I have used them for many years and they definitely provided some great service for me. The staffs are quick to follow up on issues and great to help provide workaround solutions. Routinely, I receive updates on the game rules and regulations changes. They are also my favorite due to the low $ 7 trade fee, and brokers will help you out for $ 27. I would use them primarily for IRA and long accounts, as their short is somewhat limited.