Master Pool & Spa

In response to Masters Spas lengthy and somewhat convincing posting: (1)the Chase credit card company has been turned into the California State for accepting fraudulent claims. A ethical credit card bank should be able to do math «$ 2,850.00 is greater than 10% of 19,150. Those credit cards from Chase are getting cancelled.
Now, in all fairness to Chase, you gave them the wrong copy of a contract since your salesman filled out another contract without my initials/​signature and I wasn’t aware that was how they were doing the math. Your salesman make untrue statements or they are untrained… in either case, your company is responsible.
I heard back from the Attorney General. The Attorney General stated if they get sufficient number of complaints about your company that they will start a class action representing the California consumers. I am hoping that enough people will read these reviews BEFORE signing your contract where you get a customer’s $‘s and not deliver the goods properly and you keep the money. I hope this kicks you out of California and I have done my part in stopping California unsuspecting consumers to the type of sales that you do. Remember!!! You start manufacturing the spa 6 weeks prior to delivery… if the customer never gave you a delivery date your company is not out of any money… and I certainly don’t think $ 2,850.00 is money towards your salesman salary… his misrepresentations aren’t worth $ 1.00.
CALIFORNIA CONSUMERS: I am looking into the legal issues of Masters Spas doing business in California. Here is what I have researched thus far:
(1) Purchasing their spas falls under the Business and Professions Code Section 7159.5 and is considered a Home Improvement Contract if you are installing your spa in or halfway in the ground. Codes 7151 and 7151.2 read as follows: «Home improvement means the repairing, remodeling, altering, converting, or modernizing of, or adding to, residential property and shall include, but not be limited to, the construction, erection, replacement, or improvement of driveways, swimming pools, including spas and hot tubs, terraces, patios, awnings, storm, windows… etc.» «Home Improvement contract means an agreement, whether oral or written… between a salesperson, whether or note he or she is a home improvement salesperson, and an owner or a tenant, regardless of the number of residence or dwelling units contained in the building… which provides for the sale, installation, or furnishing of home improvement goods or services.» ALSO, there is a 23 Code of Federal Regulation Section 226 (15(d), effects of rescission on the proper Form for a Home Improvement Contract that Masters SHOULD BE USING IN THE CALIFORNIA State that states «When a consumer rescinds a transaction, the security interest giving rise to the right of rescission becomes void, and the consumer shall not be liable for any amount, including any finance charge. Therefore, if no product is provided and there were misrepresentations in the oral agreement from the salesperson, all deposits should be rescinded under Federal Law. You can get a copy of the Home Improvement Contract form from the California State License Board (CSLB). I’m copy and pasting this email to the Attorney General and providing a copy of the proper form (in response to Masters input). I’m also checking with the Federal Government in regards to their 12 Code of Federal Regulations and how I get an investigation going under that rule. If you need to contact me anyone… you can contact me at
. Glad to help.

5 emails, 3 phone calls, and 2 stops in later, I was told No we will not service the spa that we installed! This place is also not BBB certified because they get so many complaints. There are much better placed to work with.

I put a down payment on a pool spa at their show at the Fairgrounds in Pleasanton, CA. With a hillside installation I was unsure of the cost and clearly communicated with the salesperson that if it was too expensive we would not buy it. Stupidly I put a $ 1000 deposit down with a clause written in that we would confirm in 7 days. When I explained it may take longer than 7 days the sales person said he would work with us. By the time we got both a contractor and an engineer to come up with the price it was 90 days and I called and cancelled explaining it was too expensive. They basically said the were going by the contract and keeping my deposit, regardless of what their salesman said. So if you decide to take the chance of doing business with this firm GET EVERYTHING IN WRITING!

So I bought a spa Model 3500 on 05/​11/​2014 from Master Pools at the Ontario Convention Center Spa Pool & BBQ show. Please listen to me very carefully, DO NOT BUY ANYTHING FROM THIS DEALER. I’ve had nothing but headaches and frustrations with this dealer. I paid $ 6669.00 for the supposedly «new spa». I had my electrician buddy do the electrical work on 05/​27/​2014 and it came out great, however, the spa is a whole different story. I filled it up with water and followed all the directions as indicated. The next day 05/​28/​2014, I saw a puddle of water underneath the the spa. I took the liberty to remove the side cover and saw that it was leaking from one of the jets. I contacted the dealer and I was told by the secretary, to contact the warranty department. I asked her what about the leak, her response was amazing, she told me, «put something underneath to catch the water». WOW!!! I contacted the warranty department on 05/​28/​2014 and finally today, 06/​09/​2014 the technician guy repaired it with my assistance. I saw way better spas at Costco website with more accessories than the spas Master Pools sales. DO NOT, DO NOT BUY FROM HERE. WARRANTY SUCKS, CUSTOMER SERVICE SUCKS AND YOU PAY ALOT MORE AND RECEIVE VERY LITTLE IN RETURN. I AM VERY DISAPPOINTED AND UPSET WITH THIS DEALER.

After purchasing a hot tub from Master Pool in August 2013, we were told it would be six weeks before delivery. They were quick to call and arrange for financing, and than it was 8 weeks before we heard from them again, and when we did it was to inform us that we had to take delivery within a small window of two days or wait another 6 to 8 weeks. After talking to the manager, who promised to call us back, and didn’t…we spent nearly an entire day tracking down where our hot tub was, only than to be lied to by the manager again! They may have a quality product, but the leadership in this company needs to be replaced.

Stay way, promises are not kept. Arrogant, racist, ageist sales people! Stay far away from Master Pool and Spa

Worst company ever!!! Do not buy a spa from them. They are overpriced and salesmen are pushy. They say anything and everything just for you to buy a spa. The manager does not return calls. Do not make the mistake I did.