Greiten’s Auto Service

Best place to take your car for any maintenance. They have ¹²⁄₁₀ customer experience and they are extremely fair priced. My entire family takes their cars here and we wouldn’t go anywhere else! I recommend this place to EVERYONE!

Recently moved here from California had issues with my truck… I made an appointment and when I showed up I felt like a VIP. In 20 minutes I had an email with pictures and message and a detailed estimate on the work. However when I called the dealership and request an estimate for the same work it was actually $ 700 cheaper and that included paying for a tow… Pretty sure the extra half an hour I spent was worth $ 700

I had an excellent experience at Greitens. I needed an oil change /​tune up before a long drive, and Mike was especially friendly and helpful (and honest!) in prioritizing my car’s needs (urgent, necessary, recommended). They loaned me a car so I could go to work while they worked on my car, and I found the prices and service to be competitive. Definitely recommend this place for your auto work! I wish I had found it sooner.

We’ve been going to Greiten’s for a while now…15 years plus! For 2 simple reasons — personal service and honesty. What more could one ask for? Professional work that they stand behind, yup that too!

I most like it when I call and staffers know who I am and which cars are mine esp. Kevin b/​c he handles most communication. I haven’t price shopped service shops but my homework from years past suggested that you guys are a good value. IMBO you guys can turn around repairs is good time and I’m never disappointed with communication and managing expectations. What could you do better? I like the email communication but I don’t often need the messages you send. I really stretching here but I would like to know what problems are typical of my cars and if there are any proactive measures i can take – maybe recalls too. Sounds crazy but I’m just putting it out there. THX

I cannot say enough good about Greiten’s. Trustworthy, reasonable, friendly. Where I was turned away at other auto service shops in the area, they are willing to help with a smile and fix problems.
I highly recommend this business.

I had a good experience with Greitens Auto Service this week. Went there because they’ve generally received good online reviews, and are pretty close to my house.
My new-​ish car was making a noise, so I took it to a dealer (different from where I bought it, which is out of town), they said it needs a new alternator, which they would be happy to do in exchange for me giving them a lot of money. I wanted a second opinion, and to pay less, so I took it to Greiten’s. They said «it sure seems to be the alternator» and quoted me a more reasonable price to fix it. I said go ahead. They called later in the day to say that they put a new alternator in, but were getting a similar (though not exactly the same) noise. Tried another, same thing. Wanted to order a third from a different manufacturer, but would be a few days to get it. In the meantime, they’d put the original back in and I could drive the car, no problem. Haven’t charged me a penny yet.
A few days later, the new one came in. Brought the car back in, and again… same noise. So they apologized that they weren’t able to make the noise go away, and said they could try a few more things to get the problem diagnosed. I said «Let’s hold off for now, I’m going to try taking it to the dealer where I bought the car» thinking maybe there was some sort of defect in the manufacturing that the dealer might be aware of, or they’d cut me a deal or pull a warranty exemption (the car is out of warranty due to mileage, though it’s within the «time» warranty).
Greiten’s said «Perfectly understandable, no problem.» I said what do I owe you for everything you’ve done so far?” They said «Nothing. We couldn’t fix it, so we aren’t going to charge you.» (Other than for some unrelated maintenance work I had them do.) I even said «You have to let me pay you something, you must have spent at least 5 or 6 hours on this,» and they refused to charge me, and were as nice as could be about it.
So, while the problem wasn’t fixed, I believe it would have been had I let them diagnose it further. But I do feel like I was treated fairly and that they were being honest with me about the whole thing, and that they could have easily charged me for the time they’ve put in so far, or just flat-​out lied about what the problem is and charged me even more.
Bottom line is I feel like i have a mechanic now that I can trust. And if the dealer doesn’t work out, I’ll take it back into Greiten’s and we’ll see what they can do with it.

I take my car to Greiten’s Auto Service for every from oil changes to major engine work.
They’re trustworthy and reasonable, and any work they can’t do, they’ll refer you to someone who can.
I would use Greiten’s regardless of where I lived in Southeastern Wisconsin. Highly recommended.