Last Call by Neiman Marcus

Awful customer service. Politely asked if they had military discount when we bought clearance item and the lady said in an annoyed voice «you already have a discount».
ALSO they have TONS of racks with signs that say «extra 30% off» and «extra 50% off» so we were shopping there for almost an hour. Finally when we went to pay the lady only gave us 50% off the HIGHEST price (which was about $ 200) instead of adding it onto the 40%. So what exactly does the «extra» mean? Shopping there was a complete waste of time. It also didn’t help that they seemed annoyed that we were asking about the discount.
Never shopping here again. They need to remove their misleading signs.

I wanted to try on a bra, but the fitting room was closed a half hour before the store closes. Or maybe even before that! This is nothing more than sheer laziness on the part of the employees. Never mind the fact that it took forever to find someone to confirm that yes, the stores sole fitting room is indeed closed. Didn’t make a purchase, we just left.

If there was the option, I’d give 0 stars. Worst customer service experience ever. I had ordered a dress and along with my email confirmation it stated that it’d be ready for pickup within 2 – 3 business days. After 3 days I didn’t receive any email letting me know it was ready for pickup so I called and the store associate said No it takes about 5 – 10 days. So I said okay that’s a little misleading but I let it go. I waited and waited, checking my email every single day and 10 days passed still no email. I called again and the associate told me it was ready since the week before but NO ONE notified me at all. The next day after work I went in to the store and I live 40 min away so it’s not quite convenient for me .
When I went in, I spoke with the manager Warren who told me it’s not their responsibility it’s the online stores responsibility. He took no responsibility whatsoever or made any effort to contact the online store. He said the pickup wait hold for online orders was 7 days. Basically something you paid for that is your property can be sold to someone else??? Since 7 days had passed, the dress was put back on the floor and SOLD TO SOMEONE ELSE, SOMETHING I PAID FOR. Even though I wasn’t notified at all, if I was I’d pick it up right away. So after 5 days I got the refund and I contacted the online store myself since Warren didn’t do it. The lady apologized and although she didn’t really take responsibility for it either said if there was anything else I wanted to order I can receive 10% OFF ??? That’s like telling me I don’t have to pay tax. That’s ridiculous!

I saw great sales advertised on line – 35% off if you have a NM card, 30% off for everyone else.
When i went to the checkout, no 30% discount was applied. The site alluded to the idea it would be applied AFTER you entered your credit card info (at that point it’s a crap shoot).
I ended up calling LastCall who applied the 30% discount BUT they had to do it manually.
So folks – i would have been hit for a non 30% discount, money taken out of my account and left with weeks of likely negotiating had i purchased online.
If it doesn’t show you your final price BEFORE you purchase DON’t do it. You wouldn’t buy a car or anything else without seeing your final price first.
All said, it is still a place with some great deals… purchase smart folks. goin’ fishin

Shoppers be aware, the store and the LC websites are two companies with different processes. If you run into price discrepancy, no one is willing to help you. I’m so frustrated with this and will not come back. We live in a day and age where retailers are matching other retailers prices. Yet Last Call cannot even match its own website prices!
This is why Nordstrom is 1000 times better!

I try to use digital gift card that my husband purchased from
for me. The fine print clearly states that it can be used in store, but when I went to store, manager refused to use it, because it is digital she thought it can only be used online. Didn’t you as a company notify each store managers when you issue digital gift card? Bad expierence, won’t purchase again at Neiman Marcus or Last call!

Shopper beware the discounted the pricing and check the cashier’s math!!!
First I checked the pricing with a cashier register. Was told one price (50% off). Very happy. Shopped around a little more. Then went to front to pay. Then I was told a higher price. The cashier lady insisted it has to be the higher price. I said I would simply go back to the register and pay there. Finally this lady changed her mind, rescan, and the price was corrected. What surprises me is that the cashier controls both the price entered and the discount percentage.
Lesson for everyone: the discount percentage applies to the lowest price shown on the price tag (when there is more than one price shown), not the higher price or the highest one.

I had a good experience at this store. I returned 4 items bought online, the service was prompt and with a smile. My mistake buying items on line was the problem with the fit on all items and as a «medium» size I found that everything was too big. (I guess 36 is a relative size depending on where it’s made) It’s a gamble if you go by their size chart. My account was credited and I decided as I meandered out to check out clothing. So much of the stuff was too big or something I would not choose, some items were damaged, some racks were in a mess, some just plain over priced, and some items I found online and didn’t choose to buy looked very different in the store and I was glad I didn’t make an online purchase. However, as I said in the beginning the customer service people on site were gracious.

Horrible return policy!
Even when they sent me the wrong size shoe (size 9 in a box marked 12) they not only charge for the return shipping, but they held fast to their own 30 day return policy WHICH they start counting from the day THEY ship it to the day THEY receive it. Far less than 30 days for real. An not willing to recognize the difference between not being sure about the color and just getting the wrong darn thing!

I love this store. Great deals and everything is well organized and easy to find. The staff are helpful and friendly.

I found an amazing pair of silver Manolo Blahniks here that were perfect for my wedding. I was really impressed that they had them, since I wear size 11 and it is very difficult to find stylish dress shoes. I was thrilled mot only to find them, but to get them at such a steep discount.

Great store to check out the clearance racks. Jonathan is super helpful. Seems like all of the merchandise is marked down 30% from the store prices then they have a ‘sale’ that never stops with an additional 30% off. Check out the clearance racks that is where the best deals can be found.

What happened to the menswear department??? I used to find all sorts of gems at NM Last Call. Everything from Brioni suits to Kiton jackets. Now they’ve shoved all the men’s clothing into a tiny dark corner. Only a handful of suits and jackets in the entire department. Hard to believe this used to be my favorite place to hunt for treasures. They might as well put a sign up directing men to the Saks’ Off Fifth Outlet.

This is where the big kids shop when they go to the Great Mall. Great Mall has a lot of cheapish stuff, but oh not here. Not by a long shot.
This place is normally pretty empty, but it’s surviving because when you sell a handkerchief for $ 400, you don’t have to sell a lot of those to stay in business. This place has a lot of nice things with designer names, but for the price you are paying, they aren’t that nice.
I love nice things (who doesn’t), but there are better deals out there in Macy and Nordstroms (without being an outlet). Customer service is great here, so I can’t say anything bad about that. You might have to sell one of your kids though, if you want to buy those pants you always wanted from here though.

This a great option for women like myself who love fashion, but don’t want to pay retail prices.
A lot of the inventory are items that are not cute, but you can find the gems if you have patience and know when the sales are.
I scored a killer pair of Frye boots for 40% off and then a additional 5% for using my Nieman credit card. I basically got $ 600 boots for $ 300. I also got a great purse for the 40% discount!

Every once in a while. I like to treat myself to a pair of nice heels. dress. a great pair of jeans. I can’t afford retail and I certainly can’t find the time to drive all the way to the outlets near me (which isn’t really near. it’s like a good investment of a day)… so I visit my sister in the NorCal area and go shopping here. Great high end stuff. I always find something here or at Off 5^th. my fav places to shop in the bay area. This is better than Nordstrom Rack. trust me.

Why I hate Neiman Marcus and Love Nordstrom’s.
Poor Exchange Policy: I recently got turned on to the world of expensive clothing. I purchased 5 boxes of shirts from Neiman Marcus, that’s a lot of shirts. I bought one by accident that took cufflinks. Having bought a so many at one time it took me over 30 days to get to the one that took cufflinks. When I told them my problem their answer was to bad sucker. I am now headed over to Nordstrom’s to buy cufflinks for my Neiman Marcus shirt. I am sure while I am there I will end up running into my favorite salesman who always manages to sell me at least two designer suites more than I want, and makes me feel good about it, and always takes back my mistakes, creating a risk free environment at Nordstrom’s.
P. S. Even the supervisor at Neiman Marcus comprehend it was poor business practice.

This is an OK Last Call by Neiman Marcus. I feel like the organization of the clothing could have been a bit better. The women’s clothing felt very disheveled. Think TJMaxx style racks but with $ 200 dresses and shirts. The shoes selection was not that great. There were a lot of off brands that felt almost fake. The Tory Burch shoes that managed to make it to this store were also really ugly.
Even with additional 40−50% off already reduced prices, the prices aren’t always rock bottom. The organization (and in some cases prices?) at Off Saks 5^th Avenue is a little bit better.

I never find anything here. Although they do have one of my favorite designers which is Alice and Olivia, there’s never anything in my size. And the prices are still too high. It’s the opposite for CL. He can always dig through the sales rack and find something that fits him and looks good. I also don’t like their return policy. Weird that I can’t find anything in their outlet and when I go to their store I feel this coldness surrounding me.

This store is my guilty splurge. Though it can be a hit or miss.
I have a ⁵⁰⁄₅₀ chance of finding something in the store. I wish there was more of a shoe collection. The best shoes go fast, and I’ve seen the same olé’ ones over-​over again. success! don’t shop here all the time as some things are still overpriced. For me the service has been top-​notch and you need the inside scoop to hear of the special events before they happen.