Ace Hardware Superstore.Com

You have to be kidding! The ineptitude at this place was overwhelming. You can’t really articulate how evenly priced items are, because they take orders, and then never fill them. I received a confirmation and a charge to my card. Two weeks later I call in to find out where my stuff is… they canceled the order and never contacted me. They still carry the item, but didn’t want to honor their online price? Great what is the point of having stuff listed online? Customer Service? The guy sounded like a Guido straight from Jersey Shores. So rude and completely inept! Do yourself a favor and don’t waste your time.

Without a doubt the very worst customer service I have ever encountered at an online retailer. The customer service person didn’t have a clue as to how my package was to be shipped. That mattered because it was being sent to a rural address, and the choice of carrier matters. First it was USPS, then it was Fedex, then it was USPSs. It takes a special kind of incompetence to be so ignorant.
Their prices are reasonable, but that is more than made up for by the amount of time it takes to get basic facts out of these people. It took literally a dozen emails for me to extract inaccurate shipping information out of them.
And to top everything off, they charged my card immediately but waited a full week before shipping.
They really need to get out of the online merchandising business until they get their act together.

Very poor experience. They are not ready to be online. It took three days for them to send an email telling me that half of my order was out of stock, and the rest would not arrive for another 3 – 10 days. I tried to call to cancel the entire order, but got voicemail rather than a real person. And they are still showing on Amazon as the only supplier there, and it’s still showing as available on their own website. Meanwhile, I’ve waited three days and the other store where I could have purchased it is out of stock. I’ll never use this website to order anything again. The only reason I didn’t give them 1 star is that the website itself functions decently. But service is POOR!