Gunn Appliance

WE had our icemaker replaced by Gunn Appliance serviceman ‘Scott” in June 2013. ($ 282.50) I should have gone with my gut as the impression I got was a salesman who made up story after story about what we needed. As he was there and we were pressed for time, we had him replace the icemaker. It never worked ‘right’ although it worked. It took a week to fill the well, but we just lived with it because we had no time to have a serviceman out again. In November 2013 the icemaker was leaking all over the freezer, so we had no choice but to call again. As the nasty woman in the office informed us, we were given a ‘window’ of 10 – 2 during which Scott would «call» to make the appointment to come out. We figured he would call and make an appt for later that day, so when he called at 1030AM and said he was in his way, we told him we were out and expected him to give us a time later in the day. We asked that he please come after 2 as we would be home by then. Scott lost it! He started yelling and screaming at me and told me we wasted his day. Rather than having to use a different company, we agreed to have him come one night during the coming week. I was sure to have my husband home with me as Scott seems to have a short fuse and I felt threatened.
He came later that week and replaced the icemaker with another and did not charge us. He was sure to let us know what a HUGE favor he was doing by not charging us to replace an appliance he just replaced a few months earlier, but we just let him rant to get him out. The next day, the icemaker STILL DID NOT WORK, so we had to call AGAIN. He came out a few days later and told us now we needed an optic eye and it was never the icemaker in the first place. He charged us another $ 241.75 for the optic eye. The icemaker worked for 3 days. It is once again leaking all over our refrigerator.
I called the office number expecting to leave a message and a woman answered. I told her the story and she asked me to call back in the morning. I asked if she could please pass along the message as I work a long day and cannot get to a phone and she could just leave the message for the office staff, and her response was ‘oh yeah, you want me to take time away from my children when you can just as easily call back” ??? WHAT??? If she isn’t the answering service, then why answer the office number in the evening??? Ghastly ghastly service!!!
I then called the number I had for Scott the serviceman, who always worked in the evening. He answered and I asked him to please come out and fix the icemaker or refund our second payment. Scott started SCREAMING and I mean SCREAMING at me. He went on for at least 3 minutes, and then hung up. He then called back and started screaming at my husband and hung up again.
We are challenging the charge, notifying every person we know that Gunn Appliance is an unprofessional company and should be avoided AT ALL COST!