J & L Medical Services

My experience with this company has been a nightmare. They send me things I do not ask for and then bill me for them; I have to call multiple times to get a return label for the things they sent that I do not want, and they have an automated phone system that to me is like harassment to order new items. Today I was hoping to receive a return label and it was a new bill!

First of all good luck getting to a real person!.Connecticare recently went from another firm to J&L for CPAP equipment that I am a user of. I contacted them four weeks ago to have a bill adjusted that they had mistakenly sent. I spoke withTory in customer service who agreed to have a corrected billing sent to me and also told me how to return some unwanted equipment. The return process went well but getting a corrected bill has been awful! Tory referred me to the billing department who number one, never answers the phone, and secondly, told me they would send an adjusted bill which they never did. I have spent hours trying to get through to their billing people who are totally unresponsive. Now It looks like my only alternative is to contact their CEO or someone higher up to finally get this resolved or better yet contact Connecticare and let them know of this incredibly poor service from one of their vendors. If you enjoy elevator music you will like working with J&L.