Kathy’s Cleaner

Wtf?! I’ve been standing here for 20 minutes at the front desk and nobody is heeerrreee! I need my clothes today i need it right now! I’ve been calling I’ve been yelling i can hear someone in the back moving stuff but noone is helping me right now! I just need my 4 pairs of pants back please please. Give me back my pants and i will never come here ever again.

She was very nice. My clothes look clean at least (I haven’t worn them yet).

I brought some tops to Kathy to alter their necklines and she did such an amazing job! Plus she’s such a darling and has the sweetest smile :) Highly recommended for alterations.

Very friendly Kathy, brought shirts many times before and also a suit, and results were all satisfactory.
Pricing for shirts, regular laundry and press, gets discounted the more you bring. I brought six shirts this time and it was $ 3 each. Not sure if that is normal pricing in this area, but def not cheap.
In any case, review about this cleaners, is the quality is good and lady has been very courteous.

If you would like to pay a premium and send your nice, cherished dress to dry clean and then get it back WORN, WRINKLED, and UNCLEANED, Kathy’s Cleaner is the place to go. Kathy’s Cleaner is the kind of cleaner that would charge you a high price, even though she didn’t clean your cloth. In my case, it was wearing my dress and returning it wrinkled and uncleaned while asking me to pay a premium for it.
I dropped off the dress I bought for my sister’s wedding at Kathy’s on August 4, 2015. When I gave her the dress, she kept praising how beautiful the dress is and how expensive it must be. Her overwhelming frenzies towards my dress made me very uncomfortable at the time. The scheduled pickup date was two days later (August 6), but I couldn’t go pick it up until today (August 7, 2015). When I arrived at the front desk and called her, she didn’t greet me promptly as she usually did. Rather, she let me wait for a very long time and finally, brought my dress to me. (Apparently, she saw me through the video screen in the back of the store, recognized me as the owner of «the dress» without a need to check my receipt, and then grabbed my dress and started ironing it). When I saw my dress, it was in a bad shape: 1) apparently just had been ironed, hence, the long wait, yet still all wrinkled and 2) doesn’t look like it has been cleaned. I asked her why it is ALL wrinkled, for it wasn’t like that when I left her my dress and it definitely shouldn’t be like so if it has been cleaned. Her reply was: «oh, it just needs to be ironed.» Then she took my dress to the back. I immediately realized that my dress had probably been worn by someone else and hasn’t yet been cleaned. I told her: «Someone has worn my dress. I want it to be cleaned.» She didn’t respond. After another long wait, she brought back my dress again. Even though she had spent long time ironing the dress, it still looked uncleaned and wrinkled, especially the shoulder and waist parts — the specific kind of wrinkles that could only be caused by someone wearing and overstreching it. By that time, I didn’t trust her to leave my dress with her any second longer. I told her that she shouldn’t charge me and should return my money, since «this dress has obviously not been cleaned.» Her reaction was laughing hard and loudly, saying «hahahaha, you don’t know THE DRESS WOULD STILL LOOK WRINKLED EVEN AFTER DRY CLEANING. You don’t know???»
No, after having some of my dresses dry clean for a decade, I don’t know that a dress is supposed to look wrinkled, worn, and uncleaned after dry cleaning, especially not after I’d paid a premium to dry clean it. I wish I could post photos of my apparently wrinkled and uncleaned dress, after having it dry cleaned at Kathy’s Cleaner. I am pissed that I literally paid $ 20 to let my beautiful dress be worn by some stranger and got it back worn, wrinkled, and uncleaned. The owner shamelessly dared to charge me a premium for not doing what she was paid for, not to mention wearing her customer’s dress and returning it without cleaning it first. Her reaction after she got busted was also awful. At the time I was so pissed by her unethical and rude behavior that I just left. Now, I would like to resort to legal measures to report such a dishonest business conduct.
Share my awful experience with Kathy’s Cleaner here, hoping to prevent such dishonest business conduct from happening often.

Have shortened my pants here a couple of times. It’s been quick, good price and most importantly with great results each time.

Place is good, owner is nice but the prices are really shocking $ 28 to dry clean a simple dress? not sure if i will go back here. I know there are by the tech companies but that does not mean you can start asking for prices that does not make sense

I go in for dry cleaning only. Great prices for the area, and Kathy is super nice. She’ll stay late if you can’t make it before closing. Usually takes 2 days for clothes to be done, but if you only have a couple of articles of clothes, you can ask for next day service. Just bring it in early the next day. And I can always trust that my clothes won’t be just secretly machine dried like some places do.

It’s been a while since I went to the dry cleaners. I’m glad I do no work in an environment that requires business attire. After years of not wearing a suit, I had to dig deep into my closet for my suit. Figure it needed dry cleaning, so I found Kathy’s cleaner on Unilocal.Dropped my suit and was attended by the owner (she must be Kathy). Came back two days later and my suit was ready. Kathy notice I was first time customer and game me lucky money ($ 1.00 off). I’m happy with their service on my suit.

I asked to make very simple alternation to two curtain panels. The owner of the store asked for $ 300 and one month lead time, which was quite ridiculous. I drove for 5min and found another tailoring store in the area. They did the curtain for me within three days for just $ 60.

Kathy’s is awesome! Reasonable prices and turn around times… she’s great at setting expectations. And she’s always so happy :)

Kathy is great, with a fun sense of humor! I moved to the bay area recently and an glad to have found a go-​to dry cleaner! Went here to get some clothes and comforters dry cleaned. I’ve also got my jeans patched up here. The place was neat and organized, and my clothes came back clean and on time! No complaints.

Good pricing. but not good cleaning. She didn’t even tell me she couldn’t get rid of the stain. Be sure you check with her if she can do the work and be sure to check your cloth too.

Been sitting outside their store front for 20 minutes waiting to open. If your hours are set to open at 9am I would expect for somebody to be there (giving a 5 minute grace period). Some people plan out their day and sitting outside waiting for someone just throws off my busy schedule.
Too bad I didn’t get to try out this place.

Good service. Good price. Don’t have to look anywhere else for dry cleaning or alterations.
I said she can use any color zipper (since she had only black and white). But she actually found one in a close color as she thought a pretty blouse deserves attention even for the non visible details! That’s the kind of service that makes me never want to look at any other place :)

I brought my pants in to get it hemmed. The lady was very nice. However, the pants were way too long. And I went back and ask her to re-​do it and she refused?! That is not good Customer Service. I would not recommended coming here.

Kathy is great at tailoring and very friendly, but too expensive. It seems she has raised her prices significantly in the past year. For regular hemming for jeans, she charges $ 10 and for original stitching, 20−25…I think that’s a tad excessive especially when others in the area offer the same services for about $ 6 – 15.
A shame because she really is a great tailor and very friendly.

This place is so nice !!! First time here and for sure will becoming here from now on !!! Came here to hem two pair of pants and the owner was so nice and you can tell she know her stuff, she was so friendly and considering that it was the day before thanksgiving I had made my mind I was getting my pants till next week but she fixed them in three hours !!! They charge $ 10 for regular and $ 20 for original hem so I didn’t care for the original so I ask for the $ 10 one… when I came back she had done one of my pants with the original ($ 20’value) for the price of the non original ! She said it was because it was my first time here so this was a really nice gesture !
Overall for something so simple I had a great experience !
And the job was excellent BTW ;)

Came here for several reasons: Good reviews on Unilocal,location, and the customer service. I had a good experience here. Price wise, i think their somewhere in the middle as i’m sure there are cheaper places out there. The reason I will go back here is because the quick turn around time and good customer service.
I bought in two jackets on Monday, and by Wednesday they were ready to be picked up. The previous places I’ve gone too is usually 3 to 5 business days. Service wise, i was impressed by how the owner showed great care with my jackets… something i haven’t noticed at other establishments. Overall, I will definitely return. This place is worth checking out and also they accept credit cards.

First time I’ve ever had to take something to the dry cleaner’s, so I am not well aware of how much things should cost. What I can tell you, is that Kathy is incredibly nice and very fun to talk to. She is straightforward and does a good job with your clothes.
I took 3 jackets to be cleaned, and one pair of jeans to be hemmed. I paid a total of $ 55: $ 10 for hemming my jeans, $ 12 for my short wool coat, $ 18 for my long wool coat, and $ 15 for my short puffy jacket with fur on the hood. The prices were about what I had expected, but then again I haven’t shopped around.
Not much to say other than I am very happy with how my clothes turned out and the price seems right to me! Great service =)