Firestone Complete Auto Care

After the snow storm last night, I was turning on to my street and slid right into a curb. Unfortunately, this caused my wheel barring replacement process to speed up a ton. My normal mechanic is in Chicago and having always been burned by Milwaukee mechanics I was extremely weary going into Firestone.
The first great thing I want to say about this place is that it was open on Sunday. Secondly, the customer service and swiftness of the job was outstanding! They took my car inside, took a full look then took me to my car and walked me through what was wrong while pointing it out! I’ve never had someone not only tell me what was wrong but show me so I could truly trust them. When I told them I could not afford to do all that at once they came up with a safe and temporary solution for me. The man promised me we would get home safely and we did! Thank you so much!

I really want to congratulate the «Greenfield, WI» Firestone Team: Specifically to Cory, Clay, Carmen, Jack, John and Mario that have always taken care of me in the best possible matter. Please give them a round of applause!!! This is by far the best team in the area.

OVER PRICED! Don’t trust this place for anything but an oil or tire change. They quoted $ 800 to fix a broken steering column part. I had my car towed to another shop and that second shop only charged $ 80 (Yes you read that right: $ 720 cheaper!). Clearly Firestone has greatly inflated labor rates/​parts.

Went in due to a tire not holding pressure. Quickly diagnosed the problem and fixed me up without any pressure for extra tack ons or services I did not need. It was done quickly and very professionally. I will certainly be back for future services. Waiting area was sufficient and has free Wi-​fi.

We took my husband’s car here for an emergency new battery on a Sunday (12/​21/​2014). The battery was changed that day, and everything seemed okay. My husband’s car died again on 2÷17÷2015 (same way as last time) and we called since there are clearly questions with the battery that was put in less than two months ago. We were told that before they will do anything, we will have to pay $ 95 for a diagnostic test… Definitely questionable to me… I would think twice before going here, since there seems to be problems quickly after they «fix» something. Seems as though it is a scam, and they clearly don’t stand behind their batteries or their workmanship.

4 new tires and alignment in 33 minutes as a walk-​in. Really nice guy (Kris) as the Rep. Priced very fairly. Great experience.

No problems here! Stopped in for service on my fleet car. No appointment– handed over the keys, sat down to some hot coffee, flipped on the TV. One hour later, my scheduled service was complete.
Friendly, prompt, easy cheesy.
Only complaint, no WI-​FI.

Wow had to get my brakes looked do to problems with rear brakes that they did 2 weeks ago. Seeing it is under warranty, they would replace them. Well my visit was 30 mins then 45 mins then hour then 2 hrs then 2 ½ hrs and my car still up in the air doing nothing. Well i got freakin pissed wondering why my car is still sitting there. I asked the guy why isnt my car finished yet, is reply was waiting on ur warranty pads to get here. Meanwhile they had some on the shelf in stock the whole time. He gave me a bull shit line when pads came in like i was stupid. He put those on shelf because some one else put my pads on that were in stock. To make along story short. He knew i was pissed so he hid back in the garage and let this real nice guy take my anger. What an azzhole. Dont go here unless u want to wait there forever, probably tell you there is something wrong, make it take longer and charge u more, and be rude not work with u. DONT EVER GO HERE