The UPS Store

This review is a bit late, but part of my New Year’s resolution was to give good reviews too. So, here it is. Back in September, I stopped by this UPS store and asked if they would have a notary around later that evening. They stated they would. And they did. I needed some official documents notarized and upon learning of my affiliation with the military, the manager waved my notary fee. I didn’t ask for it and I didn’t expect it, but as a result, I have shipped some items from this UPS store instead of the US Post Office. So far, so good (but not great).

Pack your items before you arrive. I was shipping clothing and got charged for «packing materials,» so, tape because clothing doesn’t require peanuts or bubble wrap. I get the charge for the box, but a separate packing material charge is ludicrous. When I mentioned what a ripoff that is to the rude employee she stared blankly at me and walked away with my items.

The owner of this place is an angry, crazy man. He had the audacity to insult me incessantly on my last visit because I never «buy anything.» It upsets him when you have a prepaid label. He was wrong, however. I have purchased packing tape from this store, and it was very low quality. It shredded everytime I tried to use it. I suggest just dropping packages off at this location. Use FedEx across the street to buy shipping and supplies. And, if he is rude, call (800) PICK UPS and they will connect you to corporate to complain.

I’ve only ever had to be in the store for about 10 seconds and maybe if I had to do a longer transaction I may find something annoying… anyway, one of the places I order from, when you have a return they give you a prepaid UPS label and you can just drop the stuff off. When I did this at another location I got the 3^rd degree. I’ve dropped off 3 packages within a year at this location and they never bat an eye. In fact, they usually see me coming with the prepaid label and meet me at the door to save me some steps.
During my last visit, the UPS truck was there for the nightly pickup and I was really hoping to get my package on that truck. The driver saw me coming and completely ignored me and even blocked the sidewalk with his dolly and just started his little staring game.
The person inside saw me trying to navigate around the blocked sidewalk, rushed outside and got the package from me and then gave it to the driver and told him to take it. One last step could have been to squirt the driver with a water pistol and tell him he was bad… maybe it would have taught him some manners.
It means a lot to find a business that has employees that are aware of their surroundings. I know they probably don’t make a ton of money there, so it is nice when they have some pride in the work they do.

WOW! I was floored by the amazing customer service I received from Derek and Eric yesterday at The UPS Store. I was dreading this errand because I had my two kids in tow, but these two did an amazing and speedy job in helping me with my printing & copying needs. I would definitely recommend this location to anyone looking for fast AND friendly service!