Miami Dade Water & Sewer

1 star = «Eek! Methinks not»… and that is exactly my thought after my encounter with the WASD.
My water was cut off– even though I paid it a few days prior. To top THEIR mistake off, I had to pay for them to reconnect the water. Fantastic.

Horrible service, I believe im travelling back in time to Cuba, where goverment agencies are really careless about citizens. I forgot to pay the water, they came to my house and cut it up and left a note on the door, no one used the ringbell and I made the full payment at 1 55 pm. Its 12 mid night and I called 5 mins ago and I was told water will be restored at 7 00 am. I explained that there is two seniors citizens living in the house and both are sick and in need of water ²⁴⁄₇. What is happening to this country? Miami wake up! I paid the service already … What happens next? The lady told me payment was made at 6 pm? Why are these agents lying in my face!!!

When you call WASD’s customer service at 305−665−7477 don’t expect knowledgeable or helpful county employees. They read from a script and can’t deviate from it. The only thing they can say is «you owe money.» There is no help from customer service only robotic $ collectors.

I am happy to report that by emailing the director, Mr. Johnson, my complaint was addressed and my issues resolved. It goes to show that if you use the proper channels, you can make a difference.

Calling Miami-​Dade Water & Sewer Department is more painful than a root canal without anesthesia. If you want to hear «please continue to hold and a representative will be with you as soon as possible» repeatedly for about 30 – 40 minutes… with this creepy sounding music between each announcement, then call their so-​called «Customer Service» number.
P. S. The representative did not answer my call «as soon as possible» as they promised … in fact, they never did! I waited on «IGNORE» from 3:20 to 4:00 p.m. I finally got the hint and hung up. Hopefully my water won’t get cut off. Frustrating!