Lowe’s Home Improvement

I have lived in 5 different states during my adulthood. I’ve shopped at Lowe’s often. I’ve spent thousands and thousands of dollars with Lowe’s over the years. Always loved Lowe’s. But I don’t like this Lowe’s in Blaine, MN. For some reason, every person who works at this Lowe’s has a huge chip on their shoulder. The higher you go up, the bigger the chip. They seem to have a «mightier than thow attitude». Why? I don’t know. I’ve complained a few times in person, and each time the phrase «we are really busy here» is thrown at me. Which isn’t true. This is the slowest, emptiest Lowe’s I’ve ever seen. They have no idea what busy is. Probably because they are so rude to their customers… the customers don’t come back. I don’t get why they are so angry. Hey Lowe’s corporate… investigate. Start with reviews about this store on all social media. It’s all negative compared to other Lowe’s locations. I want to shop at Lowe’s a gain. If I absolutely have to go to Lowe’s now, it’s only for something I can walk in and out quickly and not deal with any employees on. Or I order online and pick it up there (but I’ve even had attitude thrown at me when I’m there to pick up). But because of the staff of this Lowe’s…the local Home Depot is now getting my business.

I just moved to Blaine and was all excited that it was a Lowe’s in my area until I started shopping there I bought a new grill the gentleman that was helping me would not sell me one that was out in front of the store that was but together he said they’re not for sale he had three of them. Second time I went to Lowe’s I was replacing my toilet fill valve and who wound know the same person that wouldn’t sell me the grill walked up I just knew it was going to be another bad experience. Wow he did not have no knowledge about fixing a toilet fill valve. Why come and help when you no nothing about plumbing «just saying» What happened to customer service.

I had a deck installed by Lowes almost a year ago. I was hesitant to use them because they contract their work out, but was reassured by the salesman that Lowes will stand behind it. The deck turned out well, except my estimate and contract said they would pour a new cement landing at the bottom of the stairs, but the contractor did not. When I asked him about it he said it was too late in the year, it was late Nov. to pour the cement and he would return in spring. Spring arrived, I called the contractor, who now no longer works for Lowes and was told to contact the store, which I did. I went their paperwork in hand and talked to someone in the installation department. He said he would talk to his manager who was a lunch and call me soon. Weeks went by, I called the store, no return call, called the store no return call. So here I am with Lowes not standing behind what I paid for!

I live too close to the other Borgs to ever really come here.
However, they had a tool I needed that the others didn’t have. They just didn’t know it. I visited the areas the tool might be and talked with a disinterested employee. Having no luck, I stopped by customer service. They confirmed they had the tool in stock.
Another employee in the same department proved more helpful and we doggedly tracked down the wayward tool. I appreciated the effort on his part.
Its big, bright, and clean. Aisles are wide and all signage is bilingual (toda la señalización es bilingüe).