Chi Tailor & Cleaner

Love this place. Found them when I first moved into Kenwood, and although there’s a couple of places closer to me, I keep coming here. Service is awesome. I’ve had everything altered from getting jeans Hemmed to having my daughter’s prom dresses fitted, to fitting/​fixing my suit jackets to fit better. Everything comes back perfect. Dry cleaning is good too! And service is always polite and with a smile. They always remember me by Name, AND ít Field Like MY neighborhood place. Love love love!

What an awesome little place. Excellent quality, great prices. Funny how a lot of their good reviews didn’t make it here. Instead its under the ‘not recommended’ review but whatever. Still a great place. The owner does most of the alterations herself.

This place is phenomenal! Don’t pay any attention to the negative reviews; those people are obviously just snotty whiners. Notice how the only negative reviews are from people with very specific one-​time incidents. My rating, on the other hand, is coming from consistent, repeat business over the course of almost 2 years. The staff has always been extremely friendly and professional, and they speak English perfectly, with just a subtle accent. The work they’ve done for me (mostly cleaning, and a few very-​minor alterations) has always been superb, and their prices are totally reasonable. They’ve never been late with any of my orders, and I seriously cannot think of a single thing to complain about.
Sometimes I think that half the people on Unilocal are self-​absorbed snobs, who give negative reviews for the tiniest little imperfection. My wife and I love this place, and we’re confident you will too!

Love this place! I have lived in uptown, kenwood, and downtown and this is the best dry cleaners out there. I’ve tried many and have always returned to Chi Tailors. If you have an article of value that you want cleaned, altered, pressed, or preserved and want it done right take it here.

I just returned home from Chi, with the coat I dropped off there for a zipper replacement a cleaning, 3−½ weeks ago.
All in all, this was not a good experience. It took 2−½ weeks longer than I was originally told it would, and I didn’t receive one phone call telling me not to come and pick it up. I didn’t receive a single apology until today when I finally picked the coat up. I also received a 15% discount for my trouble.
Unfortunately, now that I’m home, I see that they were unable to remove a mark on the coat. That in itself isn’t a big deal, except that the mark is in a prominent spot on the shoulder, and whatever technique they used damaged the fabric behind the mark, in such a way that the mark is much more pronounced than it was before — AND the fabric is now damaged.
Following is my experience in its entirety.
When I dropped the coat off (on a Monday), the woman working (presumably the owner) told me she had to order a special zipper for it, and it would be done in a week. My subsequent visits to retrieve the coat unfolded in a most unpleasing manner.
1. Wednesday;1 week, 2 days after drop-​off: A young girl was working and could not find my coat. When I pointed it out to her, she had to call her mother about it. Her mother said it wasn’t done yet because the zipper had just arrived, and it would be done Saturday. No apology.
2. Monday; 2 weeks after drop-​off: The door alarm sounded when I entered. The woman I originally left the coat with started up toward the counter, saw me, and darted behind a garment rack, calling out loudly in a language I didn’t understand. About a minute later, a man came to the counter. He couldn’t find my coat, I pointed it out, he said it wasn’t done yet. I asked to speak to the woman, he told me she wasn’t there. I asked for my coat, so I could have the zipper replaced elsewhere, and he started talking to the woman (who supposedly wasn’t there), again in the same language, and then told me she was just going to finish it. Then, the woman called out to me (presumably through a wormhole or some kind of warp in space-​time) and told me to wait and it would be done in 15 minutes. I didn’t have time to wait, and told them I’d be back the next day. No apology.
3. Tuesday; 2 weeks, 1 day after drop-​off: Still not done, even though the woman was going to finish it the previous day. No apology.
4. Wednesday; 2 weeks, 2 days after drop-​off: Still not done, asked again to wait 15 minutes; apparently that warp in space-​time caused the same 15 minutes to occur more than once. Once again, I didn’t have time to wait. I told them I’d be back later. I asked why they had never once called me to tell me it wasn’t done yet, and told them how unhappy I was. The man didn’t seem to understand my displeasure. No apology.
5. Friday; 3 weeks, 5 days after drop-​off: I decided to give it some time, both so it would actually be finished when I returned, and to give myself a chance to cool down. This time the coat was done. The woman/​owner gave me a 15% discount because it wasn’t done on time, which brought the cost down to $ 42 — still seemed pretty steep to me. She finally apologized for the time it took to finish the work, as well as for not calling about it.

$ 9.50 to dry clean a work dress. UGH! The search of the perfect dry cleaners (one with great service and prices) continues!

I tried this place after reading the reviews here & was very happy with the service. I had two pairs of jeans shortened and the work was done quickly and extremely well. I was pleased with the price also. I’ve had pants shortened at Su’s Alterations on Nicollet Mall before and, while I was pleased with both the cost and the work, her hours make it impossible to get there except during the work day. So I especially like that Chi is open into the evenings and on Saturday.
As for the earlier review about them being closed unexpectedly: I agree that if a business says they’ll be open at a certain time, we should expect them to be. But the flip side of this is that I will always prefer to support the smaller independent businesses and this is one of those trade-​offs.

The only place I’ll go for alterations in Minneapolis. As for Mor, she’s the BEST. Fairly priced, excellent service.

Awesome service, awesome work! Highly recommended!