MD Now Urgent Care

Two stars — I’ve experienced better — sounds right, even within the same franchise. The last time I was sick I was treated at their 125^th Street location and the doctor was attentive, knowledgeable and even followed up on my visit a couple of days after. This was when I had to go on a long weekend.
Their Miami Gardens, though, left a lot to be desired where I should have either waited to go my regular MD or wait the next day to go their 125^th Street office.
Without breaching HIPPA, I had a skin condition that according to the online medical publications a course of action would be to drain and clean (sorry TMI!!) Although I walked in late, the doctor literally looked at it and said it was a much worse diagnosis. This was without talking to me first or even consulting with the PA/​Nurse. To the organizations credit, she was much more detailed taking the physical, asking questions and even correcting the doctor.
As I said, I had a better experience with their other location and will probably use that one if I ever need to.

Worst place ever. I took my wife here after she fell and had pain on here leg. The front desk was friendly but I don’t know where they get there doctors from. The doctor without even seeing my wife orders a x-​ray on here ankle, even though that wasn’t where the pain was. He comes in and says her ankle is fine. Then proceeds to random fire questions to my wife without letting her answer. Touches her legs a couple of time then says she fine and its all in her head. Are you kidding me. The doctor try to make my wife feel like an idiot and feel like we were not worthy of his time. Most of my family work in the medical field so I’m familiar with how a doctor should conduct themselves and this guy was a joke. He should not be practicing medicine and needs to learn about bedside manners. If i could give them a zero I would. Stay away.

In my day to day life, I have bad experiences at places but they’re never BAD enough to the point where I’m so furious I need to tell someone else.
I got a pimple on the back of my leg that ended up getting infected and turning into an abscess. I didn’t know what it was because I’ve never experienced that in my life so I went to the urgent care nearby that sadly is this one. I paid the fee to be seen which was $ 140 and after taking my vitals, the doctor on site took a look and told me that I needed to go to the ER because she was not sure if she needed to run tests that they don’t have access to.
Then she sent me to the ER. At this point, the abscess was red, runny and painful. I had a fever and this doctor didn’t do as much as clean it and put a gauze on it before sending me to the ER. Not even a stupid aspirin for the meantime for the fever. NOTHING. So basically I paid $ 140 to be told to go to the ER. I was, as this doctor put it to me several times, a «poor baby.» That was infuriating.
I waited SIX (6) HOURS at the ER to just be checked in mind you. I’m sure they felt it wasn’t as urgent as most people there. When I finally got to see a doctor, my fever had passed on its own and the ER doctor was very dismayed that I was there for the abscess. She cleaned it, examined it and gave me a shot of antibiotic and a prescription for an antibiotic. She gauzed it up and taught me how to clean it and then I was off to let it run its course. With the care she gave me, medicine and the treatment she showed me, it healed itself.
I had to pay a $ 200 copay at the ER and I’m waiting I see how bad the bill will be because I went to see an ER doctor for an abscess.
So they send me an email with a survey. Of course I fill out the survey and tell them what I’m telling you here. They call me to talk about it and I call back thinking maybe they might refund me half at least but no. All they said was «we are sorry and we will let this doctor know.» NOTHING ELSE!
Why call me then??? So I can elaborate on my bitching and you can defend your worthless staff?
DO NOT GO HERE. GO TO A REAL HOSPITAL OR A REAL DOCTORS OFFICE!!! You will waste your money!
UPDATE, ⁷⁄₂₀: earlier I had a good conversation with a client relations manager (I don’t remember her name, unfortunately). I was able to resolve my issues with the Med Now team and better understand the situation the day I visited. Thank you for reaching out to me.

On a Sunday, my son came down with a bad case of conjunctivitis. We originally went to a Pediatric clinic in the same plaza as MD Now, but they were so filled up they couldn’t see us, and recommended we go over to MD Now. We filled out our paperwork and were called in minutes later. The male nurse who took my son’s vitals was extremely professional and prompt. We waited only minutes for the doctor to see us. We were super lucky that we did not experience anything close to what some of the negative reviews experienced. We saw the most awesome doctor! My son is 4 years old, so I never expected the doctor we were seeing at this clinic to have such amazing bedside manner for a kid. He rocked! seriously rocked! My kid is really frightened of doctor visits, but Dr. Francisco Laboy had my son laughing the entire appointment. Dr. Laboy is warm, thorough and took his time with us. The course of medicine we were prescribed was perfect. We received a follow up call the next day to see if all was well. I would not hesitate to recommend Dr. Laboy to family, friends and fellow Unilocalers.

The worst service ever. The place was empty and we wait for two hours to be attended. Then, the doctor said that they didn’t have the equipment to check the pain of my friend. Then, we wait one hour more to go out of there. Don’t waste your time and money in this place. Go to a Hospital.

Adolfo A. Cueli
Definition of care– the provision of what is necessary for the health, welfare, maintenance, and protection of someone or something. With that being said it being a Saturday, the doctor was completely rude, disrespectful, impatient, lazy, aloof, callous, cold, detached, disinterested, dispassionate, heartless, impervious, listless, nonchalant, passionless, unaroused, unconcerned, unemotional, uninvolved, unmoved, unsympathetic. All in 2 minutes. I have never been so disgusted to take it this far to write a review. I feel bad for any others that have dealt with this doctor. I hope md urgent care takes this review seriously and removes this man. He came off cocky and as if he could never lose his job. I am astonished this doctor has a position of this caliber. He is in the wrong field. I wouldn’t recommend my enemy to be treated by md urgent care in Miami Gardens until I receive a email of his exitermination from office. Linda was extremely polite and was able to diffuse the situation. Along with refund, She even offered a waved co pay at another location nearby. I turned that down. She is the reason they received at least one star upon review.

To make the story short after they said that she had a fracture on her tibia… guess what? She did not!!! We found out the next day at a real ER?

I came in around 8:30am on a Tuesday for a drug test required by new employer. I was the only customer there. As soon as I walked in I was greeted by the woman at the front desk. I told her what I was there for so she provided me with the paperwork I needed to complete, she gave clear, easy to understand directions in a friendly manner. After completing the paperwork I had to wait less than 5 minutes in their clean, modern waiting room. It has a large flat screen TV broadcasting the local news, a few magazines, plenty of seats and even a small refrigerator with free bottled waters for patients. I was called to the back to complete the test by a nurse. The nurse was not conversational at all, she was focused on her task at hand (which isn’t necessarily a bad thing). The test took just a few minutes to complete. On my way out the woman at the front wished me a nice day and I was gone. I’ve been to a few other urgent care clinics and this was by far the best one I’ve been to.

I had a great experience here! The staff was friendly, I didn’t wait long, and the dr was very knowledgable and took his time to explain everything to me and made me feel very comfortable! (went in for a severe sinus infection). I would recommend this place!

I went there last week to get myself checked as I was not well. The dr checked me and didn’t even bother to tell me what’s wrong with me. Just went out and sent in the prescription. A few days later I called the clinic and said I’m not felling any better and the receptionist told me there is ntn they can do as its a virus and it will go away in a few days. I don’t think you have dr’s working here. They don’t know how to handle a patient and what medicine to give. Extremely disappointed

I came in and everyone was friendly. Quick and prompt service. Dr. Weitman actually listened to my concerns and treated them. I would recommend this place to anyone. The front desk staff and medical assistant was nice and friendly as well.

I went in, because it us close to my house, on a Saturday I wasn’t feeling well. I have a artificial Heart Valve, and any infection can be dangerous to myself. I was not given a percription, or even offered a asprin. The next day I went to the ER, was admitted to the hospital. This place is a joke.

I was seen promptly for a wrist problem. But there were delays between the medical assistant and the doctor and then back again. The doc recommended a bunch of blood work, and the results were published to their online patient portal promptly. However, once they appeared and I called office from out of town to ask doctor to explain the results, they refused to put me through, saying i would need to come in for an appointment in order to find out what the results mean. Despite telling them that I was out of town, they would not budge, saying their doctors will not discuss medical concerns by phone.

Dr. Lipman is the worse, I wouldn’t even call him a doctor, he is a sales man. I came in with a small piece of glass in my finger and after surgery still had the glass in my finger but was $ 400 lighter. Don’t go here :((

Follow up from my awful experience. Because of the doctor did not obtain the proper knowledge from my session, he performed unnecessary lab work. Filled a claim to my insurance worth $ 4,000. I highly recommend you take your business elsewhere.

Super clean. Was seen within 10 minutes. Great dr, friendly staff will definitely be back.

This is the first time ever for me writing a review. I felt compelled to do this after such a great experience with this clinic. It was immaculately clean, everyone that worked there was very nice and accommodating. I received a followup call the next day to see how I was feeling. Then today, a week later, after not seeing my results on-​line as I would have expected for blood work taken a week ago, Kelly in the office researched and called the lab and spent an hour or so trying to locate my texts. She promptly called me back. Very, very impressed. I have never said that about any medical office I have ever been to. Great place.

I chose this place after another urgent care center receptionist recommended it! And I’m so glad I did. Filling out paperwork and sorting out insurance took less than 10 minutes and within seconds I was already being treated. The front desk staff was cordial, but who has time to crack jokes with someone in pain? Their medical assistants were professional and well-​informed, probably a benefit of working closely with the doctors.
My doctor was the best! Dr. Laboy has Great bedside manner, able to make light of the situation and very funny. If he ever decides to do primary care I definitely would be a patient.
Like the previous reviewer said, it’s very clean, new an offers several alternative amenities. Including an on-​site pharmacy. This place is great!

My son was very sick. Mary at the front desk was kind quick and professional. The facility is new and very clean. The nurse and Dr were again very efficient and helped make a bad situation, better.