The Home Depot

The customer service I received today was the best ever. I’m redoing a room in our house and bought the draperies I wanted and went from there. Paint department helped me with the paint color for the walls and woodwork which would accent the color of the drapes. I brought in the old blinds and they helped me find new ones and cut them to fit. So happy everyone was so helpful.

We came here to order a cabinet. The lady (wish I remembered her name) in the cabinet department was awesome! She helped us immediately and got us exactly what we needed.

This is probably the best big box DIY home remodeling store on the South Side, and the only one that I know of east of 27^th. It’s not as bad as most Menards or Home Depots in terms of finding someone to help you, though I’m not saying that’s easy. Scary looking armed guard chatting up the greeter on my way in, it was pretty clear I was interrupting them and I felt sorry I interfered with romance at work. I do wonder if I should wear body armor to shop here, I don’t want to be collateral damage in a shootout while I’m still looking for the window insulation. But they may actually need the armed guards, as it’s a bit challenging to get attention if you’re not acting in a criminal manner and not very attractive. Still, the employees won’t literally run from you like at the South Side Menards I was just in. This Home Depot is well-​stocked if you know what you’re looking for but still pretty baffling if you’re a man raised by an Asian professor who didn’t ever figure out what a screwdriver is used for. If I really thought about the friendly neighborhood Ace Hardware store I used to frequent last century, this place would get one star — the three stars reflects the reality of the corporate giant home repair stores of this century. It’s all relative.

I went there today and it was quite busy and this is the sixth time in a row where there’s just two cashiers working and this time there were four of them hanging out by the self check area gabbing amongst themselves and one was actually braiding another one’s hair instead of helping customers that’s a bunch of BS

DO NOT EVER use their contractor Crew 2 for any of your flooring needs. I own my own buisness and went to Home Depot because I was told they only use companies that are reputable and if they don’t do good work Home Depot doesn’t use them anymore. I’ve been screwed over by contractors before and thought I could rely on Home Depot. That was not the case. A month went by and no phone call. I wanted vinyl flooring and they told me my only option was carpet. I demanded my money back… showed up at the store to talk to Amber… who was my contact… the contractor called while I was there. all of the sudden he suggested a different non-​compete alternative. WOW didn’t you tell me carpet was my ONLY alternative? Home Depot only uses them… that’s why they don’t care… because they know they will have buisness… I wish I had that problem. And if Crew 2 is reading this… you are taking your potential customers for granted and I hope Hope Depot wakes up and at least uses another company to give you a wake up call because you don’t care and CLEARLY are making Soo Much money you can afford to be complacent… and Amber at Home Depot… thanks for NOTHING

I always come here for my gardening needs because the close to my house.
There is always some plant that I like that I end up buying. I always look in the clearance plant section because the plants are obviously cheaper and for the most part, they have all grown back in my garden.
They have a variety of mulch & soil which is nice. Home Depot also has a variety of vegetable/​herb plants.
Come here!

Had several associates walk past me and see me struggle to lift a heavy carpet and then also a vacuum cleaner and no one offered any help or ask if I needed assistance. Atcheck out the girl asked if I found everything okay I said yes but two with no help from your associates and explain to her what happened and she just shrugged her shoulders and was like «oh hee hee.»

Large selection of anything you could imagine that you need or want for home improvement.
I’ve been to several Home Depot locations and they tend to keep the say layout yet this one is a little different that makes it easier, for me to navigate. This location features more than enough parking in the well-​lit parking lot that they somewhat share with Pick ‘n Save next door. They also have a Pro contractor parking up front by the exit.
Returns are super easy with HD just needing your card that you used to purchase on — the package could even be open and not have the receipt and they will take it back.
The staff here is extremely helpful — this is the only big box home improvement location that I can say that. There are a few guys that are my go-​to for questions and suggestions. Most of the time you have someone that tells you what aisle yet these employees go above and beyond the call of duty to help assist you making sure they get you the right items. After being in there a handful of times, they know what I’m working on and always ask on how things are coming along.
Great people at this location, good prices, and helpful.

While we’ve had some good experiences with employee service at this place, the latest experience begs for improvement. Our son-​in-​law went on Oct. 29 to Customer Service to pick up a shower and a door that we had placed on will-​call under his name. An argument ensued between two employees as to whether there was one item or two on will call, and it took an hour to resolve the problem and have both items available for pickup. A manager needs to be aware of this childish practice.

Know this: Everyone that works here is really invested in making sure you find what you need… really. You will be greeted. You will be asked if you can be helped. If so, you will be helped. Trust.
Even the self-​checkout-​manning employee was awesome: «Have a great day! Keep on doing what you’re doing!»
Seriously. Patronizing this Home Depot is like stepping into a weird, fixture and caulk-​laden polite-​i-​verse.
All the requisite HD what have yous are present, which I needn’t elaborate on here, because this is a big chain and you know what you’re after if you’re headed to the Depot most likely, anyways.
Big parking lot? Plus.
People not knowing how to park in this lot? Minus. (Not Home Depot’s fault, however, I’m guessing it’s more the education system/​whatever form of driver’s ed some of these numskulls took 30 years ago or whatever.)

Heavy Hauler
I love traveling and trying out new vehicles. I had to pickup some drywall and lumber and my car wasn’t going to do for the heavy load. This location, like all others, has trucks available for $ 20 for 75 minutes to assist with your move. The Ford F350 is one bad-​ass truck! If I wasn’t in a hurry I’d have taken it to an empty lot and smoked up the tires.
I totally get lost walking around this place. Lawn & Garden, tools, paint, wood, hardware, whatever you need, they have it here. Staff is super friendly and if you buy the wrong thing (always) and need to bring it back they don’t give you a hard time.

Came here on a hunch the other week because the Target that was a little north of this location was out of the camping propane canisters for portable grills, so my review will be somewhat limited in context.
Location: 3.5 out of 5
From the 3^rd Ward, this is the closest big box hardware store as I find that the National Ace Hardware can be hit or miss in terms of availability and customer service. Jumping on the highway makes it a quick’ish 5 minute drive or so. There is ample parking and the contiguous complex is shared by Pick n Save, Jimmy Johns, and a hair cut place. Starbucks and Applebees are in the same shopping complex as well in case you’re in the mood for a coffee drink or um…“fine dining.“
Customer service: 5 out of 5
It was quite remarkable how consistent the customer service was going from point to point. Out of habit, I tend to park in the area by the plants/​outdoor garden area because I enjoy walking through and looking at things (seeds, implements, potted plants, etc.) that I might like. From the moment I entered through the «side» gate, I was greeted with a smile followed by a «How are you doing today» and «Is there anything that I can help you find?» Being convinced I could find the propane canisters myself, I chose to walk around the stationary grill area for a little bit before being puzzled by the absence of the 1lb tanks. Finally, I approached to gentlemen, who directed me to Aisle 17 (may not be the right number, but they just knew off the top of their heads). After making the short trip down to said aisle, lo and behold, glorious glorious Benozmatic brand camping propane in the requisite mass needed! As I walked back to the checkout, one of the same guys said, «Hey, glad you found what you needed!», and two other store employees gave me the same, «Hi, glad you’re here — did you find everything ok?» Honestly — the guys and gals working here made me feel like I was their #1 or only customer, even though for all intents and purposes, I was making a very small purchase.
Cleanliness of store: 5 out of 5
One of the cleanest I’ve ever been too. No errant «stuff» just sitting around, the aisles were clean and free of any debris, and this location was very well-​lit and organized.
Prices: 4 out of 5
This is a somewhat biased metric, but as I was looking through the outdoor garden area, it seemed like the prices I saw were commensurate with other Home Depot (and competitor) establishments. For my particular needs, the Benzomatic brand propane tanks were 3.50 each compared to a about 2.65 each at Target for a national store brand (Coleman). However — given the fact that Benzo is a trusted name in multiple industries, I was more than fine paying the slight upcharge. And the gas burns super nice in my grill!
Overall: 5 out of 5
I know I usually employ conventional rounding with my reviews, but the customer service I received here bumps the 4.375 stars to a 5 star review. I do wish that this store were just a teeny bit closer to where I live so I could go there more often just to kill time/​check the scene, but I’m sure I’ll be back regardless at some point.

Paint Dept., 3:00 pm on 3÷31÷2014 (Monday) at Home Depot located at 150 West Holt Ave. The two older woman who were behind that counter should be fired for the worst customer service I have ever witnessed. One woman was entering into a computer from a book and the other woman was waiting for a can of paint to mix. No other customers were there. Neither would acknowledge myself, my adult son, or another woman who came to the counter. My son walked around the entire counter hoping to attract their attention. Nope. The employee who was mixing the paint then left the area without so much as a boo to anyone! I could not believe she just walked off. Now it’s 10 minutes later and I finally pipe up and ask the lone employee if she could help us and she proceeds to bark that she is helping someone already. I don’t know who, because I saw no one there. My son then went to the front desk area to ask for help and was intercepted by a very nice young woman (perhaps the greeter) who offered to come to the paint dept. to help us. Well on their way back they were met by another very nice young man named Jose’ who said he would help us. And guess what, Jose’ managed to not only help me, but the other woman waiting at the counter at the same time. He managed to pleasantly serve two customers within 5 minutes, where two grown women could not even acknowledge our existence… much less help anyone. On our way out I find the employee who left the area with customers waiting— chatting it up in an aisle with another. I would have stopped at the service desk to complain, but it was too busy and I already was at Home Depot way too long. The one star is for Jose’ and the young woman greeter, otherwise it would have been a big fat zero. All these two gold brick employees had to do was acknowledge we were there and that they would help us as soon as they could. But refusing to even acknowledge our existence was in my opinion the worst customer no-​service I have encountered in a long time. Wasn’t like the paint dept. was bumping here folks!

Knowledgeable staff, helpful with suggestions if they don’t have it, great with special orders.

I like to handle the wood dowels.
Stepping into this place is like stepping foot into a land where I have the ability and know-​how to take on any home improvement project.
Being male, I am forbidden to ever ask for assistance here, so I usually end up walking down all of the aisles until I think I find what I need.
But that’s okay! Each aisle holds something special, so it’s not *really* a waste of time, in the grand scheme of things.
I nod to myself, as I look at each object, thinking «oh yes, that would be exactly what I would need if I were re-​planing all the doors in my house, but of course I would want to use the 3/​8ths inch drill bit, not the 7/​8ths haha could you image some idiot doing that haha what an idiot I’d hate to be that guy!»
You must always use the self-​checkout here. Otherwise, you run the risk of being asked «Did you find everything okay today?» Because they know. They see it in your eyes. You did not find the thing. You do not even know the thing you needed. But you got SOMEthing, and you will find a use for it.

As a woman in a hardware store, usually all I get are akward yet gawking stares… This HD has the nicest folks working here! Never feel like you can’t approach workers here, because you can! They will go out of their way to walk you aisles away for that one thing I need.
Such a helpful staff. Maps of the store. Labels for chicks walking around aimlessly. And self checkout! Win!

Almost every time I’ve been here someone has been helpful. Only once did a few employees really not know what they were talking about, but I was lucky to run into a man there who knew what he was talking about (needed oil to keep my tools healthy, he suggested something more suited to the job). Mole problem, someone showed me the products and told me the pros/​cons of each (heck, I was there another day and he asked how it was working… he remembered me, I feel so special). Husband and I can’t decide which color paint to buy, the person helped us figure it out and explained different things about paint. Wanted a new hose mount, someone else showed the pros/​cons of different types and knew the isle number for another part I would need. Usually friendly employees to talk to and can find my basic needs. They’ll cut wood for you as well, which I really like (went to Menards ONCE and just wanted some wood cut in half… they’re idiots and couldn’t figure it out; didn’t buy anything and went here instead… DONE with no hassle). While I’ve never needed anything brought to a car, they have a pick up area or they’ll help you carry things to your vehicle.
Cons: some things here are very pricy, such as carpet. Blinds can get expensive as well. Plant variety could be better. However, many of these things most people would go to specialty stores for, not Home Depot, so I don’t hold this against them very much.

When it comes to needing help, forget this place!!! Prices are ALWAYS higher than competitors and I can walk around for an hour with NO ONE offering to help.