Tom’s Dependable Heating & Cooling

Tom’s came personally recommended from some very trustworthy sources so my expectation was great service. My expectations were not only met but exceeded.
The existing high efficiency furnace in my house (a foreclosure) was installed in 1988. When I first moved in at the end of February 2014 it was still working fairly well. But the next winter approached it showed signs of rebellion. After my cleaning the heat exchanger didn’t cure some minor blow black (flames going out the furnace not into the heat exchanger) I asked for a recommendation and Tom’s was suggested. I called and the next evening Tom was out to look at it. I explained the situation and he knew right away what the cause was on the model furnace I had and explained it to me. I went into the meeting knowing I was going to have a new furnace installed so he wasn’t trying to sell me anything at that point; just confirmed what I assumed. He provided two options; a 93% efficient or a 95% efficient model (Rheem). Now the extra cost of higher efficiency appliances are not always easy to recoup. Sometimes you break even about the same time as you need to purchase the next one. But Tom explained the added benefits of the new EC motors used in the blower and that I would be saving money during summer as well while running the AC. Plus there was a rebate from the gas company for the 95%+ furnaces so I’d be better off in only a few years. I then asked about stepping up in size as I was going to run more ductwork later on to areas that didn’t already have vents. But Tom said all I needed was the 60K BTU model for my home, anything larger would be a waste. It’s always reassuring when someone talks you out of spending money.
Being the busy season I did have to wait a week to have the furnace installed. I’m sure they would have done it faster if It were an emergency but I have electric baseboard heat in some places so I wasn’t freezing (and I should have had it done in summer anyway). The two guys who came to install it (Brad and Dan, I think) were great. Very professional and quick. They arrived around 9am and were out by 11:30am. They even offered to haul away an old water heater I had outside that needed to be taken to recycling. Above and beyond!
Now I’m sitting in my warm home with my super quiet furnace suggesting that you give Tom’s a call if you need heating or cooling work done.

My husband and I just moved into a new house, that was a foreclosure, a few weeks ago. After being in the house for 24 hours, we realized the A/​C wasn’t cooling the house down like it should. We called Tom’s Dependable Heating & Cooling and they were able to come out later that day, despite the 90 degree temperatures and being extremely busy. They found out that our A/​C didn’t have any coolant an it, and in their very thorough inspection of our A/​C system, they found out the previous owners of the house had stuck a screwdriver in the coils. Tom’s was back out 3 days later to fix our air conditioner, and in the mean time they gave us an estimate on installing a gas line in our laundry room so we could hook up our dryer. They were back out the following week because our A/​C had stopped working again — this time it had frozen up. Tom spent 2.5 hours here figuring out what was wrong, and thoroughly cleaning and thawing out our unit. A few days later, I’m sure they could drive to our house blindfolded by now, they came back out and installed the gas line — the price was exactly what they had quoted us previously. It’s now 8 pm on a Friday night, and they are here yet again, installing a switch that they ordered for us on our A/​C that will keep the fan going but shut the unit off when it freezes.
Tom’s has been amazing — the prices are fair, the people are great, and no matter how busy they are they do what they can to fit you into their schedule — especially on really hot days!
I can’t say enough good things about Tom’s Dependable Heating & Cooling — I plan on continuing to use them for all our heating and cooling needs in the future!