Identity Media

We have been a client of Identity media and we are very pleased and happy with the support that we always get from their team :) Ana is always attentive to our needs. She as well as Jose are very focused on all the details and have helped our business in so many levels. It is great working with the Identity Media Team.
Alejandra Carvajal Passion Restaurant Group

In my experience everyone at Identity is very nice and all. However, they lack a lot of experience and knowledge with projects on a greater scale. If you’re looking for a pricey PR firm that is only able to provide a news E-​Blast evite to their local friends or hire a DJ for your new restaurant and can’t put your thriving business on the map then this is the firm for you.

I have been a client of Identity Media for over 2 years. Being the owner of Coral Gables’ first and only Cuban Bakery, Vicky Bakery, we have been delighted with the services we’ve received. We hired Identity to help with the opening of Vicky Bakery Coral Gables and Ana’s attention, hard work and personal touch has helped our business grow beyond my own expectations. I highly recommend Identity Media for any and all of your PR needs! Ana is very well connected throughout the media world and her staff is amazing!

Update #1–
I feel it is important to educate consumers with personal experience reviews especially consumers who are paying a pretty penny in an efforts to grow their small business. Consumer reviews can assist a small business or a large company make an educated decision when outsourcing work for future success.
A PARTIAL dispute was made from my behalf with American Express considering Identity Media ended the business relationship without providing services paid for or a refund. I opened a claim with the BBB & The Department of Regulatory & Economic Resources against identity Media.
Identity Medias Response to the BBB was fabricated & manipulated to their advantage in attempts to discredit (me) the consumer.
My partial response to Identity Medias BBB response:
As I have mentioned before this «company» is a fraud and fabricates information to their benefit. If this information were true & the merchant felt the consumer lacked the listed characteristics then why continue to receive monthly payments if you «couldn’t» provide a service? And why would the merchant suggest to lower the payment & listed numerical services? The only answer to this question is because the merchant knew they were not capable of providing the monthly services and RESULTS promised.(would be happy to provide all email documentation from Ana Rivera agreeing to coming up with a resolution for the lack of results) Identity Media has lack of experience and poor business ethics. Ana suggested A resolution cannot be provided as a partial dispute was made with American Express; In actuality a resolution can be provided by taking responsibility and not send manipulated & falsified information to the American Express Dispute Center. Ana Rivera has self handedly turned what could have been a harmonious business relationship in to this unfortunate situation. Below are bullet points in response to Identity Medias false claims:
Identity Medias full manipulated Response to the BBB & my full response can be viewed here: