Lowe’s Home Improvement

Recently purchased paint from lowes, wasn’t the color I thought it was going to be once it dried. Took it back and talked to Micky in the paint department. She had great suggestions on a new paint color, she was very knowledgeable on the variety of paints they offer and helped suggest a better fit for my entryway.
She also asked that I bring in the previously purchased paint to make sure my new paint would cover correctly. This meant she has to stay a little extra so I greatly appreciate her going the extra mile for me.

Good afternoon. I wanted to take a minute to recognize an outstanding employee you have at your Mill Creek location. On Sunday, March 29^th my family went in search for a custom pantry door. We were shopping two stores, Lowes and The Home Depot. Stephen, in the Doors and Window’s dept. was our first stop. Stephen was engaging, asked pertinent questions, and seemed genuinely interested in what our project was, and how to best solve our situation. When we left, we had a written bid, the specs we needed, and a timeline on completion, which was two weeks. We then went to your competition in Bothell. And while we obtained the same information, the person who helped us, I don’t remember his name, was disinterested, having an unrelated conversation with a co-​worker while at the same time «helping» us, and seemed only interested in getting us out of his department with our bid as quickly as he could. Thankfully, THD’s bid was 10.00 more than Lowes, and their delivery time was 5 – 6 weeks out. This made it very easy to go back to your store and complete the order of the door we needed. However I should say, as someone who is in sales myself, I would have returned to Lowe’s had the bid’s been reversed just simply on the way we were treated in either store. Additionally, when we returned to complete our purchase, we purchased an exterior storm door for 300.00 that we had been interested in, but had not planned on purchasing at that time. That was 100% due to the exceptional customer service we received from Stephen. You have a valuable employee there and I look forward to working with your store in the future.

The guy name Jordon was the best worker. He helped me and my mom in a good customer service. He should get higher position and paid well. Best worker i ever seen. Ty Jordon

All I can say is RUN. RUN away. Never go near this Lowes.
We bought a new house a couple years ago that was a model home. Unfortunately, as the model, it came with «builder grade» appliances. In the last two years we have replaced all of our appliances (most recently, our range and microwave oven). We bought our high end fridge at Best Buy in Everett; our washer and dryer at Home Depot in Everett, and our dishwasher, range and microwave at this Lowe’s.
Our dishwasher was a fiasco. This Lowe’s took 6 weeks to get the product after the online purchase indicated it would be delivered in 2. When the first one arrived at the Lowe’s, it arrived damaged. So we had to wait for another one to arrive. Then we could not get installation scheduled for more than 2 weeks after arrival so we ended up installing ourself on a $ 1200 dishwasher.
When I ordered our range and microwave, I could not remember which appliance had had the bad experience, and made the mistake of ordering from Lowe’s again. The range was supposed to be a surprise for my wife for Mother’s Day. When she found out, she pointed out that we had a problem with this Lowe’s before.
I called to schedule the installation and was told that I had to go into the store to set up the installation and that they could not give me any indication of when the appliances could be installed until I paid for it. At that point, I canceled the order with Lowe’s through their customer service line, but they delivered the appliance anyway! We decided we were going to buy the appliance anyway, and my wife really wanted it for Mother’s Day, so we decided to keep it.
The delivery people brought the appliance into my house and put it down and walked out, with all the plastic wrapping on the stove. We looked a what we could before we signed off on the order, but did not spot a cosmetic dent on the door just under the glass.
I called customer service to complain and they did nothing about it. They would not even escalate the call. I am now left with no alternative but to escalate this to the Better Business Bureau and hope I can shame this horrendous store.
This place is HORRIBLE. Stay away at all costs. As you can see from the other reviews, they are absolutely pathetic.

Recently we had a very bad experience with lowe’s flooring department at the Millcreek location. First of all they said carpet installation is free, but they tried to cheat us by jacking up the price for wrong square ft measurement. First the measuring guy (who by the way has poor customer service skill) didn’t call us within the time they said he would. We had to call several time to get him out to measure. Then once the measurement was done and we got the quote, they quoted us for 542sqf when in fact the room we’re putting carpet in is 342 sqf. We went back to the sales man in the store and pointed out the error. He said he would call us back with revised quote, but he never did. After waiting for 4 days and calling many times, I called the manager and got our initial installment $ 50 refunded back to us. We were very disappointed and disgusted by what they were trying to do. We felt very cheated by lowe’s flooring department. We now know how they get people for the free installation they claim.
We have been to this lowe’s many times before and each time, we noticed that there is major management issue. There is always a lack of staff on the floor who are ready to answer questions or help. We also noticed that the once who are on the floor to help purposely avoid customers.
Therefore, if you’re doing business with this company, be sure to read everything and get a second opinion if you can. If you have flooring project, go to Snohomish Home Depot. They are very efficient with awesome customer service skills

They (employees) love to watch people standing around waiting to pay. Slow does not even cover it.

Purchased a vanity from Lowe’s :promised it would be here in three weeks This is going on five weeks. I’m still waiting and the only response I get from the store is «well what can we say were at the vendors Mercy»
I AM VERY FRUSTRATED

Showed up at 7:58am Sunday. The first thing the employees do is not wait for their customer to walk in but instead assemble a line of 12 lawn mowers that make it impossible for people to get into the store. The lumber department has piles of wood that need to go back. Piles of trash. Not sure what’s up with the management here but making the store presentable for opening needs to be addressed.

I needed a small piece of wall board 2X4 would work perfectly. The response is we have 2X2. They cut it 2X2, they stack 2X2, but I’d need to buy a full sheet to get them to sell me 2X4… Seriously, they cut 2X2 but won’t stop at 2X4? Go elsewhere…

Very helpful service and they had great product. Very happy with our visit to remodel our home.

My husband and I just moved to the Mill Creek area and needed to find a Lowes or Home Depot. We found a Lowes close to us and was so impressed with their service and professionalism! Jeff help me with our Christmas Tree and went beyond to help us out to our Jeep with it and wrapped the electrical ends w plastic! Then on another visit James helped us get three new locked keyed for our new home. He was so patient snd really knew about locks and keys! Everyone we have met so far is kind and helpful and they made our trips to their store memorable. We highly recommend this Lowes store for all your hardware and garden needs!

Bought carpet from flooring about 1 month ago or later. Called flooring department 6 times an no ones there? Left message 6 time no call back. Customer service is among the worst in this deparment. Will never use lowes again. Be forwarned.

Never got into any problems with them — you will never find the truth! :-(
Assistant manager Jason is a liar!
We ordered a pre-​paid vanity set for about 600 $ in May 2015 with delivery time 2 weeks, after over a month the set was still not delivered and we had to go out of country for some time. Upon return we contacted Loews but they couldn’t find our order! Moreover the price was not credited to us. It took them about two weeks to learn that the set has a «delivered» status in their system but we didn’t get it! we asked them to check who signed for the delivery as it was definitely not us and they are checking over two weeks! Assistant manager Jason told us he will investigate and come back to us in a few days after a week I called him and he apologized he didn’t have time for this and will investigate that day, after waiting another day I called him and got to know that he is on training for a week!!!
!!!It’s over a 6 months now that we don’t have our money and don’t have the set!!!
We are very disappointed in their customer support and now transferring the issue to the manager store but with no hope for a solution… :-(

I should have shared this review a couple months ago but finally just got signed up with Unilocal.My husband and I went to Lowe’s the day following my moms house being robbed. We were trying to find ways to safe guard her and her home. We were helped by 2 gentlemen (one of them I did not get their name unfortunately) the other guy who was named Art.
Art was extremely helpful and overall just a nice, nice person. Lowe’s if you could only fill your stores with all «Art’s» as employees!!!
If other companies need customer service training they should take their staff on a field trip to meet Art.

About the only thing I’ve found at Lowe’s that is nice is its only 5 – 7 minutes from my house…30+ minutes waiting for one gallon of paint and the other gallon-​they were out of the base. Another lady next to me had been waiting for 45 minutes for hers-​they mixed the first one incorrectly. One person working in paint dept. Every outdoor plant & flowers I’ve bought has died-​this is over 3 different years of purchases. No one available to help you and if they do you’re pointed in so many directions… they have similar items in so many places good luck finding simple gorilla hooks. I’ll make the extra 10 minute drive to Home Depot. Never have issues there.

Came in to Lowe’s with a friend to purchase some tarps.
The cashier was joking around and asked us where we were going to bury the body. When we had to come back a few minutes later as I bought the wrong size of tarps, we got the same cashier and we continued the dark comedy routine.
I hardly ever step foot into a home improvement store and this was my first time going to a Lowe’s.

Well… The miscommunication was never resolved. The delivery was rescheduled again! It was delivered today a week and a half later than promised, but was scheduled for tomorrow because I wasn’t going to be home today. It’s a miracle I was home when it was delivered. I even called lowes again yesterday to make sure the delivery was for tomorrow. They said no problem. Saying their heads are up their asses is an understatement. The only good thing is the guys that delivered. They were super friendly and careful and awesome. This goes to show you the ‘corporate’ staff doesn’t know how to satisfy their customers but the guys who actually do the work do!
As a p. s I did get a call from lowes about my complaint. However I was not home for a week dealing with a family emergency and at this point it’s just lip service. Needless to say I won’t be ordering any big ticket items from lowes again.

Today the washer & dryer I ordered finally arrived, and the delivery team with Adam was just stellar. They took extra care with my brand new hardwood floor and carpet as they hoisted the heavy items upstairs. Plus they were very thorough in setting up and testing everything. Very professional and friendly. Super pleased.

This Lowe’s location is convenient for the Mill Creek area. It is my go to spot for quick home improvement needs. The inventory selection isn’t great if you’re looking for options, but in a pinch its a convient spot if you know what your after. The staff are alway friendly and helpful and seem knowledgeable about thier areas. When we need to get guidance or have bigger projects, we go to The Home Depot.

What a sorry excuse for customer service! My husband purchased a dishwasher and oven here this weekend. The dishwasher was slightly discounted because it had been returned due to the soap tray lid not opening. The employee said it was fixed and the problem was resolved. He asked if after the repair it had been tested to ensure it actually worked now and the employee guaranteed and assured him it was fully repaired. My husband hauls it home and installs it and sure enough on the first load the soap dispenser didn’t work. He calls Lowe’s and describes what happened and the employee couldn’t care less. He just says «oh, ya. soooo…there’s no warranty… sorry if someone didn’t make that clear.»
Basically, we asked if there was anything that could be done and they just said to return it. I understand it’s a returned and it HAD an issue, but to not work on the first use is complete crap. There was never an apology or an offer to look into it.
We are returning both items and will never use a Lowe’s again. I wouldn’t recommend this place to anyone!