Lamb Roadside Assistance

There service is horrible! A car was stuck on railroad tracks and they gave an ETA of 25 minutes. After 50 mins and the railroad holding the trains back, I called back and they gave another ETA of 20 minutes. It has now been 45 mins and we’re still waiting along with 2 trains that have been waiting.

Perfect Service!
Woke up and my car wouldn’t start. There was a severe storm last night and power was out everywhere. All traffic signals were out. It took the guy from Lamb roadside assistance 2 hours to het here but that isn’t his fault since traffic was backed up. This gentleman was very polite, courteous, he got the job done quickly, and even apologized for taking so long to get here despite the fact that I had expected it to take him longer to arrive. I am impressed with the service I received. Fortunately I didn’t have to wait the 2 hours on the side of the road like other reviewers which lends to my positive review.

Lamb Roadside Assistance is evidently one of my motor club’s hired companies and were on call recently when I locked my keys in my car at a new grocery store at a possibly unfamiliar address. It took a while for the technician to arrive, an hour and a half I believe (my cell phone had a low, then dead battery, which didn’t help matters) but once he did, he very expertly got the door unlocked.
The next day I got a spare set of keys, and I will be getting a phone which holds a better charge in the future!

I just had a flat on my Mini from a pot hole @ Fullerton & Milwaukee … and the Mini 24 hour service called Lamb — of course, i had not read Cathy’s prior review.
Deja Vu!!! same story, they told Mini 70 minutes, then failed to arrive, told Mini another 20 because they were just finishing a job that required more time, still no show, then told to wait another 10 minutes. after being told to wait ANOTHER 10 MINUTES, i demanded their location. the driver told their dispatch he was at Devon & Milwaukee! 10 minutes from there to here — who are they kidding? Mini agreed they weren’t responding or were giving inaccurate estimates of time.
Mini has filed a complaint against them and re-​dispatched Hi-​Tech roadside service to me … they were to arrive in 55 minutes. two people arrived in a private car with no logo, no uniform, no cards arrived after 1 hour and ten minutes. he needed help figuring out how to release the spare from the undercarriage, but he got the job done.
the Mini Multi Shield Protection Plan for 5 years cost $ 1395 — it includes roadside assistance, replacement of the tire, towing and rental car.
i will definitely provide my review of their service providers when i call them to request tire replacement!

I hope you never have the misfortune of dealing with this kind of scum. The people who answer the phones here are rude, and just downright ignorant. Instead of waiting under an hour for service, I waited almost two. The person who arrived barely spoke, was unwilling to provide any information about the battery, and appeared to be agitated that he had to work at all. Overall, they are a nightmare. I have complained to Allstate motor club (who sent them to me) and asked that they NEVER be used on my account again.