Fortune Telling Plus

I contacted this company three weeks before my party to schedule a reading. Within two days they had offered a quote and two days later I requested a booking. It took them two more days to get back to me and confirm, saying they would call me the next day. I never received a call. Probably should have been a red flag… So I emailed again a week later, to verify we still had an arrangement, again they confirmed.
6 days later, about 15 minutes before they were meant to show up I started to worry so I checked my email. Rather than calling my cell phone, which I had with me the whole time, they had sent an email the same time my party started, (2 hours before they were meant to BE there), stating they didn’t have my address. Again, instead of CALLING the cell phone number I had provided in previous emails they just sent another email 45 minutes later saying they had to cancel if they didn’t hear from me in the next fifteen minutes.
Of course, being that I was at my party and not actively tracking my emails, I missed their messages until I started to wonder when to expect them. I immediately sent them an email with my address and phone number requesting they call me. At this point it was only ten minutes until my guests expected them to arrive.
Rather than calling me to apologize, or discuss some kind of alternative arrangement, they sent me an email forty minutes later saying «We are sorry but we really needed your information before 6PM. We waited until exactly 6 pm. Our reader was un willing to wait any longer.»
After a careful review of the email trail, I ascertained that I had never provided my address. Unfortunatley between the catering, reservations, etc., I simply assumed when they confirmed we were all set up the second time that they had everything that they needed.
I can’t believe they didn’t 1) make sure they had all the information PRIOR to the evening of the event, 2) CALL me instead of sending an email while they know that I am at said event, 3) CALL me to officially cancel the engagement prior to its start time, 4) CALL me to apologize or offer ANYTHING to compensate for ruining my party.
I waited two days to review. I wanted to make sure I had time to reflect. I was VERY disappointed in their unprofessional conduct and lack of effort.