Bed Bath & Beyond

Since we come here so often I guess it’s only fair to write a review. First you have to love their 20% coupons… they NEVER expire. We even went into the store to make a purchase from their online website. The person that helped us applied the 20% coupon for us without us even asking. She just said to «go ahead and save your coupon ». That was great customer service.
Their store is at the Mall entrance so it’s easy to park, pop in and get out quickly, coupon in hand of course.
The stores are all very large and they all have a terrific selection. It’s a great place to pick up things for your house and great to find gifts for others.
I’ve found the staff to always be very helpful and feel their customer service is great. They go out of their way to help you. This includes the people out on the floor as well as those at the registers and customer service desks.
It’s definitely the place to come if you are looking for kitchen, bath, well just about anything related to the house. They have a large selection of sheets, bedding etc. There is also a large selection of personal products, shampoo, lotions and the like.
It’s definitely worth a trip!

No thank you bed bath and beyond Jenn really took the beyond out of bed bath !!! So I originally purchased a steamer I paid $ 130 for a $ 150 steamer (rowenta precision garment steamer) the box said good enough for commercial. So I spent some time looking for a 20% off coupon before purchase. Who doesn’t want to save money right? This machine I believe came out defective because it wouldn’t take the wrinkles out of my polos for work (cotton/​dri-​fit). Finally I take the time to return the device. After receiving the refund on my credit card. I came back to purchase foot soaker with heat (69.99) 2 as seen on TV cups to drink and eat from for the kids (9.99×2) 1 sole magic foot scrubber (2.99) 1 eco collapsible meal kit (7.99) 1Godinger Dublin Crystal Westbury 3-​Gallon Beverage Dispenser (69.99). I came back to purchase more then what I did the first time. When I handed her my old receipt to explain I had previously done a return with a coupon. She looked at me and said what do you want me to do with this? I said can you give me my coupon or any 20% off 1 item like the one I used on this return 4 days ago. She said the codes expired and there’s nothing she could do. I said yes there is you can give me my 20% so I can pay and go. She said to get another coupon and come back. I didn’t like her attitude at all so I looked at her trying to process why she is so hostile and she asks me if I’m going to buy or not. I’m still in awe I say no thank you Jenn. before I finished saying her name she was snatching the stuff off the counter and waiving me away. PLEASE TAKE YOUR BUSINESS TO BROOKSTONE. I will never promote bed bath and beyond to any of my family and definitely no more Christmas gifts from here anymore. If I wasn’t so busy I would grab a squad and stand outside this bed bath bath and beyond until she leaves retail. Please leave your outside life away from work do not take it out on your customers. Protect the brand even I know that.

Good luck finding parking at this stupid mall on the weekends. The best time to go is during the weekday.

Nice store for Kitchen items — very best store. Bed part — not checked much here. I stop by to buy smaller kitchen items here. Most of the time they send flyer for 20% off or $ 5 off coupon — I make use of them.
Sometime I feel items are costly — but those are not available with great quality in nearby location — better check it here.

Christina needs a better attitude at the registers and needs to smile. :(

I came here this past weekend to purchase a comforter set that was on sale. The employee that helped me said if I don’t see the size I wanted (from the table), she can go to the back to grab it for me. Well, I thought I grabbed the right one since it was on the table that states the same exact price that was on the advertisement. When I got to the cashier’s line, there were 2 cashiers. Unfortunately, they were both too busy talking to each other, rather than helping the customers that were waiting in line. After a while later, they finally decided to help me. The girl that helped me seemed pretty rude. There was no «hi» or «did you find everything you were looking for». Anyways, when she rang up my item, it was not the price that was on the ad. It was actually $ 30 more. Therefore, I gave her the ad and mentioned to her about the price. After debating with the other cashier, she finally decided to call for help. However, no one responded. About 10 minutes later, she randomly asked for help from another employee that just walked by. Another 10 minutes later, they said the size I wanted was out of stock. I told her that I didn’t want the comforter set that she rung up and she called for help to void the transaction. While we were both waiting for someone to show up, she said to the other cashier «I guess I’ll never leave» (while looking annoyed and irritated). After waiting for another 10 minutes, I asked her if she needed me to sign off on anything or could I just leave? She told me with an attitude «no, I don’t need you». I responded, «then I want my coupon and ad so I can get the right item from another store». The whole situation made me feel like an idiot waiting there at the cashier’s counter, not knowing what to do. I’m a potential customer that pays for her paycheck. For such a big chain store, I expect better service.

This is one of the bigger branches I’ve been to so far. It’s conveniently located at Great Mall. They have a lot of selections on so many things… it’s crazy. I came here to browse and look for a few things for my family and friends for the holiday season (plus Christmas shopping).
The store itself is huge and I literally circled around to see what I need or to find what my family and friends needed or wanted. I didn’t think there could be so many selections and varieties on things like towels, bed sheets, pots and pans, and so much more. I’m not really into the whole shopping for household and kitchen items, but this is literally the greatest store for these things and very affordable!
I am definitely coming back! I especially love those coupons you get in the mail as well.

Terrible customer service. We asked a lady for help and she said she’d come back. She came back after about 10 minutes of waiting and gave very little effort to find what we were looking for.
I understand that it’s a busy time of year, but it was no way to treat your customers if you want them to come back.

Today was apartment furnishing day because I have been holding it off for awhile (mainly because I didn’t know what I would like). When coming here and comparing the prices from my wishlist online, this store won! To add, the quality and selections was organized and had well thought-​out merchandise! For example, a plunger AND a toilet scrubber in one stand?! Mind Blowing! A California shaped-​cutting board made out of bamboo?! The little things :)

I’m such a B! Came in to purchase some trays and basically yelled at the manager for a price difference after going thru that she gave me the discounted price! I feel awful but she was really nice about it! Ofelia you had great poise as I stood there and argued my case! Great example of top customer service!

First time here and for that matter, our first time the great mall. Very helpful staff and knew their innovatory very well. When we asked for the newest model of an appliance even though it wasn’t on display the helpful associate found it in the stock room for us. Even helped us by bringing it up to the register for us. Really a great and easy shopping experience.

Cool place with lots of goodies for the house and office. I left with a couple of items under 10 bucks total. A lot of the items were a little pricey; I price compare to stores like Ross etc. I like to stretch the dollar even if i can afford a 100 bedset.

It doesn’t really seem like things are cheaper here. CL wanted to get some damp rid because we live by the beach and our house is old so we try to get the moisture out of our closet room. Of course we forgot to bring the 20 percent off coupon so we couldn’t get a discount. I like looking at all the kitchen gadgets they have here but everything seems just so overpriced.

The day was December 18^th of 2012. Due to my crazy work and busy life schedule, I had limited time left to Xmas gift shop. One of the hardest person to find the right gift for is my Mother because I always want to get her what she can actually use and not be just any gift. I suppose with all the past years of giving her gifts on Bday, Mother’s Day and Xmas, I was beginning to run out of good ideas. Then hold and behold, I saw a great gift through the front entrance glass display of Bed Bath & Beyond as I was shopping through the crowded Milpitas Great Mall: The Ucomfy Leg & Feet Massager. This would make a great gift not mainly for my Mother but for my siblings whom visits my Mother’s place often. I mean, who wouldn’t like a leg and feet massage, right?
However, one problem: when I went to ask this very friendly cashier (Mark) the price and if there is a new one in stocked to purchase, he checked the computer system and said none showing available at this location. He told me there is plenty listed at the Eastridge Mall location. I was disappointed to hear this because I had to head to work soon and would be an inconvenience for me to go to Eastridge Mall on another day before Xmas. Mark then went to the back and did a physical stock check and unbelievably, he managed to find one last Ucomfy Leg & Feet Massager. I was super happy to see Mark bringing out the big boxed item, but one slight problem still: it was an opened box because it was a previous return. Mark assured me that this item although returned, is still brand new (it looked brand new to me) and suggested that I simply buy it now and if any problem, either exchange it for one of the many new ones in stocked at Eastridge Mall or simply get my full refund with my receipt. He even made sure all the accessories and manuel were in the box and nicely repackaged before retaping the opening as though it appeared brand new and unreturned. MARK WAS SUCH A SUPER NICE GUY AND TREATED ME WITH SUCH PROFESSIONAL CUSTOMER SERVICE, I took up his advice and bought this massager.
After I came home and online researched price comparison, it turned out I paid a great price for the Ucomfy Leg & Feet Massager. I also tested the massager and it worked great as well. Of course, I unzipped both easily removable leg/​feet pouches and washed them clean before repackaging the massager and gave it to my Mother on Xmas Day. My Mother was very happy to receive this gift, as did couple of my sisters and my little niece trying out this massager. THANK YOU AGAIN MARK. YOU MY MAN, SHOULD GET A RAISE FOR GOING THE EXTRA MILE WITH YOUR CUSTOMER SERVICE! Can’t wait until May 12^th of 2013 to come around for Mother’s Day… gonna love gift shopping again for my Mother. Haha! ;-P

Went in today to experience a gift we received as a wedding gift. I only needed to exchange part of it thought, and I was not about to bring the entire set in when I cannot carry it and I know they sell it piece by piece as well. When I went up to the counter the lady at the register never never acknowledged me even when I asked her if she was open she still didn’t turn around. After waiting for her to decide she was done looking at coupons she finally turned around and told me I should have brought the entire set in, the manager came over and exchanged the pan super quick but even she didn’t say anything to me.

Decent product availability for basic household essentials and knickknacks for those that love to fix up their residence and/​or a kitchen nut like myself. I bought a shower curtain, shower curtain liner, a pretzel thingy, and something else but I forgot what it was. I blame old age for the memory loss.
I would not suggest coming here for your household shopping unless you don’t care for sales at Macy’s or at places such as Target. I was at the mall because my plans were diverted (I intended to hit up Japan Town for some candy but ended up refraining myself due to my diet drill sergeant). I got what I need and if I recall accurately, prices were similar so it’s a win-​win situation for me.
The clearance/​sale rack is a joke. Why in hell would they try to sell items that are ripped or broken? I would not want them if it’s for free. Hell, I’ll pay you to get it out of my sight.
Lines can be a grueling process. Service was good.

I stopped in to buy a last minute present for the wifey before Christmas. Thankfully I opened the box and checked inside before purchasing. Multiple components were missing and it looked like another customer had rifled through the contents. I set the box down and wandered around the store for 10 minutes trying to find someone who worked there to check on a complete unit in their stock room before walking out in frustration. There was nobody on the floor to assist and a couple of cashiers up front chatting away so we decided to take our business elsewhere.
Thanks for saving me the trouble and my $ 200, Bed Bath & Beyond.

Holy incompetence!
I dropped by to pick up a bridal shower registry gift. I was under the impression I had reserved it online for pick-​up (I even entered all my credit card information), but it wasn’t waiting for me when I got there. After unnecessarily printing out the entire registry, the cashier made an associate fetch it, which took longer than it should’ve.
One plus – the complementary gift wrapping for bridal registry purchases, although the only option was purple/​white (not conducive to a pink-​themed bridal shower).

Not the best customer service. I went in around 5pm on a week night. It was pretty dead… probably me and 2 other customers. Workers watched me walking around looking for things and never once asked if they could help me. When I purchased a few items, they were bagged and before I walked out the bag ripped. I asked for another and got the eye roll from the cashier. Really?
I would also ask for other scented items aside from Yankee Candle, they used to have other varieties. Also, bigger variety of sheets. Most are crappy in quality and I can never find the espresso brown color I need. Bleh.

I was in here yesterday trying to kill some time with a friend of mine and we would walk over to certain items to see what kind of a price range we were looking at… ridiculous!!! $ 60 for 400 TC sheets?! I’ve seen WAY lower at other stores!
We passed by two employees and were even browsing within inches of them and neither turned around to ask us how we were, greet us, or as us if we needed help. One guy knew we were behind him and didnt even bother to turn around, he just turned the corner.
No wonder I don’t shop here.