Kendall Toyota – Service Dept

I took my 2007 Camry hybrid in to see why my «Check VSC system» light was on. The service personnel were professional and courteous. They replaced the brake reservoir which is a known issue under warranty. I was happy that this seemed to fix the problem and was fixed for free. Unfortunately, a day later the light came back on. So, I returned to the shop. After checking it out, they told it was now my brake actuator and would cost me $ 1800! Fortunately, I had done a little Internet research beforehand. I told the service person that I had seen online that Toyota was offering an extended warranty for this very issue. The service person claimed not to know anything about this (and tried to dismiss me). After I showed him the web page he was able to pull up the info from the Toyota site. Then said «let me take this to my manager to see what we can do» at which point he came back and told me they would cover it. I am happy that my car was indeed fixed for free, but very disappointed with the fact that this info was not provided to me by the service person. Best case, they were ignorant to the problem and warranty (which is all over the Internet); worst case they were trying to rip me off. If I hadn’t done a little research beforehand and questioned them, I would have been out $ 1800. Also frightening, I was told that I did not have to fix this issue immediately and I could drive it, I just wouldn’t have ABS function. However, there seem to be several reports of brakes failing due to this issue, which is the reason for the NHTSB investigation and extended warranty.
Let me emphasize that Gilberto and other staff were very nice, the repairs were quick, and I did not feel pressured to make other routinely recommended services. But, I really felt like they were trying to take advantage of me by not offering information about this warranty.

Average Toyota dealer. Dropped my 4Runner off for its 10k oil changed and whatever else it was due. They said it would be ready in 1.5 hours it was honestly a little over 2 but it was fine since I left anyways. Unlike a lot of car dealers the food you have to pay for and the waiting room is outdated. The car came back fine without any problems, it is a toyota after all, but pleasant service and would use them again.

He traido mi carro para ser el mantenimiento tres veces y las tres veces me ido insatisfecha por la demora, un cambio de aceite q no es mas de 30 mnts se convierten en 2 horas y media o 3, este es mi ultima vez aqui, no recomiendo este lugar

Dropped my car of 7:15 am for simple oil change and fixing a nail in tire. Representative Giovana Londono gleefully said … No problem. Be ready by 8am. Typed time on my estimate. 2 hours later. Nothing. I asked oh let me check. Oh tire needs replacing. Nail is in bad spot… It wasn’t … No we haven’t started… need 20 more minutes… Oh it was very busy… I said it wasn’t when I got here. Why did you say 1 hour then. Bad experience. I have had other reps that were great… She seems out of her element or doesn’t care. For this I’ll go to Jiffy lube next time, or avoid the rep. To insult to the experience my email was changed on my final invoice so I couldn’t give a bad review! Unbelievable!

Went to Kendall Toyota recently and left very happy! Was greeted immediately by Abner and by far he has the best customer service I have seen in a while at a dealer when I have taken my car to be serviced. Will definitely come back to Abner and his great team.

This is the only place I trust to have my car serviced. Even for simple things like oil changes. Everyone is super friendly, especially Abner. He takes time and goes into detail to explain everything my car needs and what maintenance I should have for the future. I really like their Shuttle Service. It makes my life so much easier that I don’t have to miss school or work when I need car service. Kendall Toyota has a life long customer.

I went back to Kendall Toyota for a chat with Ryan, the Service Director, today and we discussed the issue I was having with the service I received last week. He looked at my car and it appeared that he honestly understood my concerns. He explained that he just recently joined Kendall Toyota and is in the process of improving the quality of the product they deliver to the customer. The part that was damaged while my car was being repaired is on order and will be replaced free of charge next week. I continue to go to Kendall Toyota because I trust that they will do the work that is supposed to be done. However, when the car is brought back to me in a sloppy condition, I leave with doubts about the care that was put into the work being performed. That is the issue that I had and I truly believe Ryan is on board with finding long term solutions to these irritating problems. When in the service arrival area, I always deal with Javier and he is top notch. More than once, while I was having some work done, he has had a minor thing here or there fixed for me at no charge. When I had the issue with grease on my seats last week, he jumped in the car and got it cleaned immediately. Thanks Ryan, for the chat and the help and thanks Javier, for always giving me great service.

I had a great experience here– brought my Prius here for some minor work (usual maintenance) and got great service and help. Abner helped me the most– he answered all my questions, was very helpful and friendly!

Best service I’ve ever received at any dealer! I took my car in for its first oil change and tire rotation. As soon as I drove up I was greeted by Abner. He was super efficient and friendly. I had a few questions that he helped answer and got me in and out of service quickly. Overall I’m super happy with my new vehicle and the service that’s been provided thus far!

I went to Kendall Toyota on Thursday as my ac was not cooling and was assisted by Abner. By far the best customer service I have experience at a body shop and will definitely be going back for my other services.

This is absolutely the most disgraceful place to purchase a car from. I have been with Nissan and Mercedes Benz dealers throughout the country due to being military and my husband and I have received the best service even after purchasing our cars. The sales person whom I have decided not to name for his dignity was super awesome when we first purchased the car but after the problem came he started being a smart ass and treated my sister as if she was worth nothing. My sister purchased a car from these people because we were recommended by a family member, the car has already given her problems and they have given her the run around even though we purchased the gap insurance and the car itself still has warranty. Then to top it off she went to get her tag in which we had already paid for (our contract states it) and this disgusting sales persons tells her that on top of everything that she has paid for she needs to pay $ 480 to get her tag!!! $ 480 for a high school student who only works part time and pays for her car and insurance herself because she is not lucky to have mommy and daddy pay for her stuff. $ 480 is a lot of money, these people think money grows out of trees??? When she called me telling me this I was beyond pissed, never in a million years have I dealt with disgusting money hungry crooks. When i purchased my first car through Nissan in Miami never had this tag issue. The issue has not been dealt with yet by these crooks but I can assure you I will get lawyers involved if this issue is not fixed and if my sister does not get her tag. DO NOT PURCHASE anything from these crooks. All they want is your money first and when your car starts having issues they treat you like shit. Customer Service is not in their vocabulary unless they’re selling to you after they’ve received your money you are nothing but a bother to them. And the maintenance people. Let me not even get started.

These guys are NOTORIOUS for ignoring customers so once you pull in, GET OUT OF THE CAR! Make yourself seen (AND heard, if necessary) and keep up with the order of the cars being taken.
The «consultation area» is more like a CASINO: the card (aka service rep) you’re dealt will determine how much money you’ll lose (aka spend). Not all of the reps are as honest and/​or knowledgable as others– which is scary for people like me who are FEMALE and/​or don’t know much about cars. In order to protect myself (and my wallet) I tried out a few of their reps and have stuck with the two who I feel are best OVERALL.
I gave them 3 (instead of 2) stars because of their work. So far I don’t have any complaints about the actual SERVICES. Unlike at «corner» mechanic shops I’ve been to, I’ve never had to take my car back for the SAME issue twice. Of course since it’s a dealership the cost for parts and labor are slightly (and sometimes WAY) higher than other places so always be prepared (or medicated) to receive a tall bill.
The wait time here is RIDICULOUS. It seems like this location is most convenient for, I dont know, ALL of South Florida! In order to avoid any misery you can either A) have someone follow you to drop the car off and leave, B) have the Toyota courtesy van take you somewhere (mall, work, park) to kill time, or C) just sit and wait and wait and wait. If you choose the courtesy van, depending how busy they are, the wait time to be picked up from your location is 20mins — 2hrs! If you choose to sit and wait at the dealership, be sure to bring PLENTY of entertainment (and snacks) for you and your kid (s). The waiting area is comfortable and the noise level is low. There’s lots of seating, electrical outlets, free wifi and coffee, a small café, and clean bathrooms.

the waiting area is good. you have the option to wait in the parts dept where there is a café there. the main waiting area is ok except for the tv which permanently set to channel 7 and gets annoying n gossipy after the news but then again theres not much to be said about ch. 7 news… free coffee is served n there’s also free wi-​fi. the bathroom facilities is ok. this place is not kid friendly.
the service reps that i have dealt w over the years don’t stay around ling enough to build a relationship with but I can say that half of them have a good attitude and are helpful n the other half could care less and ignore you to the core.
service reps. 2 stars
facilities. 3 stars
cleanliness. 3 stars

I went to Kendall Toyota with two friends for oil changes on their cars, and to check out the dealership because the lease on my Honda is up soon and I’m thinking about a Toyota Prius next. When we dropped the cars off the guy who checked us in said he didn’t need our names or the information from the lease statements we had brought, just the VIN. (We didn’t get the cars from here, and they said that was fine.) He said it would be 2 hours or so, and we said we would wait. Two hours went by, then three. We asked the receptionist and she didn’t know anything. Finally, almost 4 hours later, we ask someone else who said the cars had been done for over an hour already! They had never called our names in the waiting area, or called the cell phones, or anything. When we complained to the manager he said they had to get the registrations out of the glove compartment to find the info about the cars, when I had BROUGHT all the information already and they said they didn’t need it! They obviously found the owner’s names, but did not call the names in the waiting area to let anyone know the cars were ready. The manager did not offer any kind of apology for the wait either, and wanted us to repeat the whole story again even though we had already told the assistant manager. After 4 hours for oil changes that were free through the maintenance plan anyway, what’s the point? Finally, only one of my friends had the reminder sticker on the windshield changed. I don’t even know if the oil change was done at all or the car just sat there for 4 hours.
One star for the big-​screen TV and free wi-​fi. Never going back.

I went to Kendall Toyota yesterday for the first time and I can tell you with 100% certainty I will NEVER go back again. My company leases two Toyota Corollas that we originally leased out of Lehman Toyota in North Miami. We went back to Lehman for our 5000 mile oil change and service but this time decided to go to Kendall Toyota as it is closer to the area we are in. I called ahead and spoke to Samantha who said we could bring both cars in that afternoon. I asked her twice if it was OK as we had leased them from another Toyota. She said they would be able to look us up in the main system without any problem.
We arrived with both cars a little before 4:00PM. There was not a long check in line at all but the man said they were backed up and it would take them 2 hours to complete. We brought the car leases but were told we didn’t need them as they could go by the VIN number. I waited inside the entire time as I had brought work with me. My two business partners were with me and both left for close to an hour to go to a shop within walking distance. They came back and we all waited together. It got to be 6:00PM and our names were not called nor did we see the cars outside.
Around 7PM my business partner asked the girl at the cashier window how much longer it would be and she said he would have to ask one of the service men who were almost impossible to pin down. It was getting later and later and we went back and forth from sitting in the waiting room to sitting out on the benches that are right in front of the service check in. Nobody acknowledged us. Finally, at almost 7:45PM we could see they were starting to close so my business partner went out to the check in booth. The guy checks the computer and says «yeah, both cars have been ready for awhile you can check out at the cashier.» We were all FURIOUS! We had been at the dealership for over 3.5 hours. Nobody called our names or our cell phones! We asked to speak to the manager and after waiting another 5 minutes, Danny, the service manager came out. He said they had no information on the cars at all, we were not in the system and they had no way of contacting us. He went on to say they had pulled the registration to get the name of the owner. When we asked why they didn’t call our names he could give us no answer. He stood there with his arms folded looking as annoyed as ever that we were questioning him. The general manager, Carlos also came out who was equally as unhelpful. They both just said they had no idea how this happened. They didn’t apologize once. We repeatedly asked why they never called our names as we were all sitting right there in the waiting room and all they could do is shrug their shoulders. I have never received worse customer service at any car dealership in my entire life. As a business owner myself, I understand completely that mistakes do happen and nobody is perfect. My company has made mistakes and we have gone out of our way to make it up to people. What really angers me is the horrible way both managers handled our problem. If there was an option for 0 stars, that is what they would have received from me. I will NEVER go back to Kendall Toyota again. In the future, I plan on getting all my service done at Lehman Toyota. It is worth the drive.

It is not very often that I write a review with so much anger still in my throat one day after an incident like the one I experienced yesterday.
First a little background — I lease two Corollas for my business, and up until today I always took them to be serviced at Lehman’s Toyota in North Miami, the same place where I got them. My office is in Brickell so we decided to try Kendall because it is much closer. We got there at 4:00PM and were told that it would take 2 hours to get the oil change in both cars. We thought that was long but figured it was ok, after all our next appointment was not until 7:30PM.
We sat in the waiting room and watched TV, some guy had gone crazy in Hollywood and had shot 2 police officers, and the traffic was at a stand still, so we were glad to be there avoiding that whole mess. Six o’clock came and went and no once called us. Around 7 I asked one of the girls if they could check on my car, she did not even ask my name and simply told me that the guys outside did that. I attempted to talk to them but they either ignored me or walked really fast past by me. Forty five minutes later our tempers were about to reach boiling point, so I tried again. I literally stood there for close to 5 minutes while some lady discussed her bill with the attendant, before he finally noticed me.
He checks the computer and tells me that both of my cars had been ready for a while. He then tells me to go to the cashier as if nothing was wrong. We get there and tell the lady to call the Manager. He shows up and does not even apologize, not once, no «We are sorry» no «This won’t happen again», nothing! Instead another manager comes out and they both fold their arms and basically tell us that they have no idea why no body called us, their attitude continued when they had the audacity to ask us if we had left … WE WERE IN THE WAITING ROOM THE WHOLE TIME AND WE WERE ALL WEARING MATCHING SHIRTS, HOW CAN YOU MISS US!!!
We are not the kind of people that get pushed around, and we are not unreasonable, we are business owners, we understand that mistakes happen, but one thing we always do is Man — Up and admit when we messed up and at least say «WE ARE SORRY». The lease for both Corollas will expire next year and we will be getting 3 new Prius’s with all the bells and whistles, we can guarantee you that we will NOT be getting them from here. I will travel to West Palm Beach if need be to make sure this dealership does not get my business EVER!
Worse customer service I have received in the 16 years I have lived in Miami.

This is not the most efficient dealer service center.
Kendall Toyota has probably one of the most slowest service centers, this place gets alot of traffic so be prepared to wait for 2 HOURS for basic oil/​change/​tire-​rotation service. And I came on a Monday too!
The waiting area has a screen TV to watch and a bunch of newspapers.
There is no wi-​fi here unfortanately.
However, there is supposed to be wi-​fi at the Lexus dealership next door but when I asked, it was currently out-​of-​order.
So I walked a block south on US-​1 (short walk) and went to the strip mall that housed a Starbucks and killed time there till I was called to pick up my car. Thus the 3 stars, at least you can hang out at a Starbucks and wait there! I had my laptop so I was happy to be on the Internet while waiting.
FYI: It took me 20minutes for them to fetch my car from the backlot.