Sanda Cleaners

Beware! We were regular customers, but they ruined an new, expensive garment. When we brought it to there attention, they refused to make it right. They were actually quite rude, and my wife cried on the way home. Upon closer inspection, we discovered the «wash care» tag had been removed. This is a business does not stand behind its work. Do not take anything there that requires special care.

Never coming here again. Tried this place for the first time last week. Gave them 5 dress shirts to launder and press. When I picked them up, I was told that my shirts are too small to press and they would have to charge extra next time. Really? My mens size medium shirts are too small? Are you kidding me?

This is a nice family-​owned dry cleaner. Service is quick, friendly and turnaround time is usually within a week for me. Appreciate the convenient business hours and their use of environmentally friendly products/​techniques.

Well, we’re still going to Sanda’s. We dry-​clean approximately twice per month. I really love the extra details they take with our clothes, like the way they fold the shirt sleeves in front and attach them there. It just stands out.
This month I brought them a project. We had recently purchased two table runners for our dining room and dinette tables, and they were both too long and too wide. I couldn’t find anything out there that would fit both our tables that I really liked. So I decided the best way was to buy them and then have them altered. I didn’t want the runners to overlap under the place-​mats, as they either hide the beautiful ends (on our blue one), or are too thick of a runner (like our beige runner) and make the place mat elevate. This doesn’t leave room for the persons glasses, especially on the two end seats. So we needed to shorten them both. On the beige runner, made of a rope material that is then tied together with string all the way crosswise, it was impossible to lessen the width. I was hoping we could but the whole thing would have unraveled. That is okay because the place-​mats on the sides of the table barely overlap so no issues there as their glasses still fit. If someone needs extra room for their glasses, they can put it on the runner. Since they shortened both ends of this beige runner, they had to cut off the finished area. I bought some extra burlap material that kind of matched the rope look, to be attached to the two ends so it would look finished. On the blue silk runner, I needed the width taken down one panel, or two half panels, whichever Sanda’s thought would be best. I needed them to use the same type and color of gold thread. On the ends, since they shortened the entire runner, they had to re-​attach the gold ends.
Sanda’s did a fantastic job and we are really happy with their custom work and detail. The runners look really professional. Everything that I asked for was done. I had them use their measuring tape when I picked them up to make sure that all the measurements turned out as I had requested. It was a unique request and they passed with flying colors. I will try to post some photos of the finished runners.

Sanda Cleaners sets the gold standard! If you have invested in and value your clothes, ONLY take them to Sanda Cleaners.
I brought in two St. John’s suits that had been ruined, and were possibly ruined beyond repair by another dry cleaner (scroll to the bottom).
These size 6 suits fit me perfectly and had never been altered. They were in exceptional condition and only requiring a cleaning.
Sanda Cleaners owner, Sun, had the monumental task of attempting to salvage the following…
The lavender suit was a disaster. The jacket shoulders had been sized up. The jacket had been stretched 3″ on each side panel for a total of 6″ and the side panel fabric was so thin that you could see through it like a screen. One sleeve was 2 «longer than the other. The front of the suit was significantly longer than the back, and one side was longer than the other. The skirt waistband was loose. Just below the waistband the fabric had again been stretched so that it bulged out and my once straight skirt now bulged out from the waist and was no longer straight. My once beautiful lavender suit was now much larger than a size 6.
The crème/​brown pattern suit faired only slightly better. The jacket shoulders had been sized up. The jacket had been stretched out by 4» through the torso. One sleeve was noticeably longer than the other (I don’t recall the exact number). The jacket was significantly longer in the front than the back and one side was longer than the other. The skirt waistband was loose. Just below the waistband the fabric had been stretched so that it bulged out and my once straight skirt now bulged out from the waist and was no longer straight. The skirt was also shorter. My once beautiful crème/​brow pattern suit was no longer a size 6.
Sun can verify all of the above.
Although I thought the fate of my suits had been sealed, Charlotte a seasoned St. John’s specialist from Nordstrom advised me that IF the suits could be fixed, ONLY Sun owner of Sanda Cleaners could do this. Charlotte has been personally recommending Sanda cleaners for years. (Caveat: Nordstrom cannot not make recommendations). Thank you Charlotte!
I knew this was a long shot and had nothing to lose at this point, so I made my way to Millcreek for an evaluation. As I showed Sun each piece, and tried the suits on, I can tell you that the shock on his face left me further devastated. He said in his 31 years, that this was the worst he had seen for ruined St. Johns knitwear.
Sun began by measuring me as if he were making a suit for me, measuring every inch of me and that task took a long time. Next he measured every inch each suit in its current condition. Based on my size and the NEW size of my damaged suits, he advised that he had never repaired anything so disparately different in measurements. He made no promises as he wasn’t sure if this could be done. He said it would require an extraordinary amount of work due to the myriad of variables he had to navigate. At this point I had nothing to lose and I had 100% confidence that IF these suits were repairable, then Sanda could do it.
While all of this was going on, I had an opportunity to observe a number of things. First and foremost the place was super clean and organized. The place was BUSY! Happy customers were coming and going and everyone seemed to be on a first name basis. It was clear to me that Sun had built his business by consistently delivering on quality workmanship, setting realistic customer expectations and then over-​delivering, and providing superior customer service. In short, Sun and his team treat their customers like dear friends.
Sun did it! He accomplished the near impossible! A few weeks later I called on Sanda cleaners to pick up my suits; damaged or salvaged. I was barely through the door when Sun was retrieving my suits from the revolving rack. I wasn’t surprised. His generous smile greeted me and I started to exhale a sigh of relief. The suits fit me perfectly. Sun spent many hours triaging the multitude of problems. I am so grateful to Sun for his extensive skill set acquired over 31 years, his creative and technical problem solving abilities, his uncompromising requirement of perfection, and his «customer first» attitude.
Sun, you are amazing. I so appreciate everything that you did to restore my suits to perfection. Thank you, thank you, thank you!
Sanda Cleaners sets the gold standard! If you have invested in and value your clothes, ONLY take them to Sanda Cleaners.
Victoria S Pritchard
Loyal and happy customer
(Read my review on Carson Cleaners)

We have been using Sanda Cleaners for years and here are a few things worthy of mentioning…
1. When we walk in, no phone number or name required. The owners start spinning the rack until then come to our garments and there you have it. Nice touch…
2. With that said, recently, due to job/​attire changes, we had stopped needing a cleaners service, for almost a year, when I spilled a very hot candle (it had been burning for 10 hours) on my brand new wool coat. I considered throwing it away. Yes, it was THAT bad! I brought it in and did get a well deserved dirty look but they said no problem. Like I said, it was total trash so I thought… what the heck?
I picked it up and was AMAZED!!! No smell, no residue, CSI couldn’t find a trace of this candle on my beautiful new wool coat!
Sanda Cleaners is my ‘go to’ place for cleaning service and straight out emergencies.
I wish more businesses loved what they do and let their customers know that they are the reason they pay the bills every month. Very well done Sanda Cleaners!
Nancy

My family and I have been using this cleaners for years and it is the only one we will go to in the Mill Creek/​Everett/​Bothell area. The service is friendly and reasonably priced. They do dry cleaning, washing, and alterations. We have used all three services and have been really impressed.
The most important thing about this place is they get the items cleaned and everything is done in a professional matter. When we had an item we didn’t think the stain would come out on, they told us if it wasn’t out the first time just bring it back and they would work on it. We never had to take it back because they were able to get out an oil/​butter stain from a silk Tommy Bahama camp shirt. This was great because we thought the shirt was ruined after some oil/​butter was spilled on it.
I’m highly impressed with this cleaners and will continue to go back.
— Note: Also if you have a ton of dry cleaning hangers just take them back. Unlike some places that won’t accept them they will. Great because I don’t want to throw them away!

Great service and very reasonable price. it’s too bad i moved to bothell and it’s bit far for me to go back. I will miss this place. I was a weekly client. highly recommended

I get coupons for this neighborhood cleaners. I don’t have much to dry clean except for a trench coat which I have taken there twice. Well the coat has a belt buckle and the tag says to cover them in foil. Ok, so a no-​brainer for the cleaners. I mean this is their business, right? Well not exactly. I did not mention this to them the first time and the second time when I did they forgot to cover the buckles. Uh hello!!? Do you not do this every fracking day, all day?! If I can read a label and find out about the care instructions, isn’t this something you should either do or already be aware of? When a buckle or other ornamentation on a garment isn’t covered it can be damaged and over time fall apart. Just like the buckles on the coat. Thanks Sanda.
If you just need something cleaned then I guess Sanda is alright but as far as communicating specific instructions and having them actually pay attention… not sure if it’s worth the effort.