Bose

Absolutely awesome customer service! Jay is great. My headphones had a freak accident and he was able to do me a solid. Extremely satisfied with the product and customer service.

Pretty good place to buy speakers after visiting them like 8 times I bought my home theatre system there. The point is that, though they knew that I wasn’t buying it that time, they still spent time with me in explaining me everything I had asked. Not many shops do that. They have pretty good products deals for the holiday season.

Johns the best, always ask for him

Big disappointment.
Horrible customer support.
I went to return a Bose Sound LInk 3 speaker system («factory renewed unit») and was appalled by an aggressive, inexperienced, completely assuming store manager;

First of al — it seems like a ponzi scheme to me and I did not expect this from Bose. When I was shopping for a bluetooth speaker, I had not done any research and walked into the store just to check the products while at the mall. The salesmen did great job by mis-​informing by saying I have 90 days for full refund. I remember saying him few times and it gave me the comfort to buy the factory renewed unit.
Soon after bringing it home I realized the unit was not even properly assembled. At the back side I could see misaligned sockets. I played 3 times and was not impressed by the quality. I packed it back in the box the same day. It was sitting for the last 40 days in the box and I had been trying to make a trip back to the store to return it. but life happens and finally i was able to go to the store.
I was bluntly told that its a 30 day return and I was late by 10days and nothing can be done now. After about 3– 4 minutes of discussion, the ass manager said he can give store credit. I asked I want a refund as I was sure I will not be investing or buying any bose products in future (I got an exceptional wifi speaker for half the price which sounds much much better than sound link) and requested a full refund. I was referred to call customer care. and it was going nowhere and thats when I asked to speak to a manager.
This guy is not fit to be customer facing or in sales, forget about manager. its a shame for customers to face this kind of attitude coming from a sales person who is rude, aggressive and absolutely has no people skills.
More surprisingly the assistant store manager and store manager differed in what then can do. They said 2 different things. The assistant manager said he can give store credit while the manger said he cannot give store credit, but only can exchange (right then and there at the store). When I told him that the assistant manager had said the policy is to only give store credit, he backed out and let me get the store credit.
How can 3 sales people tell me three different «policies»?
BOSE — get you act together and get your crew lined up so they all speak the same language/“policies” and dont fool customers.
The bad part is I am stuck with ~300 $ store credit :(

Went in because we were having issues with my system. Thank you Jay for getting our system running again — Loved the service

Nice personal, good service. I had a headset bought in a different country that for some reason one of the two sides stop working. They help me a lot as I was in a rush to get a fly and they change for me the one with the defect for a brand new one. Many thanks!

I have purchased several products from Bose and they have been fantastic. Most of these were obtained through their web site, but my recent purchase (a soundLink blue tooth speaker) was made at their Milpitas store in Great American Mal. The service in the initial purchase was superb. All of my questions were answered and I much to my surprise, I was able to take advantage of an offer to upgrade my earphones in addition to the speakers at a great price. I had some problems during the warranty period which required two phone calls and a visit. Jay, the Bose rep at the stores was extremely helpful and patient during this whole period. These are very knowledgable professionals with a great line of products. In the future I will purchase my Bose products from this store even though it is not as convenient as as the web.

Good customer service; was looking at a sound system and the gentleman who helped me knew what he was talking about. He even told us that he has a newer model at the back that is not currently in display (SOLD!). I just wish they had more selection… items are pretty limited in this location.

Even for horrible places I had given atleast ³⁄₅. Over priced products with appalling customer service. Not worth it.
I purchased a product returned for refund and they are claiming it is the banks fault well I sure as hell did not see the transaction. And they are asking me «the customer» to call customer service. What a load of crap.
Seriously I need to go the bank and ask them disgusting. I will never buy Bose again.
I wanted to rate 0 but Unilocal is asking so unwillingly I select 1.
I am sorry for rating Bose so low, i changed my rating to 1 from 4… and in hindsight the customer service was good… I did get my money back, but the posting was done on the same day i purchased (Say i purchased on ¹⁰⁄₀₅ and returned on 10/​11, they posted the refund on 10/​05, may be it is BOFA, that did it confusing banking) … However i still think $ 170 for a head set (no matter whatever noise cancellation or MOS) it is still too much :).

great deals are to be had here!
the salesperson who i worked with really took time to sit down with me and answer all the questions i had between two models of wireless speakers i was looking at. i was even brought into their test room to listen to both models at full volume so as to simulate how the speakers would sound at home.
don’t be afraid to ask questions or ask for suggestions, the sales people here are well trained in customer service.
i ended up choosing one speaker which i got at a 25% discount!

BOSE
The service here is phenomenal, as the sales people really know their stuff. They explain everything in layman’s terms to us who are not well-​versed in sound quality and audio optimization for our home entertainment systems. Sometimes, there are great deals to be had at this store. Sometimes, there are returned products that are fully tested to be resold at a discounted price with full warranty available.