Camp Bow Wow Middlesex

I been going to Camp bow wow for over a year now I’ve spent a lot of money at this establishment my dog was one of the regulars there !
I felt very comfortable leaving her there with the staff, they really loved her and they were all very nice especially Angela — she’s great! That’s all I have to say about my good review now let’s get to the part that completely pissed me off and why I am no longer a customer there .
I booked a 2 week stay for my dog about a month before I left to Florida (I am actually writing this review while here on vacation)
The stay was about $ 700 altogether which was no problem, she’s in good hands so I don’t mind spending the money. A week before I left I called to put a 50% deposit for her stay. I wanted to pay half at drop off and the rest at pick up .
I called up and explained they said that’s not there policy (even though I’ve done it before) the girl said to email the owner, I said no have your owner call me back.
The owner calls me from a Blocked number and leaves a message saying no I can’t do that, she has a lot of customers who spend just as much as I do (I doubt that) and I have to pay in full at drop off. I don’t mind paying it but it was just the principle of the matter since I’ve done it before that way !
That is why I am no longer a customer there because as a customer I felt very unappreciated especially after all the money I’ve spent there ! And I thought the owner was very unprofessional calling from a blocked number and leaving her final say over a message.
I had to look for a replacement boarding/​day camp to leave my husky and thankfully I found it! They gave me a private tour of the facility, they take her for walks 2x a day, they have one on one play dates with her, she has a huge room, and it’s so much cleaner ! All that for the same price as camp bow wow ! While camp bow wow had none of that !
I own 3 businesses and that is definitely not how you handle a long time steady client!
Staff is nice, but owner only cares about money not her customers or there dogs… So I see no reason to give her my money also They could add more activies for the dogs to do or make the place look nice !
I’m joined Unilocal just to write a review on this place and why I am no longer a customer there !

Jenn and her team are awesome! They have taken care of Charlie since he was 6 months old, and love him like he is their own. He attends day care and we board him when we are out of town. I would highly recommend CBW Middlesex!

Kind of undecided. At first my dogs really did enjoy their day care stay. The second time I brought them was again for day care but it was a little but longer of a stay. I have two dogs a male and female shorkie. My male dog was always a little yappy and a pain, but he came back home very aggressive to my female dog his sister and really trying to hump her and biting her face. He’s never done this before so I’m really confused if the atmosphere at the establishment possibly made him act like this or if he was playing like this with other dogs. I’ve brought them to parks before and they have been with other dogs and they play nice with other dogs. I’ve never had this problem with him. I hope it’s just a phase. The dogs came back both sleepy and thirsty. My male actually wanted to stay. Which again made me feel like they had a good time. I did like the fact that I was able to view what they were doing online. The place is huge. I just don’t understand where his hostile behavior with his sister is coming from.

I used to use this facility for my dog day care and vacation needs, but NEVER AGAIN. I dropped off my friend’s dog for day care, and while waiting for someone to check us in, someone else waiting was asking about the facility and if i knew of any in-​home options. Being that I use both camp AND a dog walker, depending on my needs, i answered her question, providing feedback about my camp experiences, and also who i use for in-​home dog care. The OWNER called my friend on her personal phone 5 days later, specifically to find out who «that woman was that dropped off your dog», because she thought i was «stealing her business» by telling the woman who i use for my in-​home dog care needs. Being that this is entirely unprofessional and downright intrusive, I requested that the owner speak to me directly. She did call me, and she began by explaining that she called my friend first and foremost to see how her dog was since she was «snippy» at her prior visit. Well, that was a blatant lie, since my friend said she never even mentioned her dog during the call. She called to «find out» who I was. Long story short, in an effort to play detective, the unprofessionalism displayed by the owner of this franchise was epic. This is inappropriate use of personal information! And you cannot prevent people from talking about any business, and if anything, word of mouth is how we learn about such places. Before hunting down your paying clients, a business owner should have their facts straight! After this inappropriate behavior by the owner, me and my fellow dog-​owning friends will no longer be using this facility! Dogs create a sense of community, and there is nothing WRONG with telling a fellow dog lover what resources you use to manage your dog’s needs. To be harassed over telling another client about how and who helps me with my dogs is none of camp bow wow’s concern, and them spying on me, and essentially stalking me, will NOT help their business, that’s for sure! If my dog’s best interest (not money) was their concern, this NEVER would have happened!

I had to review because I’m appalled at how low the rating for this facility is. Camp Bow Wow is a wonderful establishment. I’ve used them for daycare, boarding, and grooming, and have always been a satisfied customer! Jenn and staff do a great job and exercise every precaution to ensure your dog’s safety. They thoroughly evaluate every dog before admitting them into daycare. I’ve been bringing my dog Max to Camp Bow Wow for over a year now. I even held his birthday party there! I’ve always been happy with their service, and they are the first place I turn to whenever I need someone to care for Max while I’m away. They’re extremely responsive to e-​mails/​voicemails and are also constantly updating their Facebook page with happy camper photos. They also frequently send out e-​mails for great deals and promotions they have every month! Their prices are very affordable, especially for the great service they provide! Please don’t let one bad review keep you from giving them a try! Once you visit their facility, you’ll realize that they have tons of happy customers and campers.

Since I moved out of state, I have tried 5 different dog daycare places. Although a couple of them have been extremely good, none of them have been better than Camp Bow Wow in Middlesex. The professionalism and courtesy I received there are still the bar by which I judge all other doggie daycare facilities.
Additionally, even the one daycare with a webcam in my new location has a poor webcam setup, making it difficult to locate my dog a lot of the time, which makes me fondly remember the excellent webcam setup at CBW.
PS — I stand by all my reviews and I’m very frustrated that this one is always filtered. I am a real customer. Please feel free to message me through my profile if you have any questions about my review or about Camp Bow Wow.

I just moved to the area about 2 months ago and have bringing my dogs to daycare here on a regular basis about once/​week. They also have had one overnight. So far so good. I haven’t had any issues and it seems to run very similar to the other Camp Bow Wows I have been to, which is why I chose to take my dogs here in the first place — Camp Bow Wow provides quality service and attentiveness to the dogs without upcharging for playtime or treats, etc. during overnight stays. My dogs have been to a number of different daycare facilities in different states (they are 9 yrs old), and this seems to be one of the better ones in comparison.

The owner’s response is completely untrue. The dog that attacked my 10 pound dog is named Casper and is an ENGLISH bulldog. I can’t believe she is lying about this FACT!
As far as me «crying» at my dog’s fur in a previous incidence, she is full of it. I simply called her because my dog’s fur was completely matted and asked if she knew why as I had never seen it that way before. She then asked me to bring him over to see what it was. I am not an hysterical owner and her trying to make me out as one just shows how desperate she is to make this horrible incident seem like no big thing. It is a big thing because my dog is still injured and I have about $ 300+ in vet fees to date.
Anyone who would like to ask me any questions please contact me. Everything I said in my review is 100% true.
My 10 pound Pomeranian was attack by a bulldog at Camp Bow Wow Middlesex. Thankfully I was still at the facility when it occurred. They brought out my dog which was covered in dog drool and not being able to put weight on his right leg.
Being upset at the time, I did not get the specifics of what occurred. Later I called the day care to get the details and was told that when my Pomeranian was taken into the play area and a dog went after him and had my dog’s leg in his mouth. I then pressed the worker and asked how big the dog was that attacked my dog. After asking him the same question three different times, he finally said 35 – 40 pounds. The vet confirmed that my dog’s leg was bitten and that his neck was also injured in the attack. The vet added that my dog was extremely lucky given that a dog as powerful as a bulldog attacked him. It has been about 5 days after the attack and my dog still Unilocal in pain even though he is on pain medications.
I know dogs are animals and can be unpredictable at times, but there is no way that my Pomeranian should have been in the same play area as a bull dog. It is NEGLIGENT! While the staff seemed concerned about my dog’s condition, the owner of the day care facility, Jen, did not offer to pay for my vet bills. Jen did say that the bulldog’s owner would pay for the bills, but I did not think this was fair as she was not the one who put these two very different dogs together.
The kicker to this whole story is that this bulldog is still allowed in the day care! That’s right, a dog who attacked and bit another dog is allowed back because «this was the only time he has done this». Isn’t once enough? Especially considering this bulldog has only been going to this facility for a month.
This bulldog goes there every day (about $ 550 a month), while my dog only goes there about 10 times a month (about $ 150 month). Do not be fooled by the temperament tests that they reportedly conduct or the genuinely caring staff, it all boils down to money and this is a business.
Be very careful where you take you dogs. Ask every question that you can think of and do not assume anything. Ask how many dogs in their care have attacked other dogs at the facility. Learn from my mistake and please do not take you dog to Camp Bow Wow Middlesex. I wished I had not trusted their judgment with my beloved pet.