Pump It Up

Like this place as my kid visited this place multiple time. Never miss the fun to move around — great fun. Weekdays they offer low price — check for it.

We went here recently. It was a bit dirty.
The pizza was okay but the little toys and jumpy houses need to be wiped down.

I usually don’t write reviews, unless there is something negative that just has to be said.
But this place was absolutely awesome.
I just hosted a birthday party for my 4 year old son yesterday, and I have to say that Pump It Up Milpitas gave us the most positive child-​birthday party experience I have ever had. All of my family and party going guests spoke highly of their great experience.
I have been to many birthday parties for other kids, and hosted birthday parties at other venues. This place — the people & service, and the physical venue attractions itself — all deserve full 5 stars. They also have very good food that you can select from their menu through another restaurant, which offers veggie and fruit trays, sandwiches and gourmet pizzas, organic fruit juice boxes, props to all of this. All at reasonable prices that do not rip you off, unlike most of the places in the bay area that do. I also really like that this place provides all the party paper products such as napkins, plates, utensils, cups, everything without additional charge. They don’t nickel and dime you or make you bring your own. Its such a good place for parents to have a stress free and relatively affordable birthday party for your kid.
I have to give direct and visible credit to Andy, Allen and Michael, our party coordinators at the venue on Sunday — we are so lucky to have gotten them. Andy was super organized, thoughtful and proactive to make sure that every last little detail for the lunch party part of the event was perfect. He and the team made sure every thing down to the juice boxes being set out for the kids at individual place settings were laid out well before the kids came in, and helped proactively give guests guidance and instructional announcements throughout — all well timed, informative and helpful. Its a challenge to handle 15+ unruly 4 year olds, and at least 24 parents in addition — Andy did it with ease and friendliness. He helped me and my husband with a few potential unexpected disasters we almost had where we thought 3 kids had shown up with parents that had not RSVPd, which would have left us short handed on food and gift bags — we had not brought enough gift bags to hand out — Andy proactively offered to help to cover any shortages through Pump It Up’s gift bags and food/​drinks they could flexibly add so that our guests would still see a seamless party go through without a hitch, and help that we as parents weren’t embarrassed that we didn’t order enough food/​drinks and bring enough gift bags.
Michael and Allen were super energetic and super fun party hosts — they made my 4 year old son feel really special — They repeatedly made my son the center of the party-​goers attention throughout the experience in the first 2 party rooms. They were positive and upbeat in front of all the kids, adding special shout outs to make my son central to the guests’ attention, which made the party even more special to me and my family. It was a great experience, one my family and I will always remember — especially my son who just turned 4 yesterday.
Thank you guys — we really appreciate it. Sorry I know this sounds corny, but whatever! You are wonderful, you guys should know you made a really great memory for us. Everyone should be so lucky — to get Andy, Allen and Michael at their next party. I will definitely come back again for my kids’ future parties.

Is a great fun place for kid birthday party. Cover all you need to choose include cake, pizza, drink and etc. Don’t have to clean up the mess at home or rent any jumping play stuff.

A solid 4 star and what a pleasant surprise! My baby is into jump house and there aren’t too many choices around the area. We chose Pump It Up because the location is isolated (so parking is easy, no compete against mall goers) and the exclusivity of our party area. We have the entire room to ourselves for 40 mins in each room and after 2 rooms of activities, we move the exhausted kids to the party room for lunch and cake.
I’m pleasantly surprised because the flow is so organized and the staff thought about everything for us. I don’t have to worry about when to cut the cake, when to take group pictures and the safety of the kids. The two assigned hosts kept me in the loop for everything and when my child was crying, they got a juice box for her to cheer her up. They also asked me to check out the party room deco and discussed what food to serve to the kids before they called a stop to the jumping.
The play rooms have a variety of jump houses and game arcades for the kids. They also have big build blocks for the children and their parents to have some quiet and creative bonding moments.
I saw the staff playing basketball with the kids and they were friendly. They even helped me to pack the remainder of the cake so I could distribute it to the guests. They cleaned up and loaded the left over to a cart and off we go, neat and clean. They also have a big bin to collect all guests gifts so then at the end of the party, we just need to push the bin to the parking lot, load up and leave.
Some parents also went into the jump house and had their fair share of fun of playing boxing and cannonball guns. That’s a bonus when the parents can also have fun.
We have to order food from them but overall the pizza are not so bad, much better food quality than chuck e cheese or Bounce-​a-​rama. All the guests enjoyed the party a lot and I’m glad we chose this place!

We threw our two boys birthday here on the same day. My boys had an amazing time and everybody truly enjoyed themselves I got many compliments on how fun it was.
But the reasoning behind my three star rating is not based on the experience but more on the actual customer service.
When we arrived the manager or supervisor went over everything with us we clearly stated we had ordered three pizzas and the glow package.
When we finally went inside for the party they never passed out glow sticks or turned off the lights. I was confused but I waited to see if they will do it in a bit but after 15 mins I asked and he said they were not aware. So we had to wait another 5– 10 mins while they had to get everything set up and finally started the glow in the dark party but yet it felt like a rip off because they didn’t get the full amount of time in the first room with the lights off.
But in the second room it was better, one thing is I didn’t see much interaction from our two party hosts they just took pictures and one of them kept on calling my son by another name and she kept on taking her time she looked not very interested in being there. I was expecting much more interaction than none.
When it was time to eat and they didn’t bring three pizzas like we order they brought just two, I was confused and went to ask and they said they didn’t see the third because it was supposed to be a free one. So some of our party had to leave with an empty stomach. But he did charge one of our two pizzas as a free pizza and gave us a $ 15 discount.
In the end I was extremely happy and satisfied with how much fun my boys had!
But maybe next time I’ll do it at a different pump it up location, because they just made WAY to many MISTAKES … Especially for the price we should get much better!

Had a birthday party here for our six year old son. Best party ever! The booking process online was easy, but we were most impressed with the staff here. They were super friendly and everyone was so nice. We had a three room rotation at 40 minutes each room. They were private rooms for our party, which was really nice. We had about 20 kids and they all had a blast. The great thing about them is that they take care of everything so while it may be on the pricey side, it’s worth it. Great job!

ATTN. ALL PARENTS; This Pump it Up is a MAJOR SECURITY HAZARD for your children. A few weeks ago my 10 year old almost lost his fingers in the cannon blaster. The tubes were lying disconnected and the ball went into the machine. The child tried to recover the ball and a huge hidden fan inside the housing sliced of the skin from his fingers. It was just SHEER LUCK that his fingers are saved. I filled an incident report immediately as proof and have a copy. Pump it Up management does not care about this incident. Their staff told me that the problem with the machine has been reported several times but no action taken.
We trust PIU with our kids thinking that the atractions are safe. NOT SO! GO THERE AT YOUR OWN RISK.

I booked Pump It Up for my son’s 6^th birthday party and it was great! The party was two hours long and the kids get to play in two different rooms before heading to the party room for snacks and cake.
PROS:
–lots of inflatables and fun for the kids (including a rock climbing wall)
–good staff who help with the party
–you can bring in your own food (although they are particular with what you can bring in)
–staff member set up the party room with snacks, drinks and helped serve the cake.
–can have up to 26 kids and unlimited number of adults
Basically, if you want to have a party where you don’t have to worry about much, this is definitely worthwhile.
CONS:
–every time I come here, I don’t feel well the next day. There are probably a lot of germs floating around!

I just recently came here for my friend’s son’s 4^th birthday. The party time is 2 hours from 10am to 12am. When people (the kids) arrive, they started playing in the just room where there were about 2 – 3 big jumper houses with slides. After awhile, we were moved to next door room where there were more jumpers for bounce around, for sliding, basketball, etc. And of course, these are for kids. They also have rock climbing. After awhile, we were moved to the «reception room» where pizza, chips and drinks were served.
In each room, they do have shelves for shoes and belongings. There were also 2 hosts at my friend’s kid’s birthday party. THey were very nice and fun. They seemed to be very young thou.
I like the idea of Pump It Up. I’m pretty sure all kids at the party enjoyed it a lot. They kept running around, bouncing around. However, Pump It Up looks a bit old to me. And I wish they had more variety of jumper houses because it does get pretty bored just to do the same thing over and over.

I booked a glow in the dark party at pump it up and all the kids had fun. They block the time for your party and only your invites are allowed in the jumpers which is great! The staff is very friendly and always offer great customer service. I highly recommend it!!!

Wait a minute! Wasn’t this place an auto shop before? Well, at least it’s now a place for kids to enjoy.
Hidden in a residential area, I came here with family to celebrate my nephew’s birthday. This place had more recreational activities for active kids. Kids can rock climb, bounce around in jumpers, and a lot of other fun things Sure beats a ball pit and video games I was accustomed to at a pizza place when I was growing up.
The fun, entertainment, and food was all taken care of by the staff at the facility. The staff made sure all the kids and adults were well accommodated.

If you’re here, you are a kid or an adult attending a kid’s birthday party, so I’ll break it down. If you’re between the ages of 3 – 6, you will have a blast. If you are 2 or younger, you will struggle. If you are 7 or over, you will be bored. If you are out of shape, you will have a hard time climbing into the structures to rescue your kid if he/​she gets stuck. Just be warned!
Party Room A skews to smaller kids (just on the basis of their inflatables), and Party Room B skews to larger kids (same reason).
The staff was decent. They have their prescribed way of doing things, and were most helpful on the rock climbing wall in Room B.
Parking was ample, and the facility was clean.

We just visited this Pump It Up location, and overall I liked it.
The place is nicely decorated and looks pretty clean. The eating room and the bathrooms were clean. I took one star off b/​c all the carpet inside the play rooms looked like they really, really needed a vacuum. It looked like there was sand dropped in one spot of the first room, then spread by everyone running around. Other areas and the second room just looked like it needed a vacuum. Usually this isn’t a big deal, but kids are running around with socks on.
The pizza served was no where near the best, but the kids didn’t seem to mind. The two guys helping our group were young and energetic and really good with the kids. One guy was running around the jump houses helping and playing with the kids.
Overall a good experience!

So my daughter was invited to a birthday party here and was begging for her birthday party there. I figure, why not? Seems like a pretty neat place.
Note: I won’t name names… because everyone nowadays is so Politically Correct and everyone gets butt hurt so easily so I’ll just use ‘workers, employees, and management’.
For long time Milpitas residents, the building used to be the Grand Auto store. Grand Auto existed before Kragen’s showed up in the area. The building looks very ‘blah’ on the outside. Un-​painted concrete walls still looked exactly how it was many years ago. The signage «Pump It Up» looks like it was cheaply made, just thrown up there much like how those seasonal holiday stores such as those halloween stores would do to advertise that they are open.
However, the floor-​to-​ceiling windows have vinyl coverings that show that maybe the place doesn’t sound like a gym. Pump It Up sounds a lot like muscle building gym than it does a child’s play area.
Walking in, the walls are brightly painted, signs that already say Happy Birthday to my daughter and employees already waiting to help you carry things in. Immediately, I was greeted by the person who was going to ‘run the show’. After the kids were all there, they encouraged us to start early so that the kids who are already here have more playtime. Which… was very cool of them.
They start off with a safety video and then played a game before entering the jump room. Once they kids go in, that room was very nicely air conditioned to keep the kids nice and cool. After about 40ish minutes of playtime, I thought its time for some eats. But nope!!! They go into another room with more bouncing things for the kids (and adults… as we were able to join them later on). After that, then they gathered the kids for a group picture, then sat my daughter up on a throne to declare her birthday, sang a birthday song, and everyone ate.
So…here are the plusses and minuses of the day. We’ll start with the positives.
— The workers were amazingly friendly and helpful. I was shocked to see that while the kids were playing, the assistant workers were playing other mini-​games with the kids! Things like hide and seek with the kids, and looking for small objects to trade in for prizes… it was absolutely fantastic.
— When the kids would collide on occasion from the slides, the assistant workers would go up to them, assure them that they were okay, and encourage them to continue.
— My daughter and her friends were roughly about 7 – 8 years old, and my second oldest was 4 years old. Obviously, the bigger kids are faster and my lil’ one tried to keep up. One of the workers noticed that she couldn’t keep up, so he ran up to her and said that he was her partner now and both of them crawled through obstacles together!
— Seems as though all of the workers (minus management), are very determined to make sure that all the kids are having fun and kept a smile going on the kids.
The Negatives:
— Prices are high, except for Thursday. One employee told me during the signup (probably management) that weekdays were cheaper. So I choose Friday. During the ‘day of’, they gave me a followup call and reminded me… BUT the pricing for Friday was a weekend price. WAIT… last time I checked, Friday is a weekday! Very deceiving… so double check because they’ll slap that extra $ 100 on a weekday without you knowing.
— Management is STRICT on what can be brought into the facility. Their menu choices were nothing but greasy pizza and fatty foods. Not only were they overpriced, but it was apparent, they had a contractual agreement with a local pizza place. There was a platter for vegetables… but seriously, what kid eats vegetables?! So I brought fruit… and I was told no. Towards the later end of the day, I was told by one of the non-​management employees that I should bring it in despite management approval. Guess what? ALL of the fruits I brought in were consumed not by the parents, but by the kids!!! All of these kids knew what was healthy and were tired of greasy foods.
So…SHAME on you, Pump It Up management… seems as though the kids know more about health and fitness than you do.
But…in the end, it was all about the kids. That’s why I pushed it up to 4 stars. If there was a separate rating for the management, they’d get two stars.

Went here for a birthday. It was pretty organized and the employees were helpful. Kids had alot of fun and they had hand sanitizers posted by the exits into the party room. They had a pay n play air hockey table which entertained the adults while we waited. The place didnt smell like socks either which is always a plus!

At this point in time, my almost 2 year old doesn’t have 26 little friends to invite to her birthday party, so I opted for the party package that is for up to 15 children and costs $ 265, not including overpriced sub par food that they force you to purchase from them. The only times available to those who have «smaller groups» are 9:30 AM or 8:00 PM on the weekends, and weekends are normally when we throw our parties, right parents? Also, who would want to force a large group of people to convene at 9:30 on a Saturday morning for a birthday party? No one I know. And my other option– 8: PM. seriously?
So what did I do? I spoke to the owner Walter and told him I TOTALLY understand that he would want to keep peak hours for the larger parties and I’m not expecting the optimal time frame of 1 pm, but damn can you throw me a bone. I asked for 5pm, 6pm. something! Cmon, I have a toddler. He wouldn’t budge. He did offer to give me a better time frame the weekend BEFORE her birthday. you know, kinda like celebrating Christmas on Thanksgiving. He also offered me a better time frame at a different, and smaller location in a different city. Right, ok. Before hanging up, I made sure one last time that he was in essence telling me he didn’t want my business, and that he didn’t want me to spend $ 265 + approximately $ 75 on really crappy overpriced pizza because he wasn’t willing to do anything for me. Fyi, there were NO parties booked yet for the day I wanted because I called almost 2 months in advance, so it’s not like I called him last minute expecting miracles.
What an a hole and a bad businessman.

Perfect place for the kids to have a blast! Kids play in a private environment only our guests in the play arenas. I do appreciate that a lot because I was always stressed at other places when I had to worry about my kids having to share the play area with lots of kids they do not know and some times kids if different ages.
We had the glow party and it was fun. Coldstone delivered our cake so I did not have to worry about anything .we just showed up. The package included 25 kids so my daughter was able to invite all her classmates.

Went here for a birthday party (3^rd different one I’ve been to).
Kids had a great time.
Staff was friendly, maybe not as interactive as the Sunnyvale one.
Probably only go here again for another birthday party.

We just got home from a party at this Pump It Up, and I would warn any safety-​minded parent to avoid this place. The staff are not trained to keep your kids safe.
The most glaring dangerous behavior I saw was related to the rock-​climbing pillar. The climbing harnesses clearly say «DANGER» on the buckles where the staff member is supposed to double-​back the strap, but they never did, for any kid, for any strap. As a former rock climbing instructor, I was appalled.
Another toy that clearly said, in two locations «you must wear shoes» was full of small children sliding around in socks, but no staffer ever intervened. They seemed more busy playing themselves, and were not attentive to the children.