Johnny’s Getty Service Station

Brought my car to Johnny’s and the motor ended up being shot. While there’s not much I can do besides sell it for parts, the customer service was awesome and Andrew was very friendly. Told me it was no charge and the car could stay a few days till I figured out what to do with it. Overall, a pleasant experience especially during a shitty situation.

So helpful and friendly! I went in after changing my tire in the rain and they changed the old tire and put a new one onto the rim for me. I had been to another larger chain place who wouldn’t help me because I didn’t purchase my tire from them. Her they were wonderful!, I was late picking my kids up at school and they helped me quickly. I’m new in town and I will return here for any car service I need. Quick, friendly, helpful, and didn’t charge an arm and a leg! A plus!!!

My son and I were visiting the area and had trouble with a tire. The owner of the motel we were staying at told me that he’d been going to this service station for many years, and that it was a family business for 3 generations. He sent us there, and Andrew (3^rd generation) couldn’t have been more helpful and nice! He said I didn’t need a new tire, and he went over that tire and the others with a fine tooth comb. He discussed with me why it probably lost air, put a new valve stem on it, and charged a very nominal amount. I was a tourist (and a female) that he could’ve taken advantage of, but that seemed to be the furthest thing from his mind. I highly recommend this service station!

Great family business. My family has been bringing our cars here for over 20 years. Multiple times in emergencies/​bouts of spontaneous car noises, Johnny, and now Andrew, have ALWAYS been more than helpful in fitting us in.

Always helpful. Always on time. These guys are always there and all about the customer. The way customer service should be.

Great customer service! Mechanic was more concerned with finding the issue than what the code was previously reflecting to just do a job and charging me money. I appreciated his thoughtfulness to find the issue. Just so happen through his research the car didn’t need to be fixed at this moment. Most mechanic shop will just fix something and take your money, when in fact nothing needed to fixed. Really appreciated their professional services.

Took my vehicle there just to connect a cable. The mechanic was rude and said that he needed to run a diagnosis and that it was going to take all day. I went to another mechanic and was done in less than 10mts.

I was in Middletown over school break when my Jeep started to act up. Thankfully, the person at the front desk told me how to get to the Getty Station just down the road. The people are exceptional, the story behind this 3^rd generation station is so touching, AND they fixed my car right away. I highly recommend this shop if you don’t know the area and need trustworthy professionals.

I had to take my car in for my mother, who had already taken it in twice ‘knocking’. After two attempted fixes in 3 weeks, the knocking persisted, and $ 850+ later, she asked if I would take care of the third visit. (my mother is a 75 year old woman who has been loyal to Getty Middletown for years… unfort. due to recent changes/​losses, and after this experience, I cannot return)
I spoke with the manager: Andrew, and explained my dismay regarding my mother’s attempts at having her car serviced and fixed here at Getty, as she goes nowhere else. He knew her well. After a test drive AND a scheduled, proper, under the hood assessment, he claimed the OTHER ABS/​wheel bearing unit needed replacement. He had thought it was the break pads and rotors the first time ($ 400), then the second time he changed her other wheel bearings ($ 440). This time, he said he’d give us a ‘deal’. Ok, i thought, as my mom really trusts these guys. Finally he said he would do the job for $ 425! I was shocked by his price as well as the ridiculous ‘deal’, given his first two ‘guesses’ were WRONG and expensive. I kept my calm and said we’d have to think about it.
I just didn’t feel good about this guy’s assessment. He seemed quite inexperienced and his guesses were WRONG before, I had no guarantees. I decided to call my sister’s mechanic two towns over. Their estimate was $ 292 for the SAME exact job!!! (not 425).
Getty’s guess work has been too costly and his indifference to loyal customers (vulnerable older ladies) has altered the reputation Getty once had in my book. BUT, my mom still wants to go to them, she is loyal! Too loyal as she really loved the Getty Senior…
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UPDATE: My second mechanic told me it was the wheel bearing, the one which was already replaced (here). I called Getty to tell them what my sister’s mechanic assessed and to make an appt. to bring it back to HIM. I will see if they replace a «bad part» or what he says. I will update this review next week… I honestly hope to write a better outcome by then…
2^nd UPDATE (⁹⁄₁₉): I brought car back into Getty’s today, a week and a half later. They looked at it and stuck with the same diagnosis: the other wheel bearing unit ($ 425). I still had my sister’s guy who’d do either side for $ 292 but at this point didn’t know who was right-​why did is take Getty 3 times to finally get to the root of the problem and $ 850 later???
Final outcome. I went to mechanic my uncle recommended down the street. They confirmed Getty’s 3^rd guess. So Getty’s/Andrew was in fact correct, the THIRD time. This mechanic down the street gave me a quote of $ 329. At $ 100 savings and a much much MUCH clearer explanation of where the noise was coming from and a guarantee that the car would not knock after their repair –something never assured to us by Andrew at Getty. I don’t know if brakes and rotors or the OTHER Wheel bearing needed replacement. But Getty got the money for that, however, he never fixed the «knocking» which was why we brought in the vehicle in the first place, nor did he think that was a problem.

I was very pleased with the service I got at this shop! They were very professional and I was really happy that my car was done the same day (another shop said it would take them 2 days).

My wife and I have been having our cars serviced at Johnny’s for years and I thought it was about time that I chimed in on this extraordinary business. There have been so many instances where Johnny saved us big bucks by doing service on our cars for which the dealerships would have been charging at least twice as much. AND just like the previous reviewers, I had a problem with my car RIGHT before a huge road trip, called Johnny and he told me to come over immediately. He road tested the car, saw that it was a loose AC belt, opened the hood, tightened the closed the hood and when I asked him what the cost was, he told me the was none. Would that all businesses would be this courteous and SMART. He’s always busy and rightfully so.

Had some service done on the ol’ jalopy in March and I’m pleased that things went well. Wasn’t a major service (changed the fuel filter due to worsening gas mileage), but it was still service. If only the receptionist would have called the number I left at dropoff (which was confirmed in person) when the vehicle was done, things would have been even better.
Johnny (the owner) seems to always be there, which is a good sign in my book. This place takes reservations for a set number of cars per day. Drop off in morning & they call (sometime after 1300) when your ride is ready. Looks like they do most any service. Team of attendants are always in motion. No courtesy shuttle, but there is a Dunkin Donuts is across the street if you need to wait.

Johnny has been fixing my car for years. I wont bring my car anywhere else. He is fair, honest, and cheap compared to other places. Like I said, I wont go anywhere else.