Dental Ease

My husband and I both come to this office and it’s a pleasant environment. Everyone there are so nice and welcoming. They actually care and make sure you are getting the best service they can give. I would recommend this dental office to my friends.

This is the best dental office I have ever been to. The staff is outstanding and they really calm you of any worries or nerves. It’s a super convenient place for all of your dental needs, may they be a simple cleaning or an oral surgery.
Krista in the front office is very organized and personable and makes you feel welcome from the first second. Melissa, the dental assistant I have personally dealt with, is incredible. She talks to you as if you’ve been friends for years and is very knowledgeable when explaining all procedures. Dr. Ng is great and gentle and is very efficient with his work. I also got to meet Dr. Sun (their in-​house oral surgeon) when I had two wisdom teeth extracted. I was terrified but he calmed me and explained the process step by step and my extraction was completed before I even knew it.
I have seen people of all ages come to this office and I am excited to continue my relationship here. This is a great place and makes you not fear the dentist! If you’re looking for a new dentist I highly recommend you try them.

Came for an appointment and arrived 10 minutes late, my bad, but they could not see me because the dentist and hygienist had plans. Rescheduled for a date a couldn’t make. Made another appointment arrived on time, and now 15 minutes later I’m waiting on them.

We recently tried this dental office after being recommended from a friend. We were quickly acknowledged and welcomed as it was our first time. My fiancé and I needed check ups and cleaning. I had noticed my fiancé has been grinding his teeth and we wanted to get that looked at while we were there. Krista was first to help us through it all. From questions, our concerns, getting set up to get his molds and how to properly use the mouth guards to his benefit. We are definitely coming back! Our teeth look great; his grinding at night is substantially less and I get to make fun of him when he has that thing in his mouth. All good to me. See you guys soon.

My family and I recently went to Dental Ease and had a great experience with this practice. The front desk is very knowledgable and helped me step by step in getting an appointment for me and my family. This office a pretty high in standards when it comes to dentistry. I would recommend this practice to all, especially my family and friends. Krista Rocks!!!

Having chosen the wrong insurance plan, I was stuck with having Dental Care USA until the next open enrollment period. I finally decide to try Dental Ease because of all the positive reviews. I called in in April and was told I needed to change my provider for the month of May in order to schedule an appointment. I do so, but as May comes around I call back countless fo times to make an appointment, but they do not answer. When I say countless, I do mean at least 2 – 3 times a day. I was finally able to reach them a few days ago, and they informed me that they do not have an availibilty for several months out. I asked the receptionist the reason for it, but she was not able to give me an answer. Instead, she put me on hold and gave me the next avaialble date which was the end of June. On top of that, the first appointment would only consist of x-​rays. A teeth cleaning would require a separate appointment. Who knows when that would be. If I knew prior, I would not have chosen this dental group! I don’t understand why it is so hard to get an appointment at this place, but I will take my business elsewhere. They never answer anyways. The dentist may be amazing, but their staff is not.

I have been a patient for a few years now and have no complaints. I once had to do a last minute appointment reschedule and Krista was very accommodating (considering they’re typically booked months in advance) and had me seen the very next week!

Not sure how, but my new crown came off a few days ago. At 1am, after a long shift at work. I called and left a message for Dr. Ng, and didn’t hear back in the morning. Called again, and left another message. Finally got a call back and I was in the exam chair by 11:30. The crown went in the sterilizer and it was back on and I was out the door by noon.
Very happy with Dr Ng and I can’t believe I just said that about a dentist.
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Only complaint is that it can take a month (sometimes plus) to get a cleaning appointment. To me this is quite odd.

Excellent customer service by Krista… well, by ALL.
Dr. Ng was patient and throughly explained all procedures as well as a care plan for complex dental needs. My only wish is that they would be closer to home :)

I came to Dental Ease after having some bad customer service experiences at Bronzini. The team at Dental Ease is so nice! They’re warm, friendly, and accommodating. I felt really relaxed going there. Dr. Ng took a look at my teeth and did part of the cleaning himself. Krista, who took several of my calls, also ended up finishing the job. I also spoke to Gina, who is there part time and helped me with my insurance.
In all, the team seemed really relaxed, close-​knit, and competent. I actually enjoyed talking to them and am relieved that I finally found a good dental clinic in the Millbrae area!

Came in for my regular check up. The staff is always nice. Its wonderful that they remember your name as you walk in. :)

I started going to Dental Ease about 6 years ago when Dr Jabr was there. I have always been extremely scared of dental visits due to trauma from a dentist I had when I was young.
Plus I’ve suffered from anxiety. But Dr Jabr and office manager Krista were more then understanding to my issues and have helped me feel incredibly comfortable during each visit /​procedure. Even after Dr Ng started working there, he (very patiently I may add) put up with my constant nervous babbling while I sat through my daughter’s procedures. I tend to say anything & everything with out thought, a very embarrassing & annoying side effect that occurs when I get anxiety. But neither Dr Ng or the staff showed any judgment or aggravation toward me.
Krista has also made fallow up calls encouraging but with out pressuring me to come in for my dreaded & way over do root canal. All in all everyone at Dental Ease has been so tolerant and attentively kind to me & my family. Giving us the best treatment & making sure we have little to no out of pocket costs.
I only hope for their sake I don’t cry, babble or vomit when I come in for my root canal.
But if I do I know they will be right there consoling me, laughing at my nonsensical chatter & holding back my hair.
I highly recommend Dental Ease!

I was greeted by a friendly office manager and dental assistant. Dr Ng was attentive and did a great job explaining what I needed to have done. I highyl recommend this group for Dental Care!

I have been a patient of Dental Ease for several years and can provide a fair assessment. Initially, I appreciated Dental Ease taking my dental HMO insurance and they are open on Saturdays, so I signed up.
1 star off: During my first visit with Dr. Jabr, she told me that she does not do cleanings on the first visit. This is really weird, because every other dental office I have been to does. She told me that I must re-​schedule an appointment for the cleaning part, and the first availability would be couple months away. I pleaded with her because I work full-​time and it is already inconvenient to miss a half day of work to go to a 45-​minute initial dental appointment. She agreed to it that time, but made sure that I appreciated the «exception» she did for me. I guess I should be thankful for that?
1 star off: For my next visit, knowing that their appointments schedule couple months out, I booked an appointment way in advance. During my next visit, a new dentist came on board named Dr. Shieh. He was kind of incompetent when it comes to dental cleaning. He sprayed water all over my face and even left instruments in my mouth while seeing another patient.
1 star off: For my next visit, again, I scheduled my appointment way in advance. I was reassured that Dr. Shieh is no longer with the group and Dr. Ng has came on board — great! A day or two before the appointment, I called for a completely different reason, but mentioned that I have an upcoming appointment. It turned out that they had canceled my appointment without telling me! Carolina, the receptionist, told me the next appointment is in couple months. At that time, I was very pregnant and wanted to get my dental cleaning done before the baby came, hence I planned the appointment way in advance. Besides, it was their mishap to cancel my appointment anyway. They ended up squeezing me in, but after much arm wrestling.
1 star off: Couple months ago, I called again for a routine cleaning appointment. Carolina told me that they don’t have anything until next year, and it was on a random weekday that is very inconvenient for me. She suggested I take the appointment anyway, because it would be a full year out from my last cleaning if she gives me an appointment during a day that is actually convenient for me. Okay… I inquired about Saturday appointments, but Carolina said they do not have cleaning appointments on Saturdays; the office designates only a few spots during the week for cleanings.
This has been such a frustrating experience. My dental needs are pretty basic, just 2 cleanings per year, and Dental Ease cannot provide this. Since I cannot get a cleaining appointment until a year after my last one, I am looking to find a different group.
1 star extra: Krista, the office manager, is wonderful and holds the office together. She explains things clearly, especially when it comes to insurance issues, and is very helpful to minimize a patient’s out-​of-​pocket expense. Without her, I probably would have switched much earlier. Krista, you should be a dentist! :)

I have had nothing but good experiences at Dental Ease. Dr. Ng does a fantastic job; I have had to have two crowns and of course the regular cleanings & exams. Everything is done in a professional, caring manner and I am never in pain. Dr. Ng takes the time to explain things and really listens to your concerns. Krista, Melissa & Carolina do a great job with dental assisting and office management.
It is with great pleasure that I recommend Dr. Ng at Dental Ease.

Took my daughter to Dr. NG about her cracked molar tooth. Here is Dr. NG’s replied: «I wasn’t train to extract teeth. You’d have to see a specialist for that and your insurance is not covered. The consultation fee is $ 150 and the extraction is $ 100. Total of $ 250 from your pocket.»
I looked at him like, «Wow, you are a certified DDS and you tell me that you don’t know how to pull a baby tooth? What did you learned at dental school? Are you really board certified?»
In summary, this DDS is very stingy and ALL about money. We refuse to go back unless we have plenty of money to feed him.

Just started coming to Dental Ease and I’ve had a great experience so far. Had a tooth that needed a root canal, so they set me up with an emergency referral and came back for a filling. Dr. Ng and the rest of the staff are very friendly and informative.
The filling feels great, no pain and took no time at all to complete. Recommended them to a co-​worker as well.

I am more than happy to modify my review based on the following:
I am appreciative of Dr. Ng’s dignified reponse to my nasty review. He even had his office call me to arrange a meeting to go over his findings and treament plan as well as what could have caused the pain with my husband.
After discussions with our other denist, Dr. Ng could not have caused the underlying issue with my husband. The exam mostly likely aggrivated it and caused it to surface sooner. Its very hard to see an infection when it is at the base of an old root canal.
As far as my dissapointment with the way the office responded to the issue, they have made up for it with their diligent follow up.
Thank you for making the effort and reaching out to us. You can tell a good doctor not by how they treat you while you are there, but if they follow up to make sure you are okay afterward.

The first time that I have left a dental office without bleeding gums!
Yes, I floss. I brush twice a day. I work out and am generally quite a healthy person. But for some reason I have put up with bleeding gums at every dental cleaning of my life. Perhaps my strict Asian upbringing (learn to endure the pain, son!) had something to do with it? In any case, Dr. Ng had my teeth nice and cleaned, all without any of the sensitivity or bleeding I had in the past.
Impressively clean, comfortable office with modern dental tech. It’s a bit feminine but hey, I’m into that! Must be the wonderful staff — Krista and Kristina are lovely, friendly, and very responsive when I need to change an appointment etc.
On top of that, Dr. Ng made me feel very comfortable and explained all procedures and options thoroughly — no pressure at all, it’s obvious that he wants to do what is best for my teeth. He knows his stuff and I trust his opinion. Even better, he takes my insurance and my copay is lower than before.
What else can you ask for?
notes on a return visit — Ryan I’s water-​facial fiasco below definitely didn’t happen to me. Though the office did mention something about another dentist (Dr. Shi?) having to leave the practice — maybe it was that guy?

Unfortunately, we had to switch dental offices because a new dentist (not Dr. Jabr) started to do our cleanings. Clearly, the new dentist was very raw. He didn’t seem as careful as other dentists I’ve been to in the past. During our cleanings we would get splashed with water all over our faces! After the last visit, in which we received the unwanted water facial again, we decided that it was time to look elsewhere.
The office in general, however, remains really friendly and Krista and Dr. Jabr are absolutely wonderful. It’s really too bad that they started using this new dentist.