Dewalt Industrial Tool

Cut thru the crap
I’ve got this DeWalt sawzall that hasn’t been working for awhile. I checked ebay for a new battery but before sinking $ 160 into one, I wanted to know if the problem was the battery or the unit itself. The staff her was super helpful and told me that my 1999 battery was junk but their test battery brought the saw back to life. The guy was also impressed with my archaic (and non-​functioning) DeWalt AC-​24VDC converter that he’s not seen during his 4+ years working there.
Rather than sticking good money into something old he suggested their trade-​up program where he’d take the old tool and order a new model for me. For about $ 60 over the cost of the battery I could have a 2015 version vs spending around $ 300 for a new one at retail.

I have been remolding my kitchen with a DW708 chop saw and it starting making a horrible noise after I released the trigger. I thought it might be the bearings so I looked up where I could buy parts. Dewalt offer a complete rebuild on the web for over $ 250 and I can buy a new one for $ 500. I thought I would stop in and talk to them and get their ideas on what might be the problem. I was introduced to Wess who does repairs and I figured he would try to sell me the rebuild program. He was great he went over the possible problems and showed me the parts diagram and told me how to diagnose it by isolating the parts to determine the problem. The most likely problem, if the blade was not loose, would be the bearing on the armature. That would require a special tool for me to repair but it was only $ 25 for him to replace along with the part. I was happy I could get my dewalt up and running for around $ 55. If the bearing was the problem he could repair it as soon as I brought in the armature with the bearings pressed on the shaft. I was eager to get home and determine the problem and get up and running. I feel kind of dumb, the blade was loose. When I buy new power tools I will be swayed toward Dewalt knowing I have this service center for support.