Best Buy

I have pretty much always found exactly what I needed here.
Also, I am glad that they now have a WaterStone Bank ATM within the store. Very convienient!

There is absolutely no reason to shop at Best Buy unless you absolutely need something on the day of.
They are so expensive.
Case in point here:
I wanted a Zagg Glass cover for my iPhone 5s.
Best buy it was $ 39.00 and says «Price Match» — I logged into my amazon account on my phone and it was $ 19!!!
Thats HALF THE PRICE — with free 2-​day shipping if your prime.
I asked the guy if they would price match and he said «Oh we cant, bc that isnt fufilled by Amazon.
Why on earth would I buy it from you at DOUBLE the cost?
His reply «well we just have to search for a different seller or location» and my reply was «Um no thanks — I am the customer, I am not here to research which sellers you count in your price match. Here is the exact same product for ½ price and I clickd and ordered it in front of him»

We went to return a faulty laptop (HP item #11-​N011DX– 11.6″/4GB/500), {[Side note: don’t buy this product. My brother & sister both purchased this version and both laptops died within 6mo. Frustrating having to ship back to HP & wait for a solution/​replacement 2−4weeks.}]
That said, their customer service gal that greeted us was so sweet! Stephanie was very friendly, informative and was quick to help and find a solution. We were sent to the Geek Squad who was equally as great.
It’s nice *not* having to argue with the store to follow through on the warranty. (then again, we did just move to WI & the people here as a whole are vastly nicer than the East Coast).
Overall, good customer service & quick to find a solution.

The only downside is that you can’t browse around in peace. We were looking at laptops and seeing what one (s) we might be interested in. We weren’t there for more than 5 minutes and 3 different people came up to us and asked if we needed help. On top of that, when we told them we were just browsing and comparing prices they seemed annoyed and irritated.

I came here to get Microsoft Office for my computer and a mouse for my laptop.
When I was in line to check out, there was only one person checking out in the computer area. Then again it seemed to be only one person in the computer area to help… period. The employee was very talkative worth the people in front of me, more so than usual — made me wonder if prolonged the process of checking out.
Then it was my time to check out — I didn’t have my best buy credit card with me and so the employee needed to use my drivers license to look up my information. I accidentally hit cancel instead of yes and the employee seemed to cop an attitude because he had to enter my information again. Once I made it through the check out process, he asked me how long it’s been since I bought something at that store. I thought it was a weird question and I said it’s been a couple of months. He then pointed to the receipt and said something about that’s the reason why I am paying $ 130 for what I bought. What??? Why does it matter when I was last in the store? I just spent $ 100+ at the store!
It’s never good when customer service isn’t good & the employee makes you feel about 2 inches tall for no reason

August 3, 2014 1:15pm walked into best buy to see where a product is located in the cel phone department. There was a middle aged man I can’t say gentleman tall and bald walking around with a clipboard as I approached him for assistance he condescendingly tells me, «WAIT!» And as I walked away, he asked me if I had a question, NOT ANYMORE! Well with poor attitude and poor customer service I walked out. All I wanted to know was a simple question. You will be hearing from your corporate office sir about your stink attitude. Look elsewhere if you’re in the market for ANY electronic products. Definately will never be back to this location due to employees like that. That’s all I’m saying! Typing this review as I sit in my car because people should know how service is here!!!

After getting absolutely no service across the street, I went to best buy. Lots of attention, but you have to watch out for them sneaking in tons of things you don’t need or want.

Mixed bag of customer service here. This is an excellent place to get a phone, we’ve done it twice. Both times we were under a little pressure, I need a smart phone for work, and both times mine was stolen (the worst place in the world to set your phone down is a Milwaukee Public School, and what a sad statement that is). The mobile phone crew is fast, efficient, they can move along a pretty busy crowd in order, very competently. They give good advice, and I can compare directly, they are much more knowledgeable about AT&T products, service and contracts than the workers at the AT&T stores! Now the other parts of the store are less useful. I’ve shopped here for products ranging from stereo/​audio components to computer screens, and it’s so easy now to instantly compare prices online like say Amazon. If you have Prime, then there is the added advantage of free doorstop delivery rather than lugging it home from here. You might think there is a slight advantage to seeing the product and getting some live in-​person advice, but getting the attention of a competent worker away from the mobile phones is like roulette, a game of chance where the odds are astronomically against you. Sometimes you can get a worker to notice you and not run away when you need help, but that doesn’t necessarily mean he or she will be at all knowledgeable. You know how most printers don’t come with the important printer to computer cable? I helped out another customer with that information and the BB worker «helping» not only was surprised, I don’t think he believed me. Well many of the workers here aren’t clear on what does and what does not come with equipment they sell, a rather serious shortcoming if you ask me. Not all, there was one very helpful computer sales assistant who actually knew how to operate Windows 8, no mean feat. I have yet to encounter anyone working in the vicinity of the cameras who knows much about cameras, I think that might be a punishment assignment where they send the least popular workers.

I am writing this as a special article about my experiences with the @GeekSquad at @BestBuy. About 12 months ago I had to make a claim with my geek squad protection service and after waiting about a week to receive my used refurbished phone I was unpleasantly surprised to make the trip to the store only to be given a replacement phone not only in worse condition than what I already had but the phone would not even turn on. They first figured it was dead so they plugged it in. As they all stood around waiting both the Best Buy store associates and a manager continued to attempt to turn it on. Then after about 10 minutes they asked a couple of the geek squad employees to try. Two of them scratched their head and one finally said and giggled «That is a bricked phone». After about an hour of being there I was given an option. I could either have them start over the claim and they would again put in another order for a used and refurbished phone in hopes that I would receive a working phone this time or I could pay and upgrade and extend my contract in order to leave with a working phone. I chose the later. Now fast forward to Dec. 27^th 2013, I am plagued again by a phone that barely works or functions and I take it in to the Geek Squad and they tell me how the last experience never happens and that this is such a fast and efficient that they call it «RAPID EXCHANGE REPLACEMENT» so I agreed and he had told me this would be quick and painless… Today is January 4^th 2014 and the @GeekSquad at @BestBuy still does not have any more insight or information on the status of my RAPID EXCHANGE today as they did the day they began. I was told I would only have recourse if 14 days have passed in which they would be force to give me a new phone. So basically I just have to pay the $ 198 a month I am paying for a service in which I cannot use the phone so lets estimate the waiting of 14 days costs me nearly $ 100 of service in which I cannot use the service and wait. I have roughly 6 – 8 hours of my times calling Best Buy at both a local level and beyond, the Geek Squad both at the store level and main office, and countless emails… and the best to date I have been given is that it is PROCESSING… the same status it was given the moment the claim was started.

This place is a real train wreck, so let me start by explaining why this place is two stars instead of one.
When you first walk into the doors and look to your right, they have a free «tech» recycling center. You can recycle anything from plastic bags to used ink cartridges to to batteries most importantly, old wires and old remotes, controllers and stuff like that. A lot of the latter things have small amounts of copper and other metals in them that are becoming harder to find and are important to the circuit board making process amongst other things.
That being said, that should be the farthest you venture into this store, because quite frankly, it’s just not worth it.
I know I’ve complained about non-​attentive employees in the past (see Lowe’s review), but this place takes the cake. These are the Jamie Madrox’s of store employees. At one point there’s a ton of blue shirt guys all around, and then you need them and they are all gone. Most of the employees were clumped up in groups, talking and completely avoiding any and all customers. I actually came in to get help, since I’m cutting cable for the first time ever and wanted one of those high powered antennas, but no one was even in the TV section to help me. The only two employees that even acknowledged me in my whole 40 minute trip was the guy in the clearance center and the guy at the door making sure I didn’t steal anything.
Beyond that, never come here looking for something on sale. Unless you’re here when they open on Sunday, you probably won’t get it. I speak out of a lot of past experience with this.
The layout of this store is an absolute disaster. You end up going in circles trying to find even simple things. I walked around the whole TV department trying to find antennas, and I found a section of shelves with about four different antennas. I thought that this couldn’t be it, so I walked around a little more to find a section of shelf on the other side of the store with some of the same antennas and some totally different antennas as well. Why can’t you have your full section of antennas in one place?
Another bad example of layout is the before mentioned clearance section. As it’s well known that I’m a huge cheapskate, when you put the word «Clearance» on anything, I’m there. I walk into a separate room that has mostly empty shelves. Then I walk into the back to find two closed off rooms, one with musical instruments and one full of video games. I refuse to pay $ 60 for a game anymore since they will be $ 30 three months from now and $ 10 in a year and a half, so I love the clearance game section. The sign on the door killed me though, since it said I couldn’t have a cart in there and I had my 16 month old daughter with me. I thought about taking her out of the cart and taking her in the room with me, but they had mountains of games piled up on top of each other to the point I was afraid of her grabbing one and having a whole pile fall on her. You have all this empty shelf space in front, why not put some games out here instead of stuffing 20,000 games in an 8×8 room?
I could have easily spent well over $ 100 here, but I left empty handed. Avoid shopping here at all costs.

Best Buy, like a red giant sun, is slowly burning out its fuel. I wonder if it will be around in the next 10 years, let alone 5. The people who work here range from incredibly helpful, eager and friendly (mobile device section) to the people behind the registers who are overwhelmed to the random dudes in BB polos, standing around talking, playing around and not really doing much to help the super long line behind the registers.

This review is in regards to geek squad tech support. I paid extra money to have this option when i bought a new laptop. Unfortunately, i think they hope you never call. I spoke to 6 different people who could not help me because i had bought the service package (which means that geek squad can then remotely access your laptop and fix problems) I was on hold for at least 20 minutes. no one ever picked up.

We went for headphones since the hubbers’ set died. It was a routine visit with routine prices and routine service. Routine. (there! four of them.)

Best Buy, the overcrowded, mass sales electronics store. I am amazed every time I come here that they are as popular as they are and keep business but then again when there is not much competition, I guess you have an edge.
Sales — they are good. They do honor price adjustments if the item goes on sale after you purchase it (as long as it’s within a specified time frame)
Parking lot — a complete nut ranch! I recommend parking further away and walking so you do not risk your life trying to make it to the door.
Sales Associates — Here’s where it takes a serious nose dive in ratings. If there was a negative star, I would give it. I have been to this location as well as others and consecutively come across arrogant sales «men» (more like boys) that are really no help what so ever and half the time they spend more time checking on the item because they cannot answer my questions. I know in the past, they worked on commission so that was terrible when you walked in and got jumped on by 3 people bugging you with every step, well now you can’t find anyone because you do not want to break up their private personal conversations. You receive as little as possible help.
Last time I was here I ended up walking out «hot» because of the poor product knowledge and the attitude of the sales person.
C’mon Best Buy! You are a electronics mega mart and make big money — perhaps you could do a better job screening or training your sales staff on how to interact with customers.
I will continue to use the website and avoid the stores at all cost to not have to deal with the employees. Please do not get me wrong, not all the employees are awful but a good amount of them ruin it for the image.

These people DO NOT CARE. I bought a new 42″ Sharp TV for great price on line. They said it would be in the store on Feb 7^th. Store can’t find it.
I called on-​line customer service… the recording said they were currently undergoing too heavy a call volume… and they hung up! Best Buy SUCKS BEST BUT SUCKS !!

Big box consumer electronics, appliances, music and movies. My only motivations for ever setting foot in a Best Buy would be to take advantage of one of their many crazy financing offers.
The parking lot is ridiculous; you’ll risk your life if you attempt to ride a bike to this location — located next to highway and major artery of W. Milwaukee. The staff is less than helpful. The movies always look like a tornado has been through, and the prices/​IDs are often incorrect. Often, the exact same version of a movie is found in three different areas of the media section — with three different prices. Beware of the lowest price game as the register/​scanner often does not pick up the lowest marked price. With the condition of this location, it would not surprise me in the least if this BB suddenly closed.
I stopped in recently to use a gift card and while ultimately found something worth the frustration of digging through unmaintained media racks, would have rather visited the location at Mayfair or way out in Brookfield (staff and selection much better, but still, you’re shopping at Best Buy). The clerk didn’t so much as make eye contact as she did sleepwalk her way through the transaction. I probably could have walked out with a washer/​dryer combo and she wouldn’t have noticed!

Not a fan of the parking in high demand times, customer service not so great. I had to take a concern to a corporate level and when reported back to the manager he was condescending and laughed.

A dead computer… an online class to teach… a just received tax return and an addiction to Unilocal!That was the dangerous position I found myself in Friday. I stopped at Best Buy and after few minutes of looking over the selection by myself, Tim came over and asked if I needed help. I told him what I needed and he helped me find a machine I was comfortable with, both with price and power. So, as I type this review on my new laptop, I am very happy with my experience at Best Buy!

They’ve made substantial improvements to the parking at Best Buy Southridge over the last several years, though the city has annoyingly restricted the exit to right turn only. Still, it is a frustrating location and a bit of a pain to get to. The parking lot is separated into a small main lot by the front door and a huge side lot that turns into a mess during the holidays.
It used to be conveniently located across from Circuit City, which made it somewhat nice to visit, because what you couldn’t find at one, you could usually find at the other. Unfortunately, CC is now closed.
The service at this store seems to be highly variable. There are some bright and knowledgeable folks, but also some that aren’t. We found some pretty good people in the camera department who were able to demonstrate a somewhat obscure feature of one camera that we were considering about a year ago. From a consumer’s point of view, that’s one of the main purposes of salespeople, but unfortunately, it isn’t always what you find. I hesitate to give them even a «satisfactory» rating because I’m often frustrated or annoyed by the time I walk out the door, and I kind of wonder why — with the prices they charge — they can’t retain more knowledgeable salespeople.