J.Crew Factory

Milpitas, United States

4.2

Open now

20 reviews

Accepts Credit Cards

Contacts

QR code, vCard

Telephone:
+1 408-942-6477
Website:
stores.factory.jcrew.com
Address:
447 Great Mall Dr Space 528, Milpitas, CA, 95035
Nearby public transportation stops & stations:
0.2 miGreat Mall/Main
0.6 miMontague
0.9 miOakland & Montague Expressway
Categories:
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Bussiness info

Accepts Credit Cards
Yes
Accepts Apple Pay
No
Parking
Private Lot
Bike Parking
Yes

Today

Today 10:00 am – 9:00 pm
Open now
Local time (Milpitas) 10:46 AM Wednesday, June 18, 2025

Business hours

Monday 10:00 am – 9:00 pm
Tuesday 10:00 am – 9:00 pm
Wednesday 10:00 am – 9:00 pm
Thursday 10:00 am – 9:00 pm
Friday 10:00 am – 9:00 pm
Saturday 10:00 am – 9:00 pm
Sunday 11:00 am – 8:00 pm

Description

Specialties

Get classic J. Crew style from J. Crew Factory. Buy discount men’s clothing, women’s clothing, and kids clothing. Find great deals on sweaters, dresses, suits, shoes, accessories and jackets.

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20 reviews of J.Crew Factory

No registration required
Place rating: 4
Cupertino, CA
decent quality on the v neck t-​shirts. i bought a dozen, 6 blacks and 6 whites. simple color. i am happy. :)
Place rating: 2
Redwood City, CA
not really the best place to pick up bargain, imho. i stopped by here to look for jeans on sale, and while i saw quite a few styles and colours, the price tag was quite high for all of them… close to $ 100, even for factory/​outlet prices! although they had a coupon circulating the store for 20% off with a new application for the j. crew credit card, the final price would still be on the high side. i’ve actually been to a regular, non-​factory/​outlet store at other malls and seen jeans on sale with an additional discount bringing the final price down to $ 40 or $ 50, which is a steal for j. crew jeans! will probably pass on shopping here going forward…
Place rating: 3
San Jose, CA
Great place to find affordable spring/​summer clothes, such as basic color cardigans and tank tops, but make sure to try them on as there are inconsistencies even with the same sizes.
Place rating: 4
San Mateo, CA
We love shopping here. My niece managed to get some sweaters, dress, shoes and me a legging here. We love everything we bought here. The legging is super comfortable. But I wish they have more sizes here though. What’s left on the rack are mostly size 00, 0 or S. You know not everyone are that tiny. Hope they bring in more normal sizes for people like us.
Place rating: 5
Sunnyvale, CA
Thank you to the Manager, Jennifer, and Markesha for helping me today with my exchange and other purchases. They saved me a trip back to the outlet and were so sweet and helpful. Thanks ladies!!!
I knew there was a reason I shop here and will continue to
Place rating: 3
Santa Clara, CA
I just wished the store and staff were more kid friendly. When I shop with my kids and I ask for help, the staff is slow in responding, often making me wait multiple times in line to buy something. I love jcrew except for that.
Place rating: 5
Milpitas, CA
Excellent customer service at this location! .Really liked the men’s Thompson Suit, but they didn’t have any in stock. One employee suggested that we could order in store and they would mail it to us for free.
We needed it by next Tuesday, but I didn’t want to pay the $ 25 overnight charge. I figured we could just risk it and if it didn’t come in time, my fiancée could just wear something else. However, Jennifer, the manager, said she would waive the fee. To also ensure that i would get the jacket in on time, she was able to find it at another location, and convinced them to overnight it FREE OF CHARGE! So considerate and helpful!
Thank you so much, Jennifer!
Place rating: 3
Redwood City, CA
My primary issue with J. Crew Factory stores is that the men’s selection is better than the women’s, in my opinion. I actually really like the regular price J. Crew clothing, but I can’t seem to find similar items in the Factory store, ever. The clothes that are here for women’s tend to feel a bit cheaper. The only exception is probably the chino shorts for me.
The men’s selection has some cute and nice dress shirts that aren’t terribly expensive, especially if the entire store is 50% off. There is also a decent slim fit selection here which is nice.
Place rating: 5
Mountain View, CA
Great layout, merchandise, organization, and prices.
and the BEST customer service!
I walked in 8:30 pm on a weekday looking for a specific dress in two specific sizes. Because the dress was a clearance item, there weren’t very many left in any of the stores I’ve been to. All I did was mention it to EMILY and she was so helpful. I never imagined that I would get such good customer service when it was just a clearance item. But Emily made me feel like a priority. Because this store is open later than other locations, she took down my information and said she would call the other stores the next day. On top of that, she was thoughtful enough to ask me for second size preferences.
Success! A store in Arizona called and arranged the dresses to be shipped.
AND! Emily called later to check that everything had been arranged smoothly.
CAN SOMEONE PLEASE GIVE EMILY A PROMOTION/​RAISE/​BONUS/​CROWN?!
Place rating: 5
Redwood City, CA
I NEVER buy anything from the J. Crew store. Instead I come to the Factory Outlet and surf the clearance racks.
This particular location is always neat and tidy, there seems to be a ample sizes for most items, and the employees are very nice.
I’m a teacher, and I didn’t realize they gave discounts to teachers!!! I’m so bummed to realize that now, but I’m definitely going to remember that the next time I visit!
Place rating: 5
Annapolis, MD
I am all about saving money; therefore, you should come to this store! Inside, you’ll find the greatest quality and prices in clothing that Great Mall has to offer. The style and fitting of clothes are suited for the modern age.
If you’re a teacher, student, or military member, you get extra discount on top of the discounted prices!
Place rating: 4
Fremont, CA
Loved it! The layout was great and you could easily see the items on the hangers and also disaplyed on the tables. I finally found the black cocktail dress I was looking for. J. CREW is the best place to go for classic clothing such as v-​necks and cardigans. Since this is the factory store, they have additional discounts offered on the sale prices, so you are getting a really good deal. The staff is also really nice and they have plenty of dressing rooms to try on the clothing.
Place rating: 5
San Jose, CA
For the QUALITY of clothes, it’s cheap (compared to all other similar)
Their changing rooms is not full of left overs
Customer service is AWESOME!
btw: Teacher and student gets extra 15% (I got that on top of the 40% sales they were having)
Place rating: 2
Cupertino, CA
It’s quite a mess here. At least for what I saw, sizes and styles were disorganized and scattered around. You’ll find the same clothes around the store and forget the shelves that state the sizes because the clothes in the shelf are not that size. Most left are XL and XS.
I just gave up. Every time I found a style I might like in the Medium shelf, it’s usually a XS. Seems to be understaffed.
Place rating: 5
Los Angeles, CA
Sure, the quality isn’t as good as the regular J. Crew store, but there always seems to a 50% off sale and all the items are cut just as well as the regular store. Definitely my favorite store at the Great Mall. The service is great, too.
Place rating: 5
Campbell, CA
Love J Crew merchandise & the Great Mall store. Sales associates were super helpful & professional. Especially Emily ! I realized day after purchase that cashier hadn’t taken sale percentage off & Emily took care of transaction over the phone. Keep up the great work Emily My new favorite shopping spot.
Place rating: 4
Mountain View, CA
I was super excited when I saw advertisements at the Great Mall that J Crew was going to be added. And now its open! Woo hoo!
It is located in neighborhood 2, near Last Call Neiman Marcus, BCBG, and Chipotle.
This location carries men, women, and their crew kids line. I’ve seen women’s shoes, jewelry, belts, bags, and socks. I don’t recalling them carrying men’s shoes but don’t hold me to it.
There’s a dedicated women’s sale section in the back near the dressing room. Staff has always been friendly :)
Place rating: 5
San Jose, CA
Oh shit, HELL. YEAH.
I freaking love J Crew. I also love clothes… but I especially love outlets that have great clothes!
I know you gentlemen out there need to up your game proper pimpin, and shopping at American Eagle ain’t gonna get you to the mountaintop. Neither is shopping at Abercrombie & Fitch.
Friendly staff, an outlet store that actually doesn’t have crappy outdated clothes, and a huge variety. Oh, did I also mention shit is always cheap here? Look, I love J Crew, and I would love to shop at their regular store at Valley Fair, but lets be real, YO… most of us are pretty broke. Well, a new college graduate is definitely broke (me…), and college students as well.
So up your game proper pimpin!
Place rating: 5
Santa Clara, CA
Gotta say, this is probably my favorite store in this mall right now. Quality of clothes is superb as is customer service. A worker named named lindsay, i believe, was very awesome and helpful looking for shirt size. She also told me that students got 15 percent when showing their id. I even came on black friday and the store was pretty much still clean and well organized. Kudos
Place rating: 4
San Francisco, CA
Finally!!! Great Mall now has a J. Crew Factory! I have been waiting for this day for quite some time. They have a lot a great stuff similar to the usual items you’d find in a regular store, like sweaters, cardigans, jeans, pants, blazers, shirts, accessories, etc. Since it’s a factory store they obviously don’t carry the same items as the ones they have in season but their factory line has awesome selections too.
Along with the women’s and men’s section, they also have a corner located at the back of the store that carries kids stuff. It’s a pretty small selection since it’s a combination of boys and girls but they have a lot of accessories for them too. They don’t have a sale section yet but hopefully they’ll add one soon! The store has select items that are between 20−50% off depending on what it is and it also has $ 5 – 10 off certain items.
Student discount works here also, so take advantage of that!