is very nice and will make you think there are no hidden fees. DO NOT TRUST THEM. Not only did they show up FIVE hours late to «help» me move, they charged me all sorts of ridiculous fees. One for using my elevator, another for bringing an extra person I did not request, one for transporting my TV (even though we had this in our original proposal). Since they showed up so late in the day, I did not have a choice in getting another company, since I had only requested the one day off to move.
I used a moving company because I didn’t want to inconvenience friends and family as my new building only let us move in during weekdays. If I could do it over, I would have just rented a U-​Haul and asked for help moving our big furniture and moving everything else myself.
Moving is a headache in and of it self, do not turn it into a complete and total nightmare by using these incompetent swindlers.