Spring Lake Park Lumber Company

From the Spring Lake Park Lumber website, «SLP Lumber is your neighborhood superstore where you won’t get lost in the crowd.» They can NO LONGER make such a claim.
On April 30, 2015, Tom (a Spring Lake Park Lumber employee) quoted me a price for an Anderson storm door for my home. I gave him my credit card number and placed the order. Tom told me my door will take 1 to 1 ½ weeks to arrive.
On May 15^th, I received a call from Tom informing me that he was expecting my door any day but he had used the wrong multiplier when quoting my door; it would cost an additional $ 25. I told him I would pay the additional money if he agreed to deliver my door when it arrived; he agreed.
On Tuesday, May 26^th, I called looking for my storm door. Later that day, Tom returned the call and told my husband the door had arrived and it would be delivered on Thursday (28^th) or Friday (29^th) at the latest… Saturday (30^th) morning, still no delivery.
I telephoned Spring Lake Park Lumber and since Tom was not working that particular day, I spoke to Bill (a Spring Lake Park Lumber employee) who informed me that not only was I not getting my door delivered that day but my door isn’t expected to arrive until June 11^th; per their Anderson Windows & Doors’ communication.
Spring Lake Park Lumber lied to us!
I went online to my credit card company and found that Spring Lake Park Lumber had NOT charged my credit card on April 30^th (when I originally placed my order) but on May 15^th instead; the same day Tom told me he was expecting my door to arrive any day. This leads me to believe that my door was not ordered until that date; May 15^th. Someone at Spring Lake Park Lumber dropped the ball and had not placed my order with Anderson Windows & Doors until 16 days later and then lied to us about it.
Needless to say, I cancelled my order with Spring Lake Park Lumber; received a full refund and proceeded to place my order with Home Depot… where I should have ordered the storm door in the first place.
We have no intention to EVER do business with Spring Lake Park Lumber in the future because THIS neighborhood superstore WILL lose you in the crowd!

I went to this lumber yard to get my project priced and was told by the guys at the front counter that they are not interested in bidding projects that have multiple bidders??? What !!! These ppl want 100% of your business or else they are not interested in giving you an estimate. I won’t be giving this place any future business or referrals. By the way my project was quoted by 2 other lumber yards at $ 56,000 who would want to pass up the chance to win that bid… Spring lake lumber I guess.