SKECHERS Factory Outlet

Rude customer service. You have to ask them nicely to ring you up, or they’ll just stand there pretending you’re not there.

This place had great customer service. For only ten cents you get a cool backpack bag. They are always having a good sale.

Horrible customer service. Very rude staff. Manager Monique is even worse. We pay them money and they act like they are doing us a favor. Never going there again.

Needed some casual shoes and stumbled on their sale. Selection was decent but didn’t have an array of shoe sizes available. I did make do and found three pairs to choose from. To start the shoes are really comfortable and my feet eased in without insoles. Big plus since I have a big shoe collection. Nevertheless upon arrival to the register is where they lost me big time. The cashier although cordial in the end spent quite some time on her phone before acknowledging me, so I had the good fortune of standing like a statue for a bit. Maybe she was on Unilocal for all I know, but I do give her the benefit of the doubt she did recover and it was noticeable that she realized her error. That being said I am happy with my selection and hope to shop here soon.

after visiting the podiatrist, hubby was told that he needed a pair of good walking shoes to give his feel the proper support they needed so that he could make it through the day without feeling pain in his heels. we did some research and saw that skechers had a good selection of supportive shoes with ortho-​lite inserts included with each pair of shoes.
it was pretty crowded inside the store when we arrived, but the aisle that we were interested in wasn’t that full, lucky us! after looking for at least 30 minutes, my husband chose a pair of casual, yet somewhat dressy, dark brown lace up shoes that would be suitable for both work and casual events. they would also suit him for longer walks if and when needed.
since they were having a buy one get one 50% off special, hubby bought 2 pairs… not too shabby for $ 106! we’re hoping these shoes will aid in making his feel feel better and last a long time!

It’s alright

I came here a couple times to buy tennis shoes for exercising. This place is really small so whenever there’s a sale, it’s packed! The last 2 times I was here (during a holiday weekend), it was buy 1 and get the 2^nd pair half off. Customer service was good. We had a hard time finding shoe sizes and the employee that helped us, was really friendly (even though she couldn’t find the sizes that we needed).

I read all the bad reviews on this place, as far as non-​existent customer service, so I was prepared for the worst. But I knew what shoe I wanted.
I went in and stood by the register for less than a minute, and someone asked me if I needed help. They didn’t have the shoe in stock that I wanted, but the sales person got me down two other shoes so I could try them out.
I didn’t like the shoes, and first asked for the address of another store, and then got one of them to call the other store to see if they had the shoe I wanted.
The service was not atrocious, and not stellar. Could have been better, but certainly wasn’t as bad as I was led to believe by the other posts. There were three people working the store, all looking under 25, including the manager, and they seemed extremely busy running back and forth from the front of the store to the storeroom, and back out, but all the action didn’t seem to be focused on waiting on people. They did look somewhat pressured. Not sure what was going on. Maybe something to do with inventory. No one acted unprofessionally, but they did seem to have other things on their mind.
I would give them 3.5 stars instead of 3, but it don’t work like that.

I wish there was option to give no stars at all!
Terrible terrible service. They treat you as if they are doing you a favor.
I only come here because
A. I love Skechers
B. I usually find my size here may re often than not.
Come here only if you know what you want and just pick it up, pay and leave! Cannot stand the staff here. Very very rude!

If you are looking for service, it doesn’t exist here. This store is a deep shit for customer service.
I have frequently bought Skechers shoes in Arrowhead mall (Glendale, Arizona) for two years because the employees were nice and helpful to me. I usually buy Skechers shoes at $ 80-​$ 90 for a pair of shoes, usually one or two pair of shoes per transaction. With this price range, I know I have many options beside Skechers.
I visited this store twice. The first time I came to see what kinds of shoes they have. None of the employees asked me if I needed any helps.
The second time I came to the store to buy two pair of shoes. A lot of tired children in the store and they sat in front of the mirror. I asked the children to stand up a little bit so I could use the mirror to check my shoes. However, these kids were too tired so they just sat down right away when I looked to other directions.
Look, I came to the store to buy shoes, not to ask the children to stand up for every minute. Thus, I asked an employee whether he could move the children to sit somewhere else so I could use the mirror. He replied «Well, everyone are customers here so I cannot do that. Why don’t you ask her to move elsewhere.»
I felt annoyed to his reply so I asked to meet the manager. Yet the manager replied the same. I asked him «I am gonna buy two pairs of shoes right now. So you rather lose a sales than moving the children?» He smiled to me. Thus, I left the store.
I will never come back to this store. And I am thinking to switch to another brand also.

Stopped by a few times on a weekday and each time the store looked like it had been trashed. Shoes/​boxes scatted around, display shoes out of place, four huge ladders blocking the isles (this is not a big store, average size), and employees just hanging around. This was a good store at one time and I like their shoes. Guess I will be buying on-​line and/​or check out the other locations.

I wish I could give no stars. That being said when I walked in there was 3 girls who worked there just goofing off. Didn’t greet anyone in the store. The cashier was yawning the whole time I purchased the shoes. One girl was dancing, while the cashier asked her to help, because she didn’t know what she was doing. They were so focused on themselves. Lack of customer service. Will never go back

I am an avid skechers lover. The customer service here just doesn’t exist. The boyfriend and I made a quick stop here before heading home. We walked around for quite a bit and noticed a few employees behind the registers talking and NO employees on the floor. I found a shoe I wanted to try on but it was waaaaay up on the shelf? We then noticed a pretty big ladder near us. Were we supposed to get it ourselves? We waited for a few minutes to see if an associate would ask us for help. Nope. We were about to walkout when I finally find a shoe I liked AND was within reaching distance! It was a shoe for work so I wasn’t looking to pay a whole lot. Went over to the register to pay for my shoes. Sale price was $ 34.95. It rang up as $ 39.95. After tax, came out to be about $ 46. I then asked the girl ringing me up «why is the total so much? I thought sale price was $ 34.95». I KNOW tax here would not raise the price $ 12 more!!! She then said «oh, there’s tax included». Well DUHHHHHH!!! She didn’t even bother to check the box for any price errors. Just went ahead and continued to ring me up. I paid then double checked my receipt. I then showed her the sticker on the box saying it was on sale for $ 34.95. She then took another 15 mins trying to figure out how to refund my money or charge me the correct price. I was finally charged the correct price. She ended up giving me the difference in cash. Most places would ask if I wanted the refund in cash or back on my credit card. Whatever. As long as I got charged the right amount, I’m all good!
1 star for having it in my size/​color
1 star for it bring reasonably priced
All I gotta say is double check your receipt and pay attention to the price it rings up as!!!

This review is for the service, which obviously deserved only 1 star.
It was Black Friday weekend so the store was full of staff everywhere, about 2 associates per aisle. My friend found a pair of shoes he liked along the wall, but his size was really high up and needed a ladder to get the size. So we asked the nearest associate for help; she looks at us and then looks at another associate on the next aisle over while she’s approaching us as if she wanted him to help us instead. When we asked her to get the size up top for us, she called over her colleague and asked him to get the shoes for us. UMMM… isn’t that the reason why she was stationed on that aisle, to actually HELP people on her aisle instead of asking her coworkers to do her job FOR her while she stands around and does NOTHING? She was probably seasonal and got let go shortly; she didn’t deserve that job anyways.
Don’t expect much help from their sales associates, find a manager instead.

This place is a mass. Two big tall ladders take up a lot of space from the display racks causing traffic and inconvenient to customers. Can they make the store look better? Those 2 up-​to-​ceiling metal ladders are dangerous to kids and elderly also. Is customer safety one of the important rules for any store retailers?
Then the way they store their shoes are not organized. Shoes are always a few columns away from the display one.
It was not that bad a few years before, but now it looks like a junk yard. Yes, I know it is a outlet store, I shouldn’t expect too much. But why other shoe outlet stores in Great Mall don’t give me that bad feeling.

Extremely poor customer service. Dont expect sales staff to help you, they are talking mannequins blocking aisles and chatting with each other.

Amazing place — called them yesterday to find out if they had a particular style and size of shoe. A guy (don’t remember his name) was amazingly helpful and went out of his way to suggest alternate solutions for things that they either didn’t have in stock or didn’t make at all.
Needless to say, I drove down today (I don’t drive ANYWHERE that I don’t have to, trust me… too many people around that have no clue how to properly drive!) and bought a pair of shoes. I had some other concerns when I got there (different style questions, etc.), and a really helpful young lady (name starts with a V, really short and very sweet) helped tremendously with everything I needed. She also managed to get me an additional 10% off my tab, which I thought was above and beyond.
Given that I’ve owned only two pairs of Skechers (I replaced my first pair after they lasted 8 years before even cracking), I’m really impressed with both the quality of their shoes as well as the quality of their employees.
Good job, Skechers. Keep it up!

This is a shoe outlet. The lady that helped me was very nice (short, skinny girl). The shoe that I wanted was not out, so she got some more in the back, and she got me new ones too…
The cashier (tall, dark, old lady), was not as helpful. She rang me up, but she had to ask me to walk around to the front of the register (when I had a stroller and an obstacle of shoes to dodge.
The store was a bit chaotic since there was a sale buy one get 2^nd pair half off. I like the shoes as they were comfortable (and I’m all about comfort — screw that pain is beauty).