Jos A. Bank

Summary: worst customer service ever.
I ordered a coat two days before Christmas. They promised delivery by Christmas Eve.
The coat never arrived.
The next week, I called to find out what happened. They apologized, and didn’t know why, but the order had been cancelled. But they promised me they would get me the coat. A week later, they call and say the coat is in. At the same time, I notice that the first order, that they had cancelled, was still charged to me on my credit card.
So I drive over to the store and they are unable to issue a credit for me — they say to dispute it with my credit card company. As if I don’t have anything better to do with my time. On top of that, they couldn’t find the coat they called me to come get. I was furious. I went back home and they called me, saying they’d found my coat. I didn’t go back — I’d already wasted an hour.
So in the end:
1. They ruined a Christmas gift
2. They were unable to remove the charge for the order they cancelled
3. They wasted my time by calling me to come in to pick up a coat that wasn’t there.
Yeah, that’s about the worst customer service I’ve ever received. I won’t be going back.

If you are going to take the time to write a less than positive review, you should also correct if the situation warrants. I went into Jos Banks this morning to return some things I bought online. I dealt with Mark the Manager and another gentlemen. The service was really great. Prompt and took care of the returns even though my receipts were messed up. Whole different vibe here, customer focused and service oriented. Really seems like a totally different place and I will return. Joseph Abboud (?) suits are sold there now. If you need a suit for any occasion or budget, Mark will help you get the right suit. This is awesome because I don’t have to go to the city Jos Banks anymore!

Wedding emergency resolved! Thank you for your help on this lovely Sunday when all the dry cleaners are closed. Mark and mysterious lady tailor in the back, you are the best!

I’m only giving two stars because after calling the manager Mark out on his attitude he then started to help out the boys and i. As soon as we walked in we received an awful look by him. I guess because our casual look wasn’t good enough for him. The boys said they were looking for a suit. He didn’t bother to help measure the boys and when another employee approached us he told us «we’ll figure it out» as we browsed the suit rack… I am so appalled. I wanted to leave right away but we decided to put him to work and make him measure everyone. I decided to talk to another employee at the front desk and even he was shocked on his behavior… He should never judge a book by its cover… I will be contacting cooperate.

I walked in here late one afternoon looking for a simple suit for my friends wedding on the 23^rd. As soon as I entered the door I was greeted by Brian and David. Both very friendly and professional gentlemen. I worked with Brian who realized I was on a budget and picked out the perfect suit for me for an amazing deal. He took my measurements and had the pants sent in to have a half of an inch taken out on the waist and the pants hemmed. I was AMAZED by how fast it was finished and will definitely shop here again. Brian sure knows his stuff and was a great help!

I have heard the ads on KCBS for quite some time; Joseph A Banks seemed to be a great place to purchase a suit. It was my son’s 19^th birthday, and we wanted to buy him a suit, or possibly two, he is an economics/​business major at Saint Mary’s College in Moraga, and needs to dress accordingly for venues that he attends. As we walked in, a gentleman approached us, I let him know it was my son’s birthday and we were looking for a suit for him. Not even a «happy birthday», just a «what size are you», I said he is a 38R, another employee said he would be a 38S, and the salesman took him to a rack. He tried on a couple of jackets, ended up with a 38R, had him go to the dressing room to try on the pants. When he came out with the pants on, which fit OK, the salesman came up and told me what I owe, as if I have already agreed to purchase the suit. I told him we needed a few minutes, I spoke with my son, the salesman never asked him if he prefers two button or three button or double breasted. Two other salesmen were arguing about another customer and whose fault it was that a previous sale was lost. At no point did someone inquire about the jacket or pants being tailored. I have never had such deplorable service. I am absolutely amazed this place is still in business. Suits that were on sale according to the website were nowhere to be found. The website certainly did not match the store, and I know that there are online sales vs store promotions, yet what was advertised as store promotions did not exist in this store. We left, went to another suit store, purchased two suits, three shirts, four ties, and a pair of shoes. This particular Joseph A Banks certainly does not care about the customer, and certainly is not concerned about their level of service affecting their corporate organization. I will be sending this to KCBS, as I know they are concerned with their reputation in regards to advertisers on their station. Additionally, I will let all those that I know to not waste their time at the Mill Valley Joseph A Banks.

I got exactly the suit I was looking for here at an incredible price.
Petre helped me find exactly what I wanted and worked with me to make the right adjustments. I came in on a Monday and told them I needed the suit by that Wednesday. They had the suit ready with all tailoring complete first thing Tuesday morning. The suit fits great and I could not be more satisfied with the experience.

David is making a difference at JA Banks! My first review of this store indicated that our experience there was less than stellar. After going back this weekend to purchase several tailored slacks for my husband, we had a totally different experience!
David greeted us upon entrance to the store, introduced himself and made himself available to guide us through finding what we were looking for. He was personable, knowledgeable and even went above and beyond to help us get the best discounts available to us that day.
So glad this salesman is making a huge effort to change the reputation of this store. So, if you go looking, ask for David! And tell him we sent you!

We were surprised to find that Jos A. Banks rented tuxes. We found that it was the most affordable place to rent a tux in Marin or SF. They have great deals on simple prom tuxes. The assistant manager Mark, went above and beyond to help us after the tux ‘went missing’.

Bought a tux there and the sales reps were knowledgeable, efficient, and courteous. They performed alterations in 24 hours. It was a great value all the way around!

This is a review for this store front and their phone customer service rep.
First the store. I was assisted by a man named David, who seemed to be having a bad day or as some of the other posts note, is just a little passive aggressive. Was just looking for a pair of shorts I had ordered online, but needed a different size. I didn’t know any product codes and couldn’t find the email confirmation in my phone, and all of this seemed to really annoy him. After a few minutes searching through the store and realizing my shorts were not available in store, we needed to search for an alternative. He said he could not call other stores because he had other clients he needed to call, and he had been there since 10am already and he was going home early that day (10am! wow, and it was already 4pm, how does he do it??). Anyways I agreed to call the other stores myself and somehow that made him annoyed with me. I left and paid extra money for 2 day shipping to not deal with that store anymore.
Then, the customer service line I called. Lady picks up phone and asks how she can help. Let her know that I needed to check the status of an order I placed… … …cricekts. She says, yeah ok. I said, did you need any info from me? Responds, yeah, your order number. How am I supposed to assume that’s what you need if you don’t say a word. In the end I found out that if you order something online on a Tuesday, and pay $ 15 for 2 day shipping, it will not show up Friday. Apparently we customers should also know that it takes 24hrs to process an order, then another 24hrs to ship.
I didn’t realize how good customer service at Mens’ Wearhouse is until I reaized how low the bar was.

Nice enough employees but either super passive aggressive or just not following what I was laying down– I walked in and asked to be fitted for a suit. It was as if I had asked to have them weave the fabric and tailor the suit to within a mm of my actual size. A look of panic descended over their eyes…“Well which suit? What brand? What style?” They parroted. Me: I don’t know. How about you get my measurements then I’ll have a look.
Alas, the men of Jos. A. Banks weren’t having it. Get the tape measure son!
Maybe amotivation had hit by way of a certain smokable and edible product. Hard to say. Had better luck at Norstroms.

I’ve been in sales management for 30 years and it’s easy to see this store has some real issues. There’s a world of difference from these guys and Men’s Wearhouse. I bought two suits around the Holidays and within one week, both pants had the thread unravel in the most embarrassing place. One pair of pants also had the thread unravel on one of the cuffs. You really do pay for what you get. Here it’s cheap. When they didn’t have one suit I wanted in stock, they attempted to order it. David tried to locate it on the computer and was getting agitated when he couldn’t find the suit. It also didn’t help when he initiated a phone call to complain about his work schedule while looking for my suit on the computer. How unprofessional is that! You would think the store would conduct business more professionally given the area is more high end. I spent over two hours in the store and didn’t have dinner because it was so late. Excuse my ranting. But, this store is being mismanaged and they give the impression that they don’t care to help the customer.

I went in last Friday and ordered 4 suits for the price of one. I dealt with a gentleman named David. He was very fast, efficient and extremely knowledgeable about various brands and how they fit. I was in and out in under an hour and I love my new suits! Thanks David!!!

We came for the suit sale. Had a sales person helping us he did not know his merchandise nor his sale list. My husband and I ended up on my smart phone to check prices and the suits that the guy said were not on sale actually was (kind of embarrassing for him). We bought 2 suits paid extra for the faster shipping. When he came in for the fitting the sales person was hemming and hawing about how long the tailoring would take to be ready then proceeded to talk about pricing for the tailoring. Maybe things have changed but usually for men’s suits the charge of a pant hem is usually included. They wanted 120 dollars for the 2 suits or 56 dollars for the hemming of the 2 pants. Expect to waste a lot of precious time with not so customer friendly service at this facility.

My husband is 62 and wears a variety of brands. If you’re looking for classic
menswear this company is great. The clothes are really inexpensive but, frankly, they look good. Since most of the designer’s are manufacturing in China, anyway, I can’t see any real difference in quality between these and some Michael Kors we’ve bought.
If you mix and match with your ‘real’ designers, no one is the wiser. The staf in this store is very helpful and knowledgeable. If your a hip young hottie, this isn’t your store.

Great shirts for travel; everyone seems to hate all the clothes I’ve bought there, saying the style, fit and colors makes me look like an old man

My husband works with a firm where he must where a suit and usually, we shop at department stores such as Neiman Marcus or Barney’s for business fashion. This time, after stopping in the Strawberry area for a nice lunch, we discovered this Jos A Bank store! Neither my husband nor I knew it was there but my goodness am I glad it was. The gentlemen inside the store knew my husbands size before measuring! It was a memorable experience. We picked up some of the most stunning suits that my husband pulls off nicely, thank you Bank!

I stopped by today to check out their holiday sale. I normally do not shop here as I generally buy Z Zegna suits and Hugo Boss clothes, but I thought I could stop by and buy a couple of accessories… Not.
Their items were just not very impressive… more of a shop for my grandfather.
I enjoy Italian-​European cut fitted clothes with an aggressive trendy style.
I felt out of place… this store would be a good fit for a conservative culture
in the Mid-​West or South. Not cosmopolitian or edgy.

Visited this new location for the first time today.
They had a 50% sale and Allan Sanders took care of me.
The quality of the clothes seemed pretty good for the price.