Pierce Skate & Ski

I just read all of the positive reviews for Pierce skate. None of these reviewers must have come in five minutes before close!
I actually called ahead of time to apologize and say that we would be there just before close and having worked in retail myself, I know that it is frowned upon but, we will be quick. As I stated on the phone, we arrived at five minutes to close (5:25) to have the skate fit checked on my two-​year-​old and my five-​year-​old– who did need to go one size up from her current skates.
We were treated so incredibly rudely. There were comments like, «well you have exactly five minutes what do you need» and «gee, were open 50 hours a week I guess we can’t accommodate everybody” — with a heavy sigh and a stomp off to the back room. The employees actually rolled their eyes as I was paying! I apologized again for arriving just before close. There was no response to my apology, just another dirty look.
We actually paid and were out of the store by 5:34. Yes, all that drama for 4 minutes late! Having two small children who skate, we have a lifetime skating purchases ahead of us which I will take elsewhere. I will also spread the word to all parents of young skaters I know the staff at Pierce is beyond rude.

Staff are helpful and knowledgeable. I have bought a few pairs of skis there, and always had an awesome shopping experience. Great place to buy skis and gear.

I was referred to Pierce at the suggestion of a friend who is a ski instructor. I was looking to buy some new ski gear at 10 years of renting. I called ahead and made an appointment with Dave Hinze who I was told was a great boot fitter. It took about a week but I got an appointment to see Dave. Dave was great. He spent about 2 hours with my fitting boots and selecting skis. He also customized my boots to fit my feet. My skis were mounted and tuned the next day. Great experience!

In the market for a new or used pair of figure skates, my companion brought me here since his past experience had been top notch.
Experiencing this place, myself, I will agree that the service at this place is top notch. I can’t even imagine something better, in fact (well, o.k., lower prices would be real nice).
For many years, I’d been toting around the ice skates I got as a Christmas present from my parents when I was in grade school — yes, they bought them a bit big so that I’d have room in them for my feet to grow. And for many years, these skates did the trick for me. It was all recreational fun just to have some blades on my feet and walk the few blocks to the neighborhood skating rink. And as years went by, I donned my ice skates less and less. Now, it’s been about 20 years since I last glided over the ice on blades. A recent invitation to go out ice skating spurred me into action.
The other day was my first time for being «fitted» for ice skates — sit down, light socks on, and then being asked to stand on one foot atop a measuring stick (skate brand specific, since different brands are sized differently from another brand, just like women’s jeans, I guess), and then stand with the other foot on the measuring stick.
I was able to try on two different brands of skates, both new, as they did not have any used skates in my size. After walking around in each pair, I was able to determine, along with the guidance of the young woman helping me (a former competitive figure skater, and fellow Wisconsin-​ite) which pair felt the best on my feet. And I ended up shelling out much more than I’d ever intended on spending on a pair of ice skates, and I was happy about the possibilities. Overnight, however, buyer’s remorse took a powerful hold on my senses and held me to returning them the following day. They handled my return cheerfully and promptly, no problem. I will come here again when I have extra money to burn on something in this attractive and comfortable-​feeling store. Their service is excellent!

I can’t say enough about Pierce Skate & Ski. My daughter’s skis and boots needed emergency repair and they got us right in. The man who fixed my daughter’s equipment was so patient and took extra time to put extra coats of wax on her skis. They took the time to educate us about the do’s and don’ts to take care of the skis and boots. Highly recommended!

Pierce is a one-​stop shop for all your ski needs. Not only do they sell all the gear (helmets, skis, poles, gloves, boots, bindings, jackets, snowpants, equipment bags, etc.) but they have an amazingly friendly and helpful staff available for all your questions and concerns. Pierce has a waxing/​edging and ski tuning department. They also have a boot fitting station where they can assist your with your custom boot fitting needs.
I recently brought my ski boot here after experiencing extreme pain in a specific spot on my right foot. Turns out the pain was related to pressure the boot was putting on an old fracture calcification. Pierce was able to punch out the area that was painful, presto chango I now have dare I say ski boots that are actually comfortable.
Their expertise and helpfulness is the best I’ve experienced. So often companies will overcharge for inadequately fixing problems or try to sell you all new equipment altogether. Pierce instead works with you and the equipment that you already have, They do their best to ensure that you get the most out of your gear whether that’s on a hill in Minnesota or a mountain out west. I highly recommend Pierce Skate & Ski, they are the best!

I have been doing business with Pierce for 15 years, and just yesterday had my best experience of customer service. I’d purchased used skates for my 9-​eyar-​old daughter; after two weeks they were pinching her feet. We drove to Pierce (I live in St. Louis Park), and the folks there gave some kind of heat treatment to the boots that form fitted them to my daughter’s foot. They inserted wedges into the sole of the skates. Bottom line, the boots are custom fitted for my daughter. I was extremely happy with this level of service. This is the kind of service you cannot get from a big box department store.

I can’t recommend Pierce Skate & Ski highly enough. They took great care of me when I went in to buy ski’s and boots, and continue to follow up with top notch personalized service that one can’t and won’t find in the chain stores. For any skiing (both downhill and cross country) or Ice Skate needs, try them first. No need to go anywhere else.