Total Chimney Care

I called Total Chimney Care and spoke to the owner to inquire about basic cleaning services and to get a quote. I clearly stated that I had two (2) fire places, one upstairs and one down. The guy was nice and explained what to expect for a basic cleaning and and told me the job would cost $ 149.99. Based on some other searches, this price seemed fair and so I booked an appointment. Two guys arrived a few days later who were also nice. They started with the upstairs fireplace and used a big shopvac to clean it out. This took 10 minutes– mostly due to the fact that it was in pretty good shape, even though we have wood-​burning fires often. When the guys were done, they asked if I wanted to clean the bottom one too– to which I said, «Of course– isn’t that what I’m paying for?». The guys informed me that it was $ 149.99 for one fireplace, and an additional $ 99 for another. This is NOT what was explained to me when I called and made my appointment and I felt completely mislead. After 10 minutes of work, I was expected to spend another 99? I called their office immediately to clarify what was going on with the pricing and the secretary said there must have been «miscommunication» and that my appointment was for one fireplace. I was able to negotatiate the price a little lower to have the second firepalce cleaned. The guys were here for a total of 35 minutes. While the job was done well, I was very disappointed to be mislead by the owner who I spoke to a few days earlier. FIrst impressions go a long way and when you call to get a quote, you expect it to be accurate!

We hired Total Chimney Care twice. Once was for a cleaning/​inspection. The other time was for an install of a wood burning insert. Good service and reasonable prices. The chimney is one of those things that you don’t want to mess around with and, yes, that includes liners.

Absolutely the worst chimney Company I had here! The guy was rude tried to sell me a chimney liner that was not needed for over $ 2000, with the idea that its a fire and carbon monoxide hazard. Then offered to fix a few loose bricks on my chimney for almost $ 1300. I will never ever call them back!

I don’t know what the other reviewer is talking about. this company is great. my girlfriend and I went to another ‘stove’ store in search of a wood stove insert for my new home but felt like we walked into a car dealership. we found total chimney and couldn’t have been happier. great showroom. Steve and the install crew were kind, informative, and funny. I have recommended them to all my friends looking for wood stoves or chimney care.

I’m not happy with their service. They were supposed to arrive between 12 – 4 and they were supposed to call first. What I got was a call at 3:50 that they’ve been waiting and that they wait for me but when I got there 15 min later they were gone. I left a message wit the co. And they took 6 days to get back to me. They had no idea why I called or that I had an appointment. When I explained what happened I was told to call a plumber. I was like, what?! What does that have to do with anything. They said they can’t service my unit. All I can say is WTF. You said when you made the appointment you could and Now you’re saying you can’t. These people obviously don’t have any respect for me and possibly any customer.