Holiday Inn Express & Suites Middleboro Raynham

I’m a platinum priority member staying here for the week, using some reward nights. I chose it for the location, but mainly because it was cheaper per night on my points.
I now see why…
This place is in SERIOUS need of a renovation, and doesn’t meet the standards of what I’ve come to expect from a HIE property. The top floor where I’m staying reeks of smoke. Our room has frayed carpet, torn curtains & shades, paint peeling, broken a/​c vents, worn furniture, a smoke detector falling off the ceiling, and sink fixtures which feel like they’re about to come off.
I would’ve given this place 2 stars, but the staff was decent enough to save it.

The first night the air was broken in my room. They moved me to a different room for night 2 and the air was broken in that room also. They moved me to ANOTHER room for my third night. The air worked in that room. However, I was stunned when a couple I didn’t know unlocked my door and walked into my room at 9:30pm. The desk forgot to change the room to «Occupied» and gave keys to someone else. Needless to say, I wasn’t too comfortable sleeping in the room that night knowing someone else was given access to my room. Even though the staff was apologetic and very nice about all the inconveniences. It was just that– an inconvenient stay. I’d look to stay somewhere else.

Pros: We had a very large room with a comfortable bed and nice bed linens conveniently located on the ground floor. The common area was comfortable and breakfast was hot and had a lot of variety. Cons: The bathoom shows wear: mildew and peeling wallpaper in the bathroom, stained bathtub. The floor of the bathroom had hair on it. The chair and footstool in the room are stained, the office chair tilts forward towards the desk.

We booked a block of rooms for a youth hockey team. The manager was very good about switching dates from a Friday night to a Saturday night. But that’s where the good ended.
Our room smelled like it had been smoked in, but since we were only there for a night we let it go and sprayed some Fabreese. Later that evening, the general manager was out of control screaming at our group telling us that our kids were running in the halls while the desk person said they looked at the cameras and that they were not.
When we complained about breakfast (they took the food away early and they ran out of hot food 30 minutes before the end of breakfast). I was called a liar and I was also told «it takes 45 minutes to make the hot items and they were not going to start making them a half hour before breakfast ends».
when the hot water in the showers went off for myself and several other rooms and the front desk did nothing but told us to «let the water run».
When we complained at checkout we were told «OK» and we were directed to take a card at the end of the counter and contact the hotel general manager who would not be in for several days. When we stated that we would never come back to the hotel we were again told «OK» and directed once again to take a business card.
To our surprise the General Manager came walking down the hall and we, myself and several others, complained to her about all the items I just listed. She did not apologize She also accused me of lying, and dismissed us. Although she did, reluctantly, discount our rooms, it was very evident that she was very distressed and did not want our group in the hotel.
We stay at many hotels and this was the worst customer service and hospitality that we have ever experienced. I would not recommend this hotel nor will I be staying here again.

I recently stayed a night at this location while traveling for work. Overall, it was a good experience, the staff was incredibly friendly, the breakfast was probably above average for a H.I. Express, and the little things such a plenty of hot water, a USA Today in the morning, free Wi-​Fi, etc., were all present.
The reason for four stars is mainly the state of repair of the hotel. The sprinkler in the bathroom was partially out of the ceiling, the «door» that covers the A/​C and Heater was broken off, the remote was missing it’s battery cover, their front desk printer was down the morning of my checkout so I couldn’t get a printed receipt, and so on.
None of these things were any big deal; but there were enough of them that I couldn’t in good conscience give this a five star rating. As to the four stars, well I’m rating it versus other Holiday Inn Express hotels and not against hotels in general as I feel that would be unfair as I could’ve easily spent 3x the month to stay in another hotel. So consider this a «rating on a curve».

This place blows. My friend got married in East Bridgewater at The Villa. Not many hotels in the area, this one seemed to be the safest. She requested a king suite. A few of the bridesmaids were staying the night before the wedding and she and her fiancé would be staying the night of the wedding. She also specifically requested an iPod compatible radio (we wanted to have music while getting our hair/​makeup done in the morning). She arrived to find out that they bumped her into a regular queen room WITH 2 BEDS. Apparently they thought she and her groom should spend their first night as a married couple a la the 50’s — in separate beds. Awesome. To make it even better, they bumped her out of the king suite to accommodate an influx of guests arriving for a horse show. Apparently, guests arriving for a horse show needed a nice suite more than a couple of newlyweds… the lady at the front desk said this was because she noticed that 3 people were staying in the room the first night… umm, yeah… the bridesmaids… which she also told them… which was why we needed the larger room. In this new, small, 2 bedded room, there was also no iPod station, which she was assured to get in the room. We had to go down and ask for one, which the front desk girl went and stole from another room. Again, this place blows.

I just had my wedding in nearby Assonet, MA and had my family stay at this hotel. The staff was lovely and the property clean and well-​maintained. They were gracious and accommodating with the little requests, spare cell phone chargers, extra blankets, etc… etc…
They also are very close to some great family restaurants like the Fireside Grille. You won’t find a better value in the area.
I would definitely recommend for a weekend stay or for business.