Eastvale Optometry

It is always a gamble when trying a new eye doctor, and the gamble paid off for me. The staff was sweet and knowledgeable (I’m reading the previous reviews and could not have had a more polar opposite experience, maybe some forget to read the fine print on Groupons). There were two different patients that came while i was waiting for my eyes to dialate and the staff had great customer service skills with them as well. Dr. Nguyen was informative, courteous, and had a great sense of humor. At the end, they said they will call me when my contacts come in and that was that. Easy, friendly, and knowledgeable about my insurance premiums and coverage. I will be making this my permanent eye doctor spot.

Loved my visit here, the girls at the desk were so sweet and even helped me pick my glasses. The doctor was amazing :)

I made the mistake and used a groupon for this place, now the Eye Dr, He’s a very cool very nice guy, but his staff is super incompetent, do yourself a favor and go to a different place other than here, I repeat the Dr, he is great, his staff is terrible, my experience is my own and maybe just me, but I should have read the reviews on this place because my problem, is just like everyone else’s apparently

All of the ladies at the front desk need to take classes in customer service. Simply rude. I will never come back here again.

Regarding office: Came to the Eastvale office few times for yearly exam… Each time I was examined by different doctors never the same or the owner. They either left the office or were replaced. I was very disappointed with this office and will not return again. I tried the Groupon deal as I am cash patient as there is 2 of us and thought it would be the cheapest route. I ended up paying twice as much overall. I had to make payments to get our glasses. After I received our glasses and paid for them they gave us the wrong frames that were paid for. Apparently they did not make them anymore… They never bothered to tell me I paid for frames and were given cheap Medi-​cal or welfare glasses instead of the ones i thought I purchased. Frames in days started to discolor and have white coating on them so I questioned it, took them back and this is how I found I had the wrong frames. The frames looked like they were found on the floor and sitting in the sun for months. Once we received our glasses along with my contacts I was having problem seeing, I happen to go to a free fair and Costco and come to find out they also gave me the wrong prescription on both us. They gave us a prescription that our vision numbers had improved, which was not the case I struggled and so did my daughter in seeing. I made them aware but they did nothing to assist and fix the matter. Because my daughter struggled to see I had to take her across he street in the Ralph shopping center and re-​pay for a new exam and glasses. I’m still stuck with mine as being a cash patient you would hope they get it right the first time. I continued to complaint and even had to reach out to the office manager that I have never met in there chino office to assist. Nikki did step in to push things along but it took a massive army to get helped. Each time they told me my glasses would be ready for pick up in 1 – 2 weeks it became more of 1 – 2 months.
Regarding staff: Not properly trained, there is a front office gal I believe her name is Rosa she has no clue what she is doing, she can not do anything without calling someone, very afraid and insecure which is lack of training or just not type of job for her. She has been there for a year or more and still does not know what to do as a simple change lenses into new frames. There was one occasion a remember going in were I sat and waited around to be seen and the front office staff was chatting about their personal partying and weekend events. At one point talking about who slept with who in the past … They had an x boyfriend visit one of them while this discussion was in place, laughing and really not caring that the conversation could be overheard. Unprofessional!
Regarding owner: Never met the guy but I made it a point to make him aware of the problems in his office. First of he is never there… I brought the above information to his attention he did hear me out, but it was more like a zone me out kinda listening. It did not come across as he was interested in listening. I do recall him mentioning that he did not hire randoms and he needed to make a buck like everybody else. He said I waited to long to fix the problem and it was out of his hands at this point. I did mention to him that I spent time paying the office off and getting glasses but that is no excuse to get wrong frames. And wrong prescription. I left very frustrated and will not return.

I’ve been coming in here for years and today has really set my opinion of never coming back to this place once my issue is resolved. I came in first abt a year ago to let them know that I had broken my glasses and that I had sat on them causing them to break in half they where so nice at that time and they said not to worry that they had insurance and they will be able to exchange them for me. Today I came in and i tell them that I had my glasses in the car and the left leg is now bent guessing it could have been from the heat the lady right away said well I can try to fix them but if I break them is not my fault then I ask them I thought this had insurance and then they said only defects are covered this is your fault so is not covered I then brought up to them that the last ones I had I broke them from sitting on them and they helped me and now they are telling me «well that’s not covered» and to me it’s just ridiculous how me sitting on them and breaking them completely in half is covered and this bent leg isn’t after going back and forth they finally just said they will order a new frame for me is like come on get it clear and straight and stop contradicting yourself I’ve never had an issue with this place but after today I’m so disappointed that I’m making sure to let my family and friends not to come here I just hope they actually do what they said and what they promised to exchanging and get me a new frame asap.

I came in on Groupon. I already had contact lenses so just needed glasses. First I was greeted after just looking at the selection. She asked for my Groupon and I have it to her. She told me to fill out the paperwork needed. Finished that quickly. Then she administered 3 vision exams. Then I had to wait for the doctor. He came in. He tested my peripheral vision with a stick with a white call on the end. He got me setup into the perfect prescription. After that he told me to go up front and the ladies well help me. I looked around at frames for over 30 minutes with a single person asking to help me. I had to ask them to open a case so I can see the frames, which made it seem like I was inconveniencing them. Then I struggled to narrow down to 3. Still no assist from anyone. I finally found a pair I wanted. $ 350 Dolce & Gabana. Because of my astigmatism they only offered me a certain lens which in turn only left less than ¹⁄₈ of my voucher to cover the frames. I wanted those so I wanted to buy them regardless. She grabbed them from me and asked if I was finished yet. I said yes. No fitting. No opinion. Just did her paperwork and asked me how much I wanted to put down. I told her the total amount. They arrived 3 days after they anticipated. They didn’t fit right on my face and she only did metal bending adjustments by her fingers. I asked about molding the plastic pieces. She said she could but it wasn’t necessary.
Bottom line, don’t use them for Groupon. Find other places.

I found this optometry office on Groupon and decided to give it a try. I have insurance but decided to have the least amount of money come out of my pocket. The staff and doctor are very nice. The doctor had a very intriguing conversation and explained my eye troubles thoroughly. I didn’t give this office higher marks because they have a VERY limited selection of quality glasses. I paid the same price for decent quality glasses as I did my designer glasses.

I am a customer since the early days and generally pleased with Dr. Van Nguyen despite his office staff. Office staff has finally driven this customer away.
Summary:
–I go in for exam/​lenses/​frames. A young doctor (apparently no longer works there) prescribes progressive lenses.
–The new glasses arrive but I can only see clearly out of top 10% of the lenses. Bottom 90% only works to see items 3 inches from my nose. After re-​checking my order, office staff found the lab had doubled the magnification on the progressives. Lab’s fault. No problem, glasses sent back to lab for correction.
–New «corrected» glasses arrive and still can only see clearly out of top 10% of the lenses. Bottom 90% only works to see items 6 inches from my nose. Office staff recommends I use them consistently for a week so my eyes would adjust to the progressive lenses. One week later, I’m still having to tilt my head to look out of the top 10% of the lens. Bottom 90% is unusable — I cannot read unless I hold the book 6 inches from my nose, or unless I tilt my head and use the same top 10% sliver of lenses at a normal reading distance (~15 inches for me). Back to the doctor’s office.
–Office staff treats me as if I didn’t know what I was talking about and tells me I «need» progressives because I am in my 40s. OK. I explain that only the top part of the lens works for both far AND near vision. 2^nd eye exam is set up.
–Another doctor (older gentleman, not Dr. Van) re-​checks my eyes and writes prescription for single vision lenses – same prescription minus the progressive.
–New single vision glasses arrive and finally I can see using the entire lens. Far and near. Problem solved.
So, I ask about the $ 90 fee I was charged extra for Progressive Lenses. I’m told I would have to eat that cost otherwise the office would lose money. I might have let it go at this point, but I am further told in a snarky way that I had the option to refuse the progressive lenses in the beginning.
That may be, but the reason I go see an optometrist is to have an eye doctor check my eyes and issue a prescription as needed. If it is up to me to reject that prescription; what is the point of going in the first place? It seems to me the progressive prescription was bad from the start, and the subsequent single vision prescription proves it.
My ordeal lasted over 2 months and multiple visits. In both instances glasses were returned for correction, I had to call the office a few weeks after not hearing from them and was told the glasses had «just come in».
I am generally forgiving of occasional, mildly-​bad service. This experience, however, was my tipping point so I was compelled to write this review. While any business will have some dissatisfied customers; this one currently has a majority (and all for the same reason). There is clearly a problem with the office staff that needs to be addressed.
This 10+ year customer (and dependents) will instead check out the other optometrists in Eastvale.

I was incredibly pleased with my experience here. I purchased a Groupon months ago for my mother and I, set up an appointment that fit our schedule, and had no problem doing so over the phone. Once we showed up to our appointment we filled out the usual paperwork. Both my mother and I were not only pleased, but impressed by the level of eye exam we received. Dr. went above and beyond, and exceeded our expectations, mind you this wasn’t our first eye exam (I have been wearing glasses for 18 years, and my mother has been wearing glasses for 50 years and she has glaucoma) so we knew that this office was special. The doctor took his time with my mom and myself, and explained anything we were concerned about. The front staff was extremely helpful assisting with my mom picking out her glasses, and scheduling my follow up appointment. If I could I would give them that 6^th star, and to think I was concerned about the negative reviews, this Optometry is truly outstanding!

Terrible company, please refrain from doing any business with them! They charge ridiculous prices and they have zero customer service.

Let me first start by saying the Dr was professional and courteous.
The experience with his office staff was the weakness. After my appointment I waited in the lobby until ready to back in.
While I waited I asked the ladies about frames and clip ons. Neither one of the staff would get up from behind the counter and help. After a frustrating lack of service I walked out.
I came back the next day hoping for better service but no. No better experience the next day. Instead of even buying another pair of frames I chose to give up my pair and use an old pair of frames.
Missed opportunity for customer service and up selling. They had me there. I wanted to keep the business in Eastvale but will not at this business again.

They are great to get you in there and bill your insurance right away. Any problems ., don’t expect any help from them at all. Doctors have no bedside manner…, not friendly, front office people are constantly annoyed and in arguments with customers that just want to understand their billing portion. Went to them for years and finally decided I was finished. Optometrists are a dime a dozen. Plenty of other places to go.

DO NOT GO TO THEM!!! The staff is very unprofessional the receptionist is always in sweat pants and a baggy t-​shirt. The rest of the staff is unfriendly and rude. I stood in line for about 5 minutes until I reached the front of the desk was I greeted. I bought the groupon deal for my dad and I. We still spent $ 560 for two pairs of glasses with the $ 150 towrds glasses. I was specific about my vision needs and they were still able to mess it up even after it was written down. I just called and whoever called me doesn’t really know how to speak to customers. I also work for a doctors office and this office’s appearence and atmostphere is unexceptable. Since my first appointment back in Aug 2014 I have had to go 4 times and the problem can not be resolved. I will NOT go back nor will I be recomending this place to ANYONE. Spend the extra money and go somewhere else that is actually worth it and had good customer service skills. The doctor MIGHT be the only nice on on staff although she acted as she couldnt speak spanish to my dad when another patient came in after us and she spoke perfect spanish to him. DO NOT GO HERE!!!

Absolutely rude and condescending optometrist. I was told my appt was at 1230 and when I came then they told me 1220 and wouldn’t fit me in. The optometrist said they had someone coming in then for an appt which was a blatant lie. I sat in my car calling other optometrist and not one person walked in there for at least 40 minutes. Not only was she condescending and rude she was also way young and her style was absolutely distracting with tore fishnets and a bright short skirt. So unprofessional. Train wreck gone wrong.

Used a $ 60 groupon and had to wait more than an hour after my scheduled appt time. The receptionist Nell isn’t very friendly both in person and on the phone when scheduling the appt.
bottom line is frames start at $ 129 so with $ 89 for the cheapest lens (one vision no bifocals) be prepared to pay at least $ 150 more with your $ 60 groupon.
Gave 2 stars only because the dr was nice. Nell needs to stop being so snippy. She acted like I was being cheap when I told her my Budget doesn’t afford $ 200 glasses…
Won’t return.

Used a groupon (same as below) $ 59 which includes an eye exam and $ 150 towards glasses. The groupon saved me SO MUCH MONEY, my appointment started right on time, it was very quick and easy and the doctor was a total sweetheart. I was in and out in 45 minutes. The front desk girls were very sweet and helpful. ¹⁰⁄₁₀ totally recommend. @Jeanette: that sucks, especially because there was no fine print. I called and inquired before I purchased the groupon to make sure there were no weird rules and that I understood what I was buying and they let me know over the phone the *first time customer rule.* You might call back and ask if they’ll at least credit you $ 59 towards an exam so it’s not a c